Why Third-Party Workforces are No Longer an Option

Over the past several years the trend towards using third-party workforces has become a popular topic. A simple Google search results in a plethora of analyst papers and blog posts on the topic. But that trend has now become a reality. This year it is expected that 40% of field service work will be performed by third-party technicians. Innovative technologies such as augmented reality, mobile devices, and the Internet of Things (IoT) have driven manufacturers to adopt a more gig- or contractor-based business model.

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Four key reasons third-party workforces are transforming today’s field service industry
Common third-party workforce challenges and how to overcome them
How to leverage field service management technology to optimize the customer experience and your bottom line