Blended Workforce Solutions

With ServicePower's blended workforce solutions, you can intelligently manage both employed and contracted service providers

  • Customer Engagement
  • Schedule Optimization
  • Technician Mobility
  • Smart Service
  • Reporting and Analytics
  • customer-engagement

    Customer Engagement

    Deliver exceptional service experiences and build brand loyalty with our self-service customer portal. Delivering real-time, cross-channel, interactive communications.

    Learn More
  • schedule-optimization-1

    Schedule Optimization

    Optimize complex service schedules in real-time based on configurable business-driven constraints that significantly improve turn around times, jobs per day, and utilization.

    Learn More
  • technician-mobility-1

    Technician Mobility

    Achieve total control and accountability for service delivery through intelligent and dynamically defined business rules to leverage both factory service and third-party workforces.

    Learn More
  • smart-service-1

    Smart Service

    Improve operational efficiency by dynamically dispatching the best resource for each job based on eligibility, rules, skills, availability, and ranking.

    Learn More
  • reporting-analytics (1)

    Reporting and Analytics

    View customized KPIs for a 360° view of your business with real-time dashboards.

    Learn More

Benefits Delivered

group-icon End - Consumers

    close
  • Increased Customer Satisfaction

    Customizable consumer portal with full self-service that connects with the end user and allows them to engage on their terms.

  • Positive Service Experience

    Connect the best technician for the job based on skill, location, parts etc ensuring the highest first-time fix rate and allow customers to see their technician.

  • Provide Transparency

    Provide a view in to your operations and offer real-time status if technicians are running late, a courtesy call, email, or mobile alert shows your customers that you value their time.

wrench Field Service Technicians

    close
  • Improved Productivity

    Powerful mobility enables to securely carry out field service functions at all times and places during and between service jobs.

  • Improved Efficiency

    Real-time access to job, parts, inventory or warranty related information to enable successful outcomes.

  • Increased Utilization

    Instant access to job information on related products and services in repair vs. replace scenarios.

cog Field Service Operations

    close
  • Improved Productivity

    Save time and increase productivity as customers shift to the portal for service requests and scheduling.

  • Efficient Utilization

    Improve efficiency by dynamically dispatching the best resource for each job.

  • Reduced Costs

    Use third-party contractors or to increase coverage for skills, geography or schedule.

What Our Customers Have to Say

andrew

“ServicePower's tools make the engineer's lives easier and allow us to make promises to the customer that we are confident about keeping.”

Andrew Keating, Group Service Director, BDR Thermea

dawn

“ServicePower has been a differentiator for Centricity. They've been instrumental in improving customer satisfaction and driving growth.”

Dawn Taylor, President, Centricity.

stevezannos

"ServicePower's customer portal makes it easier for the consumers and saves us the hassle of getting a calls for minor changes."

Steve Zannos, Senior Director of Customer Care, Electrolux

Trusted by Global Leaders

ge-logo
LG-Logo-3D-Basic-(grey-scale)2
aig-logo@2x
electrolux-logo
warrantech-logo@2x-1
assurant-logo@2x