Customer Engagement

Maximize customer engagement with our fully brandable, real-time, self-service consumer portal

Great Customer Experience, Any Time & Any Device

The self-service consumer portal can schedule jobs, check warranty coverage, technician time of arrival, get real-time job status, and even deliver two-way communications to improve visibility throughout the service life cycle.

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Deliver Great Service Experience

Deliver Great Service Experiences

Enable real-time, cross-channel, interactive communications with self-service capabilities that result in a significantly enhanced customer experience
Retain and Monetize

Retain and Monetize

Enable comprehensive functionality that connects the customer to the service experience, leading to increased revenues and customer satisfaction
Earn Trust

Earn Trust

The scheduling engine assigns the best technician for the job based on skill, location and parts availability, ensuring the highest first-time fix rate

Product Capabilities

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Complete Branding & Theming
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Full Self-Service Capability from any Device
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Integrated Entitlement Business Logic & Rules
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Schedule Credentialed, Integrated Workforce
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Real-time Customer to Technician Communications
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Programmable Scheduling & Rescheduling Rules
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Configurable Technician Location Alerts & Notifications
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Overflow Booking Automatically Sent to ServicePower-Managed Network

Product Highlights