Solution provides joint parts optimization for field service organizations
ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, today announced that it has signed a strategic partnership with Entercoms. The agreement will help ServicePower’s clients decrease the costs of both field service and inventory, while improving customer satisfaction.
Entercoms, headquartered in Dallas, Texas, is a leading Managed Services company in aftermarket services, powering aftermarket and the service supply chain through analytics, its proprietary control tower platform and operations expertise. Entercoms’ robust solutions provide clients with greater visibility into service requirements and spare parts management through the product lifecycle as they introduce new products, scale operations or drive major cost reduction initiatives.
Combining ServicePower’s Optimized Routing solutions with Entercoms’ Parts Optimization offers clients seamless integration between scheduled field resources and the parts required to increase first time fix rates, and ultimately, customer satisfaction.
The solution enables clients to perform better parts diagnostics, improve parts availability, dispatch and optimize the route of the best technician for the jobs, armed with the appropriate parts needed to complete the work in a single truck roll.
Marne Martin, CEO, ServicePower, stated “ServicePower continues to innovate its mobile workforce management software platform. The addition of the Entercoms predictive diagnostics and parts capabilities enables ServicePower to provide its clients with the analytics and intelligence required to ensure that the best field resource for each job is dispatched with the parts required to complete the work in one site visit.”
Nitin Ahuja, CEO, Entercoms Inc. said “Entercoms continues to drive business outcomes for its customers in their service supply chains. This partnership brings best-in-class solutions in field service and parts together to enhance customer satisfaction. The joint solution will help drive first time fix as a key outcome by addressing the last mile parts inventory and availability for field service organizations.”
ServicePower, the acknowledged leader in Optimization Technology, provides an innovative global, mobile workforce management software platform used by field service organizations such as Mitsubishi, Farmers Insurance, AIG Warranty and Pitney Bowes to improve productivity and efficiency, intelligently schedule appointments, SLA and complex jobs, as well as parts. Our platform focuses on solving fundamental field service problems with patented routing optimization, M2M connected services, 3rd party dispatch and warranty claim payments, cutting edge mobile technology, robust business intelligence and asset tracking.
ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit www.servicepower.com