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ServicePower: May 12, 2014
Even though I generally love the Harvard Business Review, it always makes me smile ironically when they write articles about Leadership and Management as if they are separate things. These two topics are far from separate entities if a company is to...
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ServicePower: April 24, 2014
ServicePower (AIM: SVR), a market leader in field management, announces a new relationship with Bosch Software Innovations to enhance ServicePower’s...
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ServicePower: April 24, 2014
ServicePower enters into strategic relationship with Bosch Software Innovations ServicePower (AIM: SVR), a market leader in field management, has...
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ServicePower: April 17, 2014
Unlike a comfy office job, field service technicians face dangers and hazards on the job all the time. The work they do is so important, but...
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ServicePower: April 11, 2014
We talk frequently about customer service on this blog and in conjunction with our software solutions -- with good reason. There can be a fine line...
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ServicePower: April 03, 2014
What is First-Time Fix Rate? First-time fix rate is the percentage of time a field technician is able to fix a service issue during the first...
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ServicePower: March 18, 2014
It seems like most businesses are “flying in the cloud” these days. Gartner predicts that the cloud will eventually become more important than...
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ServicePower: March 12, 2014
According to Webster’s Dictionary, globalization is the act, process or policy of making something worldwide in scope or application. Adobe’s...
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ServicePower: March 11, 2014
Field service excellence is no longer defined by competently scheduling and routing technicians to customers. The days when simple wrench-turning...
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ServicePower: March 07, 2014
The age old phrase goes something like “stick to what you know.” In general, this refers to people, but it can also pertain to software as well....
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ServicePower: January 30, 2013
25 January 2013 ServicePower Technologies Plc SERVICEPOWER TECHNOLOGIES EXPANDS AGREEMENT WITH ASSURANT SOLUTIONS TO PROVIDE ENHANCED ACCESS TO...
