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Workforce Management Software Meets Service Industry Demands

Field service management software helps organizations delivering any kind  of field based services overcomes common challenges.

Every industry has its challenges and navigating those challenges may be even more daunting in the field service management industry. Finding reliable, proven and flexible workforce management software is the answer. 

With so many industries and businesses deliverying field services and so many companies needing field service management solutions, the demands placed on such software systems are great. Consider the following common requirements.

Schedule and Route Optimization

Many operations run hundreds of weekly service calls. Saving mileage equals saving gas. Making sure those appointments are met and kept saves customers, which equals revenue. Companies must have a system that can reliably, and automatically schedule resources using AI-based route optimization technology to gain the highest levels of productivity, efficiency and customer satisfaction through improved first time fix rates and schedule adherance.

Service and Maintenance Contract Management

Speaking of those service calls, many of them are part of a maintenance plan or scheduled new service and disconnect calls. This is just another demand placed on software systems in the field service management industry. Other needs fall well outside of the physical service calls realm and are more intricately tied to the internal business operations.

Work Order, Asset and Inventory Management

The intelligent technology available today allows for back office and financial responsibilities to be integrated into one system. The right workforce management software will enable companies to fully integrate all of their primary operations into one system. Work order management, asset tracking and maintaining inventory details are examples of such processes they can be managed with a flexible system.

Contractor Management and Real-Time Dispatching

Large or complex issues often require outsourcing specialist and contractors for certain aspects of the job. Managing those contractors can be an added headache, a headache that the right software can alleviate.

Other field service operations run twenty-four hour around-the-clock services. Having a software system in place to handle real-time dispatching is simply another benefit of an integrated software system that works.

This is only a sample of some of the many different requirements asked of effective workforce management software. ServicePower is an example of a company stepping up and delivering these kinds of solutions and meeting the needs of the field service industry. They are doing this with intelligence, AI to be precise.

Smart Software

Business intelligence goes beyond fancy reports, automated emails and calculations. Some of the many capabilities afforded through business intelligence built on AI include:

  • 360 degree field service performance KPIs. 
  • Configurable and collaborative dashboards to create key performance indicators.
  • Assimilation of all business related data into a single data hub.

Regardless of how good the software is, however, if it can't be used in your business and for your operations, then it is a moot point. This is also an area where ServicePower has shown remarkable versatility. This has been displayed through the many different types of work and the twenty-seven industries worldwide that have used this software as a solution.

Adaptable Software

What does an insurance company have in common with a manufacturing business, or what does a manufacturing company have in common with telecommunications firm? The answer is not much, except they all have field services. That lack of common ground, common verbiage or processes can make finding a workforce management system for your industry difficult.

Arguably the most impressive feature of ServicePower's management software is its adaptability to so many different industries.  

"80% of North American manufacturers rely on ServicePower’s field management platform... ."

That is an example of a proven field service management software solution. The question is, what software system do you need and what will work with your current operations and setup? Getting the right workforce management software isn't important, it is essential. 

Every service call counts and those calls count on the best field service management software, like ServicePower.

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