Leveraging Analytics to Become a Best-in-Class Field Service Organization | ServicePower | Innovating Field Service
Field service excellence is no longer defined by competently scheduling and routing technicians to customers. The days when simple wrench-turning were a sufficient measurement of a successful call are long gone, replaced by a time when the most efficient field services organizations are continuously implementing new means of evaluating their teams’ effectiveness in the field while adding value beyond simply resolving the issue at hand.