The Present and Future of Field Service MobileTech | ServicePower | Innovating Field Service
The Present is Innovative Field service software has been a boon for our industry, bringing shorter response times and increased productivity. It has landed an incredibly flexible and powerful tool into the hands of those who make their living repairing machines in the field. Smart devices are the tool of choice for most who rely on dynamic dispatch to guide their service technicians. In turn, techs have found many uses for this amazing device that are having a big impact on their effectiveness as troubleshooters and field service professionals. Here are just a few ways field service techs are using smart devices in the field.

READ MORE


4 Tips for Getting the Best Results From Your Field Service Team | ServicePower | Innovating Field Service
Each member of your field service team has a personal combination of skills, abilities, and natural talents. Your customers get to know them personally and they build a rapport as well as familiarity with each location they work in. You rely on them to use their own judgment and solve problems in the moment, but also to know when it's time to consult with headquarters. Maintaining this unique balance of independence and support is what makes a field service team strong. Your technicians will back each other up, make helpful suggestions, and work together to provide the level of service your clients require. Naturally, you want to optimize the results of their successes, and here are a few ways to get started:

READ MORE


What's Important in the Field Service Industry | ServicePower | Innovating Field Service
With the rush to decentralize a large range of consumer industries, the field service sector is becoming the single link between companies and consumers across a broad spectrum of product lines. Field service management (FSM) is a growth industry, expected to grow energetically in the next five years. New technologies are in rapid development. The field service industry as a whole covers everything from agriculture (including both chemical products and machinery) to IT.

READ MORE


7 Key Components of an Excellent Customer Call Experience | ServicePower | Innovating Field Service
Imagine how much more effective your organization would be if you were able to keep every customer. How much more profit would you obtain if you satisfied almost all of your customers? The truth is that providing quality customer care and experience doesn't just take place in person. A lot of it happens over the phone. Being able to provide excellent customer call experiences is one sure way to set you apart from the competition.

READ MORE


Is Excellent Customer Service Really a Loss Leader, or Something You Can’t Afford to Miss out on? | ServicePower | Innovating Field Service
Service operations has traditionally been one of the most costly departments in any manufacturing, wholesale, or retail organization, especially the logistics of a complex field service organization. Considered a cost center that relies on revenue generated by sales and other parts of the business, it has always been the conventional wisdom that streamlining operations and cutting expenses is the only way to maximize profitability of service operations. In fact, according to Inc., “5% increase in operating profit margin equals a 20% increase in profit.”

READ MORE