Consisting of more than 20 million field technicians spread across the world, the field service industry is a giant. From maintenance works in apartment elevators and medical scanners, to factory and farm machinery, the slightest adjustment to time can have a huge impact on service operation efficiency.
According to 2017 statistics compiled on the field service industry:
- By 2022, the global field service market is estimated to be worth $4.45 billion.
- 52 percent of field service companies still coordinate work and perform functions manually.
- By 2020, 10 percent of emergency field service work will be monitored by artificial intelligence.
- By 2020, mobile apps will be used for technical projects in 75 percent of field service organizations with over 50 users.