How to Improve Your Field Service Business Management
Running a field service business successfully is all about logistics. No matter how skilled your teams are or even how satisfied each serviced...
What is the biggest challenge you face in driving continuous improvement in your field service fleet? Do you struggle with customer experience, scheduling, or possibly you’re experiencing too much waste time. The truth is there are many moving parts to operating an efficient fleet and the reality is, without automation you are losing in productivity, efficiency and increasing in waste.
I have worked in the In-home Repair business for over 30 years in varying roles.
Based off my experience the most challenging thing I’ve encountered was finding the time to engage with my remote work force as often as I would like. You learn very quickly to make every encounter on purpose and meaningful.
Below are the 5 key components of engaging with your team.
Winners keep score. It is very important to identify your key performance indicators (KPIs) and to set goals that will ensure the company’s expected financial outcome. I have always found that if team members understand KPIs, know the goals and understand how they impact them they do their best to improve.
Below are some common KPIs in Field Service.
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It is no secret that if you are in any service business, the customer experience is extremely important.
As a leader, it is up to you to understand your customer’s needs and expectations. It is important that you can articulate your customer’s needs and expectations to your team. Empower your team to make in the moment decisions to take care of their customers. Be sure to regularly go over customer indicator KPIs with your team.
Role play with employees closest to the customer, below are some scenarios to consider.
If you have interest in learning more about managing a field service workforce, please visit our website and download any of our free white papers.
ServicePower connects all aspects of the field service value chain through the use of innovative technology that accelerates business efficiency gains and customer satisfaction while reducing costs. ServicePower is uniquely positioned to offer connected field services solutions on one underlying and consistent platform.
Running a field service business successfully is all about logistics. No matter how skilled your teams are or even how satisfied each serviced...
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