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ServicePower Blog

Blog (3)

Business Transformation

2 min read

Business Transformation in the Field Service Industry

The transformation of businesses is yielding results for ServicePower customers. In 2016, ServicePower achieved double digit revenue growth, became...

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IoT

2 min read

Emerging Technology in Field Service

The Internet of Things (IoT) continues to be a high impact emerging technology in field service operations. According to Field Service News, talk of...

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How to Use Big Data to Edge Out Competition

2 min read

How to Use Big Data to Edge Out Competition

The term “Big Data” might be relatively new, but the process of gathering and storing large volumes of data has been going on for years. Undiscovered...

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Creating Brand Value with Outcome Based Services

1 min read

Creating Brand Value with Outcome Based Services

As I mentioned in my last blog, outcome based services are becoming increasingly necessary. Customers are no longer looking for specific merits of a...

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Outcome Based Service

1 min read

4 Reasons Your Business Needs to Adopt Outcome Based Service

Instead of simply providing products and services as a one-off occurrence, service organizations are slowly shifting to outcome-based services....

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Field Service Ratings

3 min read

The Missed Opportunity in Field Service Relationship Management

Note: This is the 2nd of our 3-part blog series on consumer perceptions of field service delivery. An introduction to the topic is found in Blog 1 –...

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Field Service Technician Software: How to Empower Your Field Techs

2 min read

Field Service Technician Software: Improving Service Quality & ROI

When a field technician uses paper orders to manage parts, calls in service questions, or makes return trips to get the right equipment, it results...

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How to Prevent a Bad Service Call

1 min read

How to Prevent a Bad Service Call

When it comes to service calls, smart communication is key. While it might seem basic enough, it’s easy to miss the mark and leave your customers...

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3 min read

5 Secret Ways to Save Money on Fleet Vehicles

I don’t pay full price for anything. You’ll often find me at the cash register pulling out some coupon I found somewhere. I’ve turned it into a fun...

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