Customizable consumer portal with full self-service that connects with the consumer and allows them to engage with you how and when it suits them.
Connect the best technician for the job based on skill, location, parts etc ensuring the highest first-time fix rate and allow customers to see their technician.
Provide a view in to your operations and offer real-time status if technicians are running late, a courtesy call, email, or mobile alert shows your customers that you value their time.
Powerful mobility enables to securely carry out field service functions at all times and places during and between service jobs.
Real-time access to job, parts, inventory or warranty related information to enable successful outcomes.
Instant access to job information on related products and services in repair vs. replace scenarios
Save time and increase productivity as customers shift to the portal for service requests and scheduling.
Improve efficiency by dynamically dispatching the best resource for each job.
Use third-party contractors to increase coverage for skills, geography or schedule.
“ServicePower helps us send our engineer surveyors to our customers. They can now see a diary, timetable and their work patents given to then in a way that makes sense."
“ServicePower has eliminated our paper in its entirety, our record keeping is extremely accurate, and our field management has become unbelievably better.”
“The Customer Portal has made significant strides to giving the customer the information at their fingertips. Everything along the way for the customer is just seamless.”
ServicePower is a leading field-service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field-service organizations around the world such as GE Appliances, LG, Electrolux and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted technicians. ServicePower also offers a fully managed network of contracted service providers to enable on-demand and rapid field-service delivery in hard-to-reach locations across North America and Europe.
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