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ServicePower Blog

Tips for Analyzing Customer Survey Data

3 min read

Tips for Analyzing Customer Survey Data

Many companies now use customer surveys to accumulate data and learn more about what people want. If you're using this tool in your own business, do you feel that you're really getting the most out of your surveys? After all, getting data is only...

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3 min read

Top 5 Field Service Industry Trends for 2018

Note: See our newer post, Top Field Service Management Technology Trends for 2024. Consisting of more than 20 million field technicians spread across...

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ServicePower: Ensuring Life’s Good for all US LG Customers

1 min read

ServicePower: Ensuring Life’s Good for all US LG Customers

McLean, VA – ServicePower, Inc., a market leader in field service management solutions, today announced that it will partner with LG Electronics USA.

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The Experience Economy

3 min read

The Experience Economy

Customer experiences are what determine customer satisfaction. In every company, the set of conditions defining the customer experience change...

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3 min read

Intelligent Consumer Portals: The Future of Field Service

Just as AI-based field service software changed the way service calls are dispatched and prioritized, intelligent consumer portals are changing the...

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field service customer satisfaction

2 min read

Customer Experience Strategy Brings Customer Satisfaction

The field service technician or installer is truly the ambassador of good will, representing the company in the far-flung regions of the community....

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NEWPR1218LA

2 min read

ServicePower is Visionary in Gartner’s 2017 Magic Quadrant

Report Recognizes ServicePower’s Ability to Execute and Completeness of Vision October 10, 2017 - ServicePower, a field service management solution...

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Mobile field service management

2 min read

Mobile CRM is Revolutionizing Field Services

When it comes to unifying your customer service suite, nothing is more important than a comprehensive and easily accessed CRM (Customer Relations...

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The Benefits of Tracking Field Service Business Data

2 min read

The Benefits of Tracking Field Service Business Data

According to one technology expert, there could already be one zettabyte of data floating around the world, which equals one trillion gigabytes. The...

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In-housing vs. Outsourcing Field Service Operations

2 min read

In-housing vs. Outsourcing Field Service Operations

According to Forbes magazine, the field of customer service is becoming very customer-centric. As field service organizations look to expand and...

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2 min read

Trends in the Field Service Industry

Note: See our newer post, Top Field Service Management Technology Trends for 2024. The field service industry has seen significant growth in recent...

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shutterstock_180910838-small.jpg

2 min read

4 Tips for Getting the Best Results From Your Field Service Team

Each member of your field service team has a personal combination of skills, abilities, and natural talents. Your customers get to know them...

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