Third-Party Workforce Solutions

ServicePower's solutions for independent service providers ensures that service is being delivered by the most qualified servicer

  • Customer Engagement
  • Contractor Onboarding
  • Third-Party Dispatch
  • Claims Management
  • Reporting and Analytics
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    Customer Engagement

    Deliver exceptional service experiences and build brand loyalty with our self-service customer portal. Delivering real-time, cross-channel, interactive communications.

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    Contractor Onboarding

    Onboard and credential third-party contractors along with the ability to self-configure profiles with client-specific training with progression and compliance monitoring.

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    Third-Party Dispatch

    Improve operational efficiency by dynamically dispatching the best resource for each job based on eligibility, rules, skills, availability, and ranking.

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    Claims Management

    Automated and real-time claim adjudication with built-in validation to detect invalid claims and configurable audit logic to improve efficiency and protect warranty reserves.

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    Reporting and Analytics

    View customized KPIs for a 360° view of your business with real-time dashboards.

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Benefits Delivered

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  • Increased Customer Satisfaction

    Customizable consumer portal with full self-service that connects with the consumer and allows them to engage with you how and when it suits them.

  • Positive Service Experience

    Connect the best technician for the job based on skill, location, parts etc ensuring the highest first-time fix rate and allow customers to see their technician.

  • Provide Transparency

    Provide a view in to your operations and offer real-time status if technicians are running late, a courtesy call, email, or mobile alert shows your customers that you value their time.

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  • Increased Job Availability

    Increased job availability from top appliance manufacturers, third-party administrators and home warranty leaders in your field of expertise and service area.

  • Improved Productivity

    Powerful servicer solution that delivers all information to enable you to carry out COD and warranty jobs improving business productivity

  • Increased Service Revenue

    Increased job availability and productivity offers servicers the opportunity to earn and increase service revenues.

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  • Improved Job Statusing

    Save time and increase productivity as customers shift to the portal for service requests and scheduling.

  • Reduced Costs

    Improve efficiency by dynamically dispatching the best resource for each job.

  • Reduced Turn around Times

    Use third-party contractors to increase coverage for skills, geography or schedule.

What Our Customers Have to Say

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“With ServicePower, we have the best providers available for our customers, and continually drive improvement with real-time scheduling and warranty processing.”

Bill Lange, Field Service Operations and Strategy, LG Electronics USA

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“ServicePower provided us a contemporary solution that gave us complete control over our network from a payment, performance and compliance standpoint.”

Laurel Cipiti, Vice President, Solution Center Operations, Safeware

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“With ServicePower’s technology, AIG is now an example of a field service organization that confidently ensures the customer is always number one.”

Greg Leonberger, Vice President, Service Operations, AIG

Trusted by Global Leaders

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