Employed Workforce Solutions

ServicePower offers seamless end-to-end solutions to efficiently manage an employed workforce

  • Customer Engagement
  • Schedule Optimization
  • Technician Mobility
  • Smart Service
  • Reporting and Analytics
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    Customer Engagement

    Deliver exceptional service experiences and build brand loyalty with our self-service customer portal. Delivering real-time, cross-channel, interactive communications.

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    Schedule Optimization

    Optimize complex service schedules in real-time based on configurable business-driven constraints that significantly improve turn around times, jobs per day, and utilization.

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    Technician Mobility

    Improve field service team productivity and efficiency with real-time access to tools, processes, and information needed to complete service jobs on the first try.

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    Smart Service

    Ensures highest quality of service by providing technicians with real-time access to valuable information and the flexibility to make schedule adjustments within adherence.

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    Reporting and Analytics

    View customized KPIs for a 360° view of your business with real-time dashboards.

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Benefits Delivered

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  • Increased Customer Satisfaction

    Customizable consumer portal with full self-service that connects with the consumer and allows them to engage with you how and when it suits them.

  • Positive Service Experience

    Connect the best technician for the job based on skill, location, parts etc ensuring the highest first-time fix rate and allow customers to see their technician.

  • Provide Transparency

    Provide a view in to your operations and offer real-time status if technicians are running late, a courtesy call, email, or mobile alert shows your customers that you value their time.

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  • Improved Productivity

    Powerful mobility enables to securely carry out field service functions at all times and places during and between service jobs.

  • Improved Efficiency

    Real-time access to job, parts, inventory or warranty related information to enable successful outcomes.

  • Increased Utilization

    Instant access to job information on related products and services in repair vs. replace scenarios

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  • Improved Productivity

    Save time and increase productivity as customers shift to the portal for service requests and scheduling.

  • Efficient Utilization

    Improve efficiency by dynamically dispatching the best resource for each job.

  • Reduced Costs

    Use third-party contractors to increase coverage for skills, geography or schedule.

What Our Customer Have to Say

paula

“ServicePower helps us send our engineer surveyors to our customers. They can now see a diary, timetable and their work patents given to then in a way that makes sense."

Paula Homan, Director of Engineer Services, HSB

cosmo

“ServicePower has eliminated our paper in its entirety, our record keeping is extremely accurate, and our field management has become unbelievably better.”

Cosmo Adamo, Vice President of Service, BrandsMart U.S.A.

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“The Customer Portal has made significant strides to giving the customer the information at their fingertips. Everything along the way for the customer is just seamless.”

Greg Leonberger, Vice President, Service Operations, AIG

Trusted by Global Leaders

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