January 8, 2013
ServicePower Concludes bi-annual Customer Advisory Board meeting
ServicePower, a market leader for outsourced service and field management, concluded the first Customer Advisory Board (CAB) meeting of 2013 in Las Vegas, Nevada during the annual Consumer Electronics Show (CES) in January 2013. This meeting was conducted as part of our on-going commitment to our user community to utilize client input in product development planning.
The CAB met with our product and development management teams, as well as executive team members to discuss application development success, as well debate and influence future product platform develop.
Product Release Updates
ServicePower released a significant amount of new functionality, across the product set since the last newsletter update. Additionally all applications were re-skinned in January, resulting in a consistent brand image and improved usability. Details for each product follow below.
- New Media Capabilities
Building on crowd sourcing within ServiceMarket and ServiceOperations, development is underway to create the most comprehensive service provider ratings network on the web, ServiceRatings.com. ServiceRatings.com will provide consumers, free of charge, with a truly transparent view into the quality, reliability and affordability of a given service provider.
Service providers will have four levels of direct to consumer access in their respective geographical coverage areas that allow for posting of daily deals and events, content creation and PPC advertising
- ServiceScheduling V220.127.116.11
Enhancements to Scheduling included the ability to better manage jobs lasting longer than 24 hours. It also allows for configurable travel time to non-job or SLA activities on a field operatives schedule. ServicePower has also upgraded the application to support 64 bit server code, as well as improved database resiliency. Our proprietary travel matrix was also improved provide highly accurate travel time calculations.
Improvements in Operations included real-time third party network management, improved third party network profile management, enhanced rules logic and consumer portal functionality, as well as integration to Encompass Supply Chain Solutions to enable automated parts ordering.
Stats improvements include many new reports for Scheduling and Operations including enhanced demand forecasting.
- S2 Suite
S2, a SaaS based service management package acquired in late 2012, was staged in our hosting facilities. Rebranding and integration to ServiceOperations and ServiceMarket began in December 2012.
ServiceMarket features enhanced consumer order management, international currency support, new payment and gateway integrations, and new integration web services.
ServicePower was delighted to have acquired the Stratix Field Service application from Stratix Corporation in January 2013. This hybrid HTML5 browser based technology takes advantage of elements found in HTML5 and native applications, while supporting key enterprise requirements such as disconnected data, signature capture and barcode scanning. It runs on virtually any device and any operating system, which is especially important in today’s constantly evolving mobility environment where third parties and enterprise organisations are embracing a Bring-Your-Own-Device (BYOD) strategy.
The Stratix Field Service software features work order assignments, including customer information, notes, status updates, native navigation and signature capture, parts integration, service history, asset verification, labour codes and pricing, automated time tracking, and customer data collection.
ServiceBroker web service enhancements included: Job Search, Job Booking, Job Cancellation, Job Updates, Status Visibility/Update functionalities.
Mark Duffin, CEO of ServicePower, commented: “The January CAB was perhaps the most useful session to date. Our CAB members were engaged in the planning process and contributed greatly to our next generation releases based on emerging technologies and new business requirements. It was gratifying to hear our clients reinforce the acquisitions and product development we’ve undertaken to ensure that our global, mobile field management platform is in fact the only end-to-end product on the market, and one that is considered important/integral/vital to their changing business environments. One of the most exciting areas for us and our customers alongside increasing mobile-device functionality is that of crowd sourcing which we feel has the power to revolutionise the industry…”
The 2013-2015 product road map is planned for finalization by February 15, 2013. The next CAB meeting is planned to coincide with our 2013 User Forum in October, 2013.
For further information, please contact:
Jenniffer Breitenstein, ServicePower, Inc. 703.437.2614, firstname.lastname@example.org
Karen Rarick, ServicePower, Inc. 703.597.2084, email@example.com
ServicePower Technologies Plc is the only company that can provide a complete, global field management platform that controls all elements of the service lifecycle from offering an appointment, assigning resource and dispatching work through to tracking resources, processing claims and providing business intelligence and analytical reports. With advanced intelligence-based scheduling, dispatch and open market auction software, as well as access to a global network of 86,000 repair and installation technicians, we enable companies to control and schedule work using a mixed resource pool of employees and independent contractors. ServicePower provides solutions that cross all industries. Current customers include Assurant Solutions, Mitsubishi, Farmers Insurance, and Pitney Bowes.
ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L.
For more information please visit www.servicepower.com