Customizable, full self-service consumer portal that lets end users engage on their terms.
Connect best technician for a job based on skill, location, parts, etc. to ensure highest first-time fix rate and allow customers to see their technicians.
Provide a view into your operations and offer real-time updates if technicians are running late. A courtesy call, email, or mobile alert shows your customers that you value their time.
Powerful mobility capabilities enable you to securely carry out field service functions at all times and places, during and between service jobs.
Real-time access to job, parts, inventory, and warranty-related information enables successful job outcomes.
Instant access to job information on related products and services in repair-vs.-replace scenarios.
Save time and increase productivity as customers use the portal for their service requests and scheduling.
Improve efficiency by dynamically dispatching the best resource for each job.
Use third-party contractors to quickly increase coverage of skills, geography, and schedules.
“ServicePower's tools make the engineer's lives easier and allow us to make promises to the customer that we are confident about keeping.”
“ServicePower has been a differentiator for Centricity. They've been instrumental in improving customer satisfaction and driving growth.”
"ServicePower's customer portal makes it easier for the consumers and saves us the hassle of getting a calls for minor changes."