2 min read
3 Ways You Can Do a Better Job Listening to Your Customers
Last week, Shep Hyken at The Smart Van wrote a post about the concept of firing bad customers. His argument is that the customer isn’t always right,...
2 min read
Last week, Shep Hyken at The Smart Van wrote a post about the concept of firing bad customers. His argument is that the customer isn’t always right,...
2 min read
At the bottom line, field service is important because it touches customers’ lives. At ServicePower, we care not only about our customers, but about...
3 min read
There is no doubt that the culture you create at your organization is what drives your employees to excellence, particularly when it comes to...
1 min read
Field service has always taken a reactive approach to addressing issues and garnering customers. When a customer needs electricity or cable or an...
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As technology has advanced over the past couple of years, field service organizations are faced with a new sort of dilemma – which devices are the...
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A while ago on our blog we published a piece explaining that all field service scheduling solutions were not created equally. We explained that while...
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“The customer is always right” is often a quoted by organizations as a way to instill a mindset of service at all costs. But what if this cost is too...
2 min read
Unlike a comfy office job, field service technicians face dangers and hazards on the job all the time. The work they do is so important, but...
3 min read
The nexus of forces is a grandiose term describing a phenomenon that has been impacting business for many years, but is now reaching the level of...
3 min read
We talk frequently about customer service on this blog and in conjunction with our software solutions -- with good reason. There can be a fine line...
3 min read
What is First-Time Fix Rate? First-time fix rate is the percentage of time a field technician is able to fix a service issue during the first...
2 min read
Just as the mobile device market has begun to flatten, another technological trend is just breaking into the market; wearable technology. Once just a...
2 min read
One of the most important lessons in business is that it waits for no one. Building and defending competitive advantage, raising the effectiveness of...