Kimberly Heuser
Kimberly is a ServicePower's Marketing Program Manager. She is strong in marketing strategy, marketing campaign creation and management. Most recently, Kimberly served as a Digital Project Manger at HSP Direct, a political fundraising company in which she created, implemented and managed digital marketing campaigns for politicians seeking office, large Political Action Committees and non-profit organizations. Prior to that, she owned a marketing and web design company where she developed and implemented marketing campaigns for radio networks, secondary education institutions, manufacturers, small businesses, online magazines and assisted local/international ministries with the development of their brand, web presence and marketing before moving to the Northern Virginia area. She also served as a Marketing Manager for several multi-million dollar distribution companies, where she worked with some of the largest household brands across the U.S. to create and launch marketing campaigns.
Find me on:


To Enhance Customer Satisfaction for Your Field Service Business, Calculate Your Net Promoter | ServicePower | Innovating Field Service
If you’re a field service manager or CIO of a field service company—whether it’s in property maintenance, telecommunications, healthcare or HVAC—you need to understand what your customers want, and how satisfied they are with your company and the service you deliver.  The challenge for many field service companies is getting a solid fix on how many of their customers are satisfied, and how many aren’t.

Fortunately, there’s a relatively simple way to find out. It’s called “net promoter score (NPS).” Established by Bain & Company in 2003, NPS provides the objective measure of customer loyalty so many field service businesses are looking for.

READ MORE


Customer Experience and Customer Satisfaction Have Become Priority One | ServicePower | Innovating Field Service
86% of buyers surveyed stated that they would pay more for a better customer experience. While they didn't say they would pay more for a product or service, they said they wanted a better customer experience and were willing to pay for it.

Those numbers came from some recent surveys and only speak to what businesses and customers already know - today's market is customer-driven. Nowhere is this more evident than in the  field management industries, but it has always held more importance in those arenas.

READ MORE


Top 3 Field Service Metrics and How to Improve Them | ServicePower | Innovating Field Service

Field service management is a challenge for leaders who must coordinate operations through mobile apps, web-based platforms and on-the-go work forces. The right field service management software will help field service managers dispatch agents, track locations, schedule orders and review job statuses. And best fieldmanagement solutions will generate valuable data and metrics that can be used to enhance quality, communication, transportation and on-site customer service.

READ MORE


Change Management for Field Service Leaders | ServicePower | Innovating Field Service
The well-known saying that "the only constant principle is change" often applies the most to the  field management industry. This unique industry continually deals with new and fluctuating schedules, technology, processes, logistics, parts and people. Understanding certain change management tools and techniques will drive efficient roll-outs, operational consistency, idea adoption, employee engagement and customer satisfaction.

READ MORE


Top 5 Must-have Tech for Field Service Professionals | ServicePower | Innovating Field Service

Emerging technologies are impacting every industry, but they are significantly transforming the  mobile workforce management industry. Hands-on technology may improve everything from response time to customer satisfaction in your worker management system to improve service quality, customer loyalty and competitive differentiation. And after-sales service, which holds the most revenue opportunities, is directly enhanced by new technology solutions. . Here are the five top tech accessories for field service professionals.

READ MORE