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ServicePower: May 17, 2017
In field operations, team management, sometimes called operations management, is especially important. The goal, to maximize service levels while...
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ServicePower: May 08, 2017
Automated entitlement and claims logic helps home warranty administrators control reduce costs, monitor quality and spot fraud. Managing warranty...
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ServicePower: May 02, 2017
The field service industry is ripe with opportunities to optimize efficiency and service delivery. Failure to identify deficiencies can lead to...
1 min read
ServicePower: April 26, 2017
Consumers buy insurance for peace of mind. No doubt about it. Though insurance comes in many flavors, the basics are the same across providers, so...
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ServicePower: March 20, 2017
I’ve been in field service long enough to remember when a computer was something that took up a floor of a building; updating a service manual meant...
3 min read
ServicePower: March 06, 2017
As a field service technician with over thirty years’ experience as a fulltime employee, the thought of becoming a contractor is a scary proposition....
2 min read
ServicePower: February 14, 2017
The transformation of businesses is yielding results for ServicePower customers. In 2016, ServicePower achieved double digit revenue growth, became...
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ServicePower: February 07, 2017
The Internet of Things (IoT) continues to be a high impact emerging technology in field service operations. According to Field Service News, talk of...
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ServicePower: January 09, 2017
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ServicePower: October 20, 2016
The term “Big Data” might be relatively new, but the process of gathering and storing large volumes of data has been going on for years. Undiscovered...
1 min read
ServicePower: September 14, 2016
As I mentioned in my last blog, outcome based services are becoming increasingly necessary. Customers are no longer looking for specific merits of a...
1 min read
ServicePower: August 16, 2016
Instead of simply providing products and services as a one-off occurrence, service organizations are slowly shifting to outcome-based services....
3 min read
ServicePower: June 23, 2016
Note: This is the 2nd of our 3-part blog series on consumer perceptions of field service delivery. An introduction to the topic is found in Blog 1 –...
