Tips for Analyzing Customer Survey Data | ServicePower | Innovating Field Service
Many companies now use customer surveys to accumulate data and learn more about what people want. If you're using this tool in your own business, do you feel that you're really getting the most out of your surveys? After all, getting data is only the first step in making improvements. You then need to analyze and interpret it. Let's look at some tips for analyzing customer survey data so you can use it for your benefit.

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Mobile Done Right: Remote Workers and the Customer Experience | ServicePower | Innovating Field Service
There are some reading this who might not remember when the term "Customer Service" was merely a byword, a side note or option for business operations. Not that it was ever considered a bad idea, it was just never quite the difference-maker it is today. Technology can be thanked for that. Customer service has now morphed into something more, better known as the Customer Experience. We can also thank technology for that...

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Top 5 Field Service Industry Trends for 2018 | ServicePower | Innovating Field Service
Consisting of more than 20 million field technicians spread across the world, the field service industry is a giant. From maintenance works in apartment elevators and medical scanners, to factory and farm machinery, the slightest adjustment to time can have a huge impact on service operation efficiency.  According to 2017 statistics compiled on the field service industry: By 2022, the global field service market is estimated to be worth $4.45 billion. 52 percent of field service companies still coordinate work and perform functions manually. By 2020, 10 percent of emergency field service work will be monitored by artificial intelligence. By 2020, mobile apps will be used for technical projects in 75 percent of field service organizations with over 50 users. 

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DT Rugged Research Tablets for Utilities & Field Services | ServicePower | Innovating Field Service
Not every business happens in a compact central office or series of chain locations. Many of the more serious occupations require professionals out in the field performing inspections, repairs, and installations for clients and the general populace. Nowhere is it more important to have a charged, connected, and reliable mobile device than when you are sending experts out onto the road. Whether you need to send them additional information or respond to a change in plans, the ability to contact your team and be contacted when they need something is vital.

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Intelligent Consumer Portals: The Future of Field Service Engagement | ServicePower | Innovating Field Service
Just as AI-based field service software changed the way service calls are dispatched and prioritized, intelligent consumer portals are changing the way customers are contacting and interacting with their service providers, enabling new levels of digital engagement, self-service and visibility. 

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