As the rooms fell silent after our recent customer event – InnovationPower – I took some time to reflect on where ServicePower is as a business – where we are now and where we once were -, the positive comments our customers are making, and the difference we make in the overall market where the pace of technology is fast, and so therefore is the pace of change within field service. Our very deep enterprise experience across large enterprises and with all major ERP and CRM solutions differentiates ServicePower, against even the technologies taken in-house by the likes of Oracle and SAP.
Today, the field service leader position really requires the vendor to be able to handle predictive intelligence, conditional scheduling, have a solid mobility product and do intraday optimization rather than only batch optimization. Intra-day and real-time optimization have been increasingly demanded from the market for many years. And yet, ServicePower remains one of the few vendors who can really handle this as a standard part of our products. Too many vendors still believe that automating the scheduling process by simply assigning a service event into an existing gap on the schedule is sufficient. It isn’t and this approach creates a very limited ROI.