The self-service consumer portal can schedule jobs, check warranty coverage, get real-time job status, and deliver two-way communications to improve visibility throughout the service life cycle.
Full self-service capability that allows to customers engage from anywhere and at anytime leading to improved customer experiences and higher satisfaction
Truth-based appointments enable customers to select the exact desired slots for service appointments.
Provide full transparency to customers about the service appointment with real-time update notifications
Uber-like location tracking for technicians that includes direct communications with field service personnel
End-to-end job status tracking, notifications and communications to ensure that the customer is always kept up-to-date about the service request