Customer Engagement

Maximize customer engagement with a fully brandable, self-service consumer portal

Leverage a Consumer Portal that Delivers an Exceptional Customer Experience

Our self-service consumer portal empowers and delights customers. With truth-based scheduling that automatically assigns the best technician for each job, customers know that they can expect high-quality service every time. By providing warranty coverage, real-time notifications and two-way communications from any device, customers have increased visibility into the service workflow and can access this information from the comfort of their own home, anytime on any device.

The Gartner 2020 Magic Quadrant for Field Service Management Report recognized ServicePower’s popular Customer Portal for shortened interaction times for customers and warranty claims.

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Deliver Great Service Experience

Deliver Great Service Experiences

Enable real-time, cross-channel, interactive communications that result in a significantly enhanced customer experience
Retain and Monetize

Retain and Monetize

Self-service functionality that improves the service experience, leading to increased revenues and customer satisfaction
Earn Trust

Build Loyalty

The scheduling engine assigns the best technician for the job to increase first-time fix rates and improve customer loyalty

Customer Engagement Product Capabilities

Complete White Labelling, Branding & Theming
Full Self-Service Capability from any Device & Ability to Upload Media
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Support for In-Home and Depot Repair Use Cases
Unified Experience with Employed and Contracted Workforces
Real-time Customer to Technician Communications
Programmable Scheduling & Rescheduling Rules
Configurable Technician Location Alerts & Notifications
Support for Tiered Statuses with Service Providers

Improve Your First-Time Fix Rate by Matching the Best Technician for Each Job, Every Time

Automate your workforce scheduling process with field service software and ensure the most qualified technician is assigned to each job, every time. With access to real-time data from any device, you can make data-driven decisions that improve efficiency and cut costs. See how our Consumer Portal can add value to your organization with a demo.

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Customer Engagement Product Highlights


Self Service

Full self-service capability that allows to customers engage from anywhere and at anytime leading to improved customer experiences and higher satisfaction


Truth-based Appointments

Truth-based appointments enable customers to select the exact desired slots for service appointments.


Full Transparency

Provide full transparency to customers about the service appointment with real-time update notifications


Real-time Technician Tracking

Uber-like location tracking for technicians that includes direct communications with field service personnel


Job status updates

End-to-end job status tracking, notifications and communications to ensure that the customer is always kept up-to-date about the service request 

See us in Action

Transform Customer Communication to Boost Overall Ratings

Through an intuitive self-service portal, give your customers the visibility they need to feel informed, taken care of, and supported--with a direct line to your field service technicians.

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