3 min read
ServicePower: March 18, 2014
It seems like most businesses are “flying in the cloud” these days. Gartner predicts that the cloud will eventually become more important than...
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ServicePower: March 12, 2014
According to Webster’s Dictionary, globalization is the act, process or policy of making something worldwide in scope or application. Adobe’s...
2 min read
ServicePower: March 11, 2014
Field service excellence is no longer defined by competently scheduling and routing technicians to customers. The days when simple wrench-turning...
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ServicePower: March 07, 2014
The age old phrase goes something like “stick to what you know.” In general, this refers to people, but it can also pertain to software as well....
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ServicePower: March 05, 2014
Sometimes, the phrase “delight your customer” can feel complicated all on its own, without the daunting task of actually doing so. Customer delight...
2 min read
ServicePower: January 09, 2014
The (Not So) Hidden Value of the Tech on the Customer Experience Can a technician drive customer satisfaction or retention? Or is the tech valuable...
2 min read
ServicePower: October 01, 2013
How Smart Is Your Service: Intelligent Machines Signal Resolution How intelligent are the machines in your daily life? Does your TV recommend shows...
2 min read
ServicePower: July 01, 2013
The complexity of service and customer expectations has made workforce management across functions of the business more and more critical. In...
