3 min read
Connected Field Services – It’s What We Do
Guest Author: Stewart Hill
3 min read
Guest Author: Stewart Hill
3 min read
As the CEO of a global software company, travel naturally comes with the job. And with extensive travel comes extensive experience with the...
3 min read
The world is constantly changing, moving, and growing at exponential speeds. You see it in the constant release of new technology, an ever-shifting...
2 min read
Last week, Shep Hyken at The Smart Van wrote a post about the concept of firing bad customers. His argument is that the customer isn’t always right,...
2 min read
At the bottom line, field service is important because it touches customers’ lives. At ServicePower, we care not only about our customers, but about...
3 min read
There is no doubt that the culture you create at your organization is what drives your employees to excellence, particularly when it comes to...
1 min read
Field service has always taken a reactive approach to addressing issues and garnering customers. When a customer needs electricity or cable or an...
2 min read
As technology has advanced over the past couple of years, field service organizations are faced with a new sort of dilemma – which devices are the...
2 min read
A while ago on our blog we published a piece explaining that all field service scheduling solutions were not created equally. We explained that while...
2 min read
Unlike a comfy office job, field service technicians face dangers and hazards on the job all the time. The work they do is so important, but...
3 min read
We talk frequently about customer service on this blog and in conjunction with our software solutions -- with good reason. There can be a fine line...
3 min read
What is First-Time Fix Rate? First-time fix rate is the percentage of time a field technician is able to fix a service issue during the first...
3 min read
It seems like most businesses are “flying in the cloud” these days. Gartner predicts that the cloud will eventually become more important than...