The Evolution of the Connected Home
While connected homes, aka smart homes, will offer exciting technology, there will be challenges that many households will face from basic use to troubleshooting alerts and connectivity problems. Better technology will continually replace the old. Having the ability to deliver fast and dependable customer service will be key for field service companies to stand out from the rest.
Delivering the best customer service is what will help companies retain and grow their customer base. ServicePower's workforce management software focuses on the customer experience by giving management, and field service technicians the most-efficient means to manage and deliver the best customer service. Today's connected homes are allowing people to enjoy added convenience and security. Our integrated software has everything your company needs to service the connected home now that more and more Artificial Intelligence (AI)-enabled home devices are being offered to consumers.
Customer Service Starts with Customer Engagement
ServicePower's software allows you to empower your customers through our digital, self-service portal. Without making a phone call, customers can schedule jobs needed, check warranty coverage, see when the technician should arrive, keep up with job status in real-time, and have two-way communication capability.
Schedule Optimization Offers the Best Technology for Organizing Field-Service Staff
Organization, time management, and mobility are key factors in managing field staff. All field staff, employed, contract or freelance, can be managed and supported through our unified platform. With AI intelligence, our software can match the right tech with the right service calls with all the tools and information required to do the job correctly and on time. No guesswork needed, and your technicians are set up for success.
Contractor Management Helps Expansion
The ServicePower platform enables you to manage all of your field service technicians so that you can continue to employ new technicians with additional skills and enlarge your service area.
Warranty Management Saves Time and Money
Customers will appreciate your service having the ability to manage warranty claims with real-time information. With warranty information on hand, payment for services rendered on non-warrantied repairs will be easier to collect.
Business Intelligence at Your Fingertips
Quick and accurate reporting is essential to see where any weaknesses are affecting performance and customer service. ServicePower empowers you with real-time KPI results.
AI Connectivity Offers Efficiency
Best-in-class customer service begins with the capability to connect to smart homes to monitor and to predict those devices that your technicians service. Service an alert, before customers may experience downtime, and alleviate the need to deploy a technician for a remote fix.
Additional Technicians to Help with High Demand
We help you give the best customer service. When your company experiences a high demand for service technicians without enough to keep your customers serviced, we have a contractor workforce that can help you deliver quick service and help you retain your customers.
ServicePower Empowers Your Sales Team
Using the benefits of the ServicePower platform, your sales team has an integrated system that focuses on customer service for the traditional and connected homes. Through our IoT-enablement, smart homeowners will see the value of establishing a service contract for monitoring everything that delivers convenience and security.
Delivering the Best Customer Service with Innovative and Integrated Software
ServicePower focuses on delivering the best customer experience to customers, which will be passed along to their customers. We have the leading Field Service Management solution that will empower your company with the ability to easily hire, to successfully manage, to quickly deploy and to continually deliver the best customer service in the field.
As the year comes to an end, we wish everyone a happy holiday season. ServicePower can help get your 2019 off to an exciting start. Our workforce management software will give you the technology to successfully grow your field services with exceptional customer experiences in our technologically advanced, modern world.