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Aly Pinder

Aly Pinder
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As a senior associate in the customer experience and service management practice, Aly Pinder Jr. researches and explores how service and manufacturing executives utilize technology and implement best practices to improve post-sales service and support processes. Through practitioner benchmarking and analysis of Aberdeen’s research database, he examines how Best-in-Class service organizations are reengineering their service chains for improved performance and increased profitability. Aly’s coverage areas within the service space primarily cover the following topics on which he has written or co-authored over 40 research reports and bench marked more than 4,000 service executives in his four plus years with Aberdeen: Field Service and Mobility Service Parts Logistics Warranty and Service Contract Management Reverse Logistics

Keep Up with the Demands of a Real-Time Service World

Written by Aly Pinder on June 27, 2016

With the new year comes new goals, resolutions, and issues to resolve. Many of us are coming off of our holiday breaks ...

Don’t Just Get to the Customer – Make Sure You Have the Right Part

Written by Aly Pinder on April 18, 2016

What metrics determine the success of your field service organization? Worker productivity? SLA compliance? Wrench ...

Proactive and Predictive: Delivering Value and Service Excellence

Written by Aly Pinder on February 24, 2016

Aberdeen Group recently surveyed 377 service and manufacturing organizations and found the top four market pressures ...

Service Excellence: 3rd Party Techs Must Deliver Results

Written by Aly Pinder on May 25, 2015

Is your service business scalable? What happens when there are fluctuations in service demand? Can your service ...

Four Lessons from Service Leaders

Written by Aly Pinder on January 07, 2015

In speaking with leaders of manufacturing, service and technology throughout the last several months, I’ve had many ...

Reaping the Benefits of Improved Service Parts Pricing

Written by Aly Pinder on December 10, 2014

The emergence of B2B parts pricing solutions has caused a rebound in the implementation of pricing strategies. Coupled ...

Don’t Let Blunders Keep You from a Social Field Service Strategy

Written by Aly Pinder on November 12, 2014

Do you trust your field service technicians? If the answer is no, you have a problem. Your technicians are in front of ...

Sustainable Resolution: Have You Found the Green in Service?

Written by Aly Pinder on November 04, 2014

What does more green mean for service? Revenues, profits, and cash all come to mind. But, what about sustainability ...

5 Steps to Service Profitability Without Annoying Your Customers

Written by Aly Pinder on October 27, 2014

Should service come free of charge? The customer is always right, so what if they feel they don’t have to pay for ...

Aberdeen: Convergence of People and Parts

Written by Aly Pinder on September 29, 2014

If a service technician shows up to a customer site within the pre-defined service window, would you consider this a ...

Aberdeen- The C Suite must Listen to Service

Written by Aly Pinder on August 26, 2014

Service Leadership: 3 Reasons the C-Suite Must Listen to Service If you’re reading this blog, it is safe to say you ...