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Kimberly Heuser

Kimberly Heuser
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Kimberly is a ServicePower's Marketing Program Manager. She is strong in marketing strategy, marketing campaign creation and management. Previously, Kimberly served as a Digital Project Manger at HSP Direct, a political fundraising company in which she created, implemented and managed digital marketing campaigns for politicians seeking office, large Political Action Committees and non-profit organizations. Prior to that, she owned a marketing and web design company where she developed and implemented marketing campaigns for radio networks, secondary education institutions, manufacturers, small businesses, online magazines and assisted local/international ministries with the development of their brand, web presence and marketing before moving to the Northern Virginia area. She also served as a Marketing Manager for several multi-million dollar distribution companies, where she worked with some of the largest household brands across the U.S. to create and launch marketing campaigns.
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How AI Improves Field Service

Written by Kimberly Heuser on June 21, 2018

Field service work always involves a certain amount of frustration. Some problems are hard to diagnose. Mistakes in ...
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Top Insurance Company is Recognized For Advancements in Customer Engagement

Written by Kimberly Heuser on March 07, 2018

Grange Insurance is being recognized by Insurance Tech Insider for embracing new technologies that can help them better ...
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How to Build a Positive Customer Experience

Written by Kimberly Heuser on January 09, 2018

In today's business landscape, simply presenting the best price is not the ultimate solution that catapults a business ...
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Using Video Peer Learning to Train Field Service Professionals

Written by Kimberly Heuser on January 03, 2018

Does your business have a lot of employees who work out in the field? Many companies do, because there are so many jobs ...
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Mobile and Remote Workers Are the Lynchpin of Customer Experience

Written by Kimberly Heuser on December 28, 2017

In the long interval after a purchase, the company that made the sale and the manufacturer have to rely on the mobile ...
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Tips for Analyzing Customer Survey Data

Written by Kimberly Heuser on December 19, 2017

Many companies now use customer surveys to accumulate data and learn more about what people want. If you're using this ...
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Mobile Done Right: Remote Workers and the Customer Experience

Written by Kimberly Heuser on December 13, 2017

There are some reading this who might not remember when the term "Customer Service" was merely a byword, a side note or ...
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Top 5 Field Service Industry Trends for 2018

Written by Kimberly Heuser on December 05, 2017

Consisting of more than 20 million field technicians spread across the world, the field service industry is a giant. ...
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DT Rugged Research Tablets for Utilities & Field Services

Written by Kimberly Heuser on December 01, 2017

Not every business happens in a compact central office or series of chain locations. Many of the more serious ...
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Where is The Field Service Industry Heading?

Written by Kimberly Heuser on November 13, 2017

Just as the world turns, so too does the field service industry continually evolve. In the past, field service was all ...
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How to Select the Right Field Service Management Software

Written by Kimberly Heuser on October 24, 2017

Consider the Field Service Management Software, the People and Your Organization When choosing field service management ...
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How Does Customer Experience with Field Services Bring Customer Satisfaction?

Written by Kimberly Heuser on October 17, 2017

The field service technician or installer is truly the ambassador of good will, representing the company in the ...
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Mobile CRM is Revolutionizing Field Services

Written by Kimberly Heuser on October 09, 2017

When it comes to unifying your customer service suite, nothing is more important than a comprehensive and easily ...
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The Benefits of Tracking Business Data

Written by Kimberly Heuser on October 02, 2017

According to one technology expert, there could already be one zettabyte of data floating around the world, which ...
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In-housing vs. Outsourcing Field Service Operations

Written by Kimberly Heuser on September 26, 2017

According to Forbes magazine, the field of customer service is becoming very customer-centric. As field service ...
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Trends in the Field Service Industry

Written by Kimberly Heuser on September 18, 2017

The field service industry has seen significant growth in recent years, and experts foresee that growth continuing ...
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4 Tips for Getting the Best Results From Your Field Service Team

Written by Kimberly Heuser on September 12, 2017

Each member of your field service team has a personal combination of skills, abilities, and natural talents. Your ...
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What's Important in the Field Service Industry

Written by Kimberly Heuser on September 04, 2017

  With the rush to decentralize a large range of consumer industries, the field service sector is becoming the single ...
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7 Key Components of an Excellent Customer Call Experience

Written by Kimberly Heuser on August 29, 2017

Imagine how much more effective your organization would be if you were able to keep every customer. How much more ...
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To Enhance Customer Satisfaction for Your Field Service Business, Calculate Your Net Promoter

Written by Kimberly Heuser on August 07, 2017

If you’re a field service manager or CIO of a field service company—whether it’s in property maintenance, ...
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Customer Experience and Customer Satisfaction Have Become Priority One

Written by Kimberly Heuser on July 17, 2017

86% of buyers surveyed stated that they would pay more for a better customer experience. While they didn't say they ...
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Top 3 Field Service Metrics and How to Improve Them

Written by Kimberly Heuser on July 11, 2017

Field service management is a challenge for leaders who must coordinate operations through mobile apps, web-based ...
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Change Management for Field Service Leaders

Written by Kimberly Heuser on July 06, 2017

The well-known saying that "the only constant principle is change" often applies the most to the  field management ...
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Top 5 Must-have Tech for Field Service Professionals

Written by Kimberly Heuser on June 29, 2017

Emerging technologies are impacting every industry, but they are significantly transforming the  mobile workforce ...
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Five Ways Workforce Management Software Can Increase Profitability in 2017

Written by Kimberly Heuser on June 12, 2017

The business world is evolving at a quicker pace than ever before, and the volume of customer service requests and ...
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10 Keys to Creating a Positive Customer Experience and Improved Customer Satisfaction

Written by Kimberly Heuser on June 06, 2017

Creating an outstanding customer experience in the field service industry is one of the most effective ways to bolster ...
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How Technology Will Help Field Service Managers Be Successful

Written by Kimberly Heuser on May 23, 2017

Field service managers are simultaneously required to control costs, optimize service efficiency and increase customer ...
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Team Management in Business Operations

Written by Kimberly Heuser on May 17, 2017

In field operations, team management, sometimes called operations management, is especially important. The goal, to ...
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10 Ways to Optimize Efficiency in The Field Service Industry

Written by Kimberly Heuser on May 02, 2017

The field service industry is ripe with opportunities to improve efficiency and service delivery. Failure to identify ...
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Facing A Problem Is A Great Way To Enhance Operational Excellence In The Field Service Industry

Written by Kimberly Heuser on March 02, 2017

Operational excellence is often defined as engaging employees, building customer loyalty, and maximizing productivity. ...
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How To Avoid Mistakes Within Business Operations In The Field Service Industry

Written by Kimberly Heuser on February 23, 2017

Throughout the field service industry, you need to make sure that you are staying on top of business operations. Team ...
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Emerging Technology in Field Service

Written by Kimberly Heuser on February 07, 2017

The Internet of Things (IoT) continues to be a high impact emerging technology in field service operations. According ...
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Understanding the Field Service Industry Dynamic

Written by Kimberly Heuser on February 06, 2017

The field service industry is an amalgam of unique businesses and as such requires the merging and coordination of a ...
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3D Is Not Just For The Movies - Field Service In 3D

Written by Kimberly Heuser on October 28, 2015

 
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5 Secret Ways to Save Money on Fleet Vehicles

Written by Kimberly Heuser on October 21, 2015

I don’t pay full price for anything. You’ll often find me at the cash register pulling out some coupon I found ...
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What Can a Workforce Management Consultant Do For Your Company?

Written by Kimberly Heuser on July 21, 2015

Pain is often an indicator that something needs fixing. This is why it comes as second nature to us to seek help the ...
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5 Places to Find Hidden Revenue in Your Workforce Management Operation

Written by Kimberly Heuser on July 02, 2015

I grew up hearing the saying, money doesn’t grow on trees, and as much as I searched and searched I couldn’t find any ...
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5 Technologies that Field Technicians Need to be First Class Techs

Written by Kimberly Heuser on June 26, 2015

First Class is defined as a set of people or things grouped together as the best or of the best quality. I’m certain ...
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Unleash the Millennials: Thrive in Workforce Management

Written by Kimberly Heuser on June 12, 2015

It was about a year ago I attempted to get my 85-year-old grandma to join Facebook. Recently retired and living alone, ...
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Mobile Technology: A Catalyst for Field Service Success

Written by Kimberly Heuser on May 19, 2015

A society that is driven by convenience is precisely why field service teams make such a profound impact on the overall ...
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The Apple Watch - What it Really Does for the Field Service Industry

Written by Kimberly Heuser on April 20, 2015

You know what they say about opinions, and there has been a lot regarding how the newest Apple watch might influence ...
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Unlock the Data Treasure Chest: Tips on Increasing Data Utilization

Written by Kimberly Heuser on March 16, 2015

Having data and using data are two different stories. We often find that although field service professionals are ...
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The 140 Character Power Blow to Your Field Service Organization

Written by Kimberly Heuser on February 17, 2015

The days of what’s done in the dark, will stay in the dark are over. The light of social media illuminates the good, ...
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