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ServicePower Blog

Blog (6)

field service customer

2 min read

3 Ways You Can Do a Better Job Listening to Your Customers

Last week, Shep Hyken at The Smart Van wrote a post about the concept of firing bad customers. His argument is that the customer isn’t always right,...

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Be a Driving Force of Field Service Innovation

2 min read

Be a Driving Force of Field Service Innovation

At the bottom line, field service is important because it touches customers’ lives. At ServicePower, we care not only about our customers, but about...

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field service technician traits

3 min read

Four Traits Every Field Service Technician Should Have

There is no doubt that the culture you create at your organization is what drives your employees to excellence, particularly when it comes to...

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proactive service

1 min read

Proactive Service Is the Real Future of Field Service

Field service has always taken a reactive approach to addressing issues and garnering customers. When a customer needs electricity or cable or an...

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2 min read

Picking the Right Devices for Your Field Service Organization

As technology has advanced over the past couple of years, field service organizations are faced with a new sort of dilemma – which devices are the...

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2 min read

Not All Street Level Routing is Created Equally

A while ago on our blog we published a piece explaining that all field service scheduling solutions were not created equally. We explained that while...

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Aberdeen: Don’t Miss Out on the Next Service Wave

2 min read

Aberdeen: Don’t Miss Out on the Next Service Wave

“The customer is always right” is often a quoted by organizations as a way to instill a mindset of service at all costs. But what if this cost is too...

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Boosting Field Service Safety with a Field Service App

2 min read

Boosting Field Service Safety with a Field Service App

Unlike a comfy office job, field service technicians face dangers and hazards on the job all the time. The work they do is so important, but...

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Innovative Field Service Management

3 min read

The Nexus of Forces = Innovative Field Service Management

The nexus of forces is a grandiose term describing a phenomenon that has been impacting business for many years, but is now reaching the level of...

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3 min read

3 Causes of Bad Field Service

We talk frequently about customer service on this blog and in conjunction with our software solutions -- with good reason. There can be a fine line...

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3 min read

The Elusive First-Time Fix in Field Service

What is First-Time Fix Rate? First-time fix rate is the percentage of time a field technician is able to fix a service issue during the first...

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2 min read

Wearable Technology – Passing Trend or Here to Stay?

Just as the mobile device market has begun to flatten, another technological trend is just breaking into the market; wearable technology. Once just a...

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The Drive to Be Better Starts With Your Customers

2 min read

The Drive to Be Better Starts With Your Customers

One of the most important lessons in business is that it waits for no one. Building and defending competitive advantage, raising the effectiveness of...

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