Delight Your Customers the ServicePower Way | ServicePower | Innovating Field Service

Sometimes, the phrase “delight your customer” can feel complicated all on its own, without the daunting task of actually doing so. Customer delight has become a focal point of every service oriented company, due in large part, if not entirely, to the rapidly growing technological landscape and its ability to feed a consumer behavior we have come to call instant gratification.


Aberdeen: Using Data to Make Decisions | ServicePower | Innovating Field Service

The Best Use Data to Make Decisions: Don’t Just Collect More, Collect Smart

Does the term Big Data scare you? Is it just another buzzword that you hope will fade into the background in another 12 - 18 months?

These aren’t mutually exclusive thoughts for many service organizations. The volume of data and information that is around us - stored in our mobile devices,