Kimberly Heuser
Kimberly is a ServicePower's Marketing Program Manager. She is strong in marketing strategy, marketing campaign creation and management. Previously, Kimberly served as a Digital Project Manger at HSP Direct, a political fundraising company in which she created, implemented and managed digital marketing campaigns for politicians seeking office, large Political Action Committees and non-profit organizations. Prior to that, she owned a marketing and web design company where she developed and implemented marketing campaigns for radio networks, secondary education institutions, manufacturers, small businesses, online magazines and assisted local/international ministries with the development of their brand, web presence and marketing before moving to the Northern Virginia area. She also served as a Marketing Manager for several multi-million dollar distribution companies, where she worked with some of the largest household brands across the U.S. to create and launch marketing campaigns.
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How AI Improves Field Service | ServicePower | Innovating Field Service
Field service work always involves a certain amount of frustration. Some problems are hard to diagnose. Mistakes in estimating travel or repair time can wreck a day's schedule. Finding the right part is sometimes a nightmare. Nothing can totally eliminate these problems, but artificial intelligence can be a major help in dealing with them.

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Topics AI


Top Insurance Company is Recognized For Advancements in Customer Engagement | ServicePower | Innovating Field Service
Grange Insurance is being recognized by Insurance Tech Insider for embracing new technologies that can help them better assess risk and serve their customers. They also have enhanced customer engagement by ensuring their customers can engage with them in ways that are most effective and convenient for them. This engagement is a key trigger for a successful customer experience.

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How to Build a Positive Customer Experience | ServicePower | Innovating Field Service
In today's business landscape, simply presenting the best price is not the ultimate solution that catapults a business into instant success. Clients of present and future analyze various rating systems to assist in their decision-making process. Easy access to sites like Yelp, Bizrate, and Google have changed how consumers conduct business. A one star rating can greatly impact clients considering your services. Granted, most consumers understand and easily discount the one-off complaints and bad rating when the comments seem unreasonable. However, a long-line of complaints will greatly impact future business growth. As a result, customer satisfaction and quick resolution becomes key factors that measure the ability to attract and retain customers.

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Using Video Peer Learning to Train Field Service Professionals | ServicePower | Innovating Field Service
Does your business have a lot of employees who work out in the field? Many companies do, because there are so many jobs that can only be done right in person. These hard working consultants, inspectors, in-home tutors, rotating managers, installation specialists, construction teams, and repairmen (to name only a few) go out every day to remote work sites, properties, or customer homes to do things that can't be done over the phone or even with video chat.

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Mobile and Remote Workers Are the Lynchpin of Customer Experience | ServicePower | Innovating Field Service
In the long interval after a purchase, the company that made the sale and the manufacturer have to rely on the mobile and remote worker to form the reputation and the customer experience with the product.

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