ServicePower to support personalized in-home healthcare service
McLean, VA- ServicePower, Inc., a market leader in field service management solutions, today announced that Community Surgical Supply, a regional provider of healthcare products and services, will utilize the ServicePower suite to improve the health of its communities.
Community Surgical Supply ensures better home health outcomes and improves the quality of life for healthcare professionals, patients and caregivers.
Using ServicePower’s customer engagement solution, Community Surgical will be able to provide a faster response to the healthcare community by streamlining the process for ordering products and services. Customers will also have clear visibility of appointments, deliveries and the location of mobile workers. Using ServicePower’s suite of applications, including the artificial intelligence based scheduling, mobile and customer portal solutions, which improves response speed and efficiency using real time route optimization, Community Surgical will be able to deliver smarter, more personalized service.
Bob Gialanella, Director Respiratory Operations, Community Surgical Supply, stated “The selection of ServicePower underlines Community Surgical‘s commitment to improving the health of our communities. Digital field service management enables us to improve patient care by driving a faster response to the healthcare community. ServicePower also enables our teams to improve productivity and reduce costs by delivering services in a more efficient way.”
"We are delighted to be working with Community Surgical Supply. The healthcare sector is increasingly aware that digital field service management tools can significantly improve patient care. We are focused on driving innovation within our unified field service management platform to support a better experience for healthcare professionals, caregivers, patients, as well as the field personnel interacting with them. Our solution will provide the mechanism for Community Surgical to drive a faster experience, using smarter technology, improving both care and overall operations,” said Marne Martin, CEO at ServicePower.
ServicePower is a unified field service management solution focused on helping companies enable field technicians to deliver an exceptional customer experience at the lowest cost. Trusted by field service organizations around the world such as GE Appliances, ADT, Johnson Controls, John Lewis Partnership, Electrolux, Mitsubishi, LG, BSH, and AIG Warranty, ServicePower is the only workforce management solution enabling organizations to efficiently manage both captive and 3rd party service providers. Our digital technology enables improved customer satisfaction, reduces costs and generates new revenue streams.
ServicePower is the only software vendor to also offer a fully managed network of 3rd party service providers to enable rapid and on-demand servicing at peak times and in hard-to-reach locations across North America and Europe.