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ServicePower: April 11, 2014
We talk frequently about customer service on this blog and in conjunction with our software solutions -- with good reason. There can be a fine line between customer retention and customer attrition, and it is one expensive line for service...
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ServicePower: April 03, 2014
What is First-Time Fix Rate? First-time fix rate is the percentage of time a field technician is able to fix a service issue during the first...
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ServicePower: March 18, 2014
It seems like most businesses are “flying in the cloud” these days. Gartner predicts that the cloud will eventually become more important than...
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ServicePower: March 12, 2014
According to Webster’s Dictionary, globalization is the act, process or policy of making something worldwide in scope or application. Adobe’s...
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ServicePower: March 11, 2014
Field service excellence is no longer defined by competently scheduling and routing technicians to customers. The days when simple wrench-turning...
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ServicePower: March 07, 2014
The age old phrase goes something like “stick to what you know.” In general, this refers to people, but it can also pertain to software as well....
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ServicePower: January 30, 2013
25 January 2013 ServicePower Technologies Plc SERVICEPOWER TECHNOLOGIES EXPANDS AGREEMENT WITH ASSURANT SOLUTIONS TO PROVIDE ENHANCED ACCESS TO...
