ServicePower Strengthens Leadership Team for Next Phase of Growth

Executive appointments and promotions support

continued innovation, scale, and customer value.

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McLean, VA — April 30, 20265 — ServicePower, a leading provider of AI-powered field service management solutions, today announced a series of executive appointments and promotions designed to support the company’s continued growth, accelerate innovation and strengthen the value it delivers to customers worldwide.

The expanded leadership team reflects ServicePower’s evolution as a broader field service technology provider spanning advanced scheduling, contracted workforce management, contractor compliance and computer vision quality control.

The appointments follow a transformative period for ServicePower. The company achieved double-digit revenue growth in 2025, secured new enterprise customers and expanded deployments with existing customers. ServicePower also broadened its capabilities through the acquisitions of Inveniam and PlusOne Solutions, adding Vision AI-powered quality control and comprehensive contractor compliance to its field service management portfolio.

“ServicePower has built tremendous momentum by listening to our customers, investing in innovation and bringing together capabilities that address some of the most important challenges in field service,” said Frank Gelbart, chief executive officer of ServicePower. “As we enter our next stage of growth, we are strengthening our leadership across every area of the business. This team combines deep ServicePower experience with new perspectives and specialized expertise in customer success, product, AI, compliance and enterprise growth.”

The leadership appointments and promotions include:

Brad Hawkins, Chief Customer Officer

Hawkins has moved into the newly established role of Chief Customer Officer after more than 30 years with ServicePower. His extensive field service expertise and long-standing relationships with ServicePower customers will help ensure that customer priorities continue to shape the company’s strategy and execution. In his new role, Hawkins will provide executive-level focus on the complete customer experience and the value customers realize from ServicePower’s solutions.

Reza Hemmati, Chief Product Officer

Hemmati will lead the company’s product strategy and roadmap, bringing together ServicePower’s core field service capabilities with its expanding AI, Vision AI and contractor compliance solutions. Hemmati will work closely with customers and teams across the company to prioritize innovation that addresses complex, real-world service challenges.

Craig Reilly, Executive Vice President of Global Customer Success

Reilly previously led PlusOne Solutions as CEO and president before its acquisition by ServicePower. His extensive experience helping enterprises manage contractor compliance, risk and workforce readiness will support ServicePower’s efforts to deliver greater value throughout the customer lifecycle.

Ahmed Ghorbal, Senior Vice President of AI

Ghorbal, the founder of Inveniam, will lead the advancement of ServicePower’s AI strategy, including its Vision AI capabilities for inspecting completed field work, identifying quality issues and providing field workers with actionable feedback. His appointment reinforces ServicePower’s commitment to applying AI to practical, high-value field service use cases.

Jay Janger, Senior Vice President of Global Sales

Janger will lead ServicePower’s global sales organization as the company expands its presence across established field service markets and pursues new opportunities created by its growing AI, Vision AI and contractor compliance capabilities.

Renny Fidlon, Vice President of Marketing

Fidlon will lead the company’s global marketing strategy, strengthening ServicePower’s market presence and communicating the value of its expanding portfolio to customers, prospects, partners and the broader field service industry.

Kyle Harsanyi, Senior Vice President of Finance and Administration

Harsanyi will help ServicePower maintain the financial discipline, operational infrastructure and organizational scalability required to support continued growth.

Mark Sammons, Senior Vice President of Global Support and Services

Sammons will lead the teams responsible for helping customers deploy, support and optimize their ServicePower solutions, with an emphasis on consistent service delivery and long-term customer value across the company’s global customer base.

Together, the appointments create an expanded leadership structure focused on three central priorities: helping customers achieve greater value from ServicePower, accelerating the development of differentiated technology and building a scalable organization capable of supporting continued global growth.

“Our growth has significantly expanded both what ServicePower can deliver and the markets we can serve,” Gelbart added. “The experience represented across this leadership team gives us the foundation to integrate our capabilities, deepen our customer relationships and continue setting a higher standard for field service execution.”

ServicePower enters its next phase with an integrated portfolio designed to help enterprise organizations and the servicers they rely on manage the complete service lifecycle with greater precision and control. Its solutions help companies optimize employed workforces, dispatch and manage contractors, maintain contractor compliance, pay service providers and use Vision AI to verify the quality of completed work. Building toward its vision for an AI-powered On-Demand Home Services Cloud, ServicePower is also bringing together workforce, service, asset and diagnostic intelligence to help servicers complete work more efficiently and deliver better service outcomes.

For more information, visit www.servicepower.com.

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About ServicePower

ServicePower is a global leader in AI-powered field service management software, helping enterprise organizations drive operational and cost-saving efficiencies. With end-to-end optimization of workforce productivity, its solutions deliver real-time scheduling, intelligent automated contractor dispatch, and enhanced customer, contractor, and employee experiences. Trusted by Fortune 500 companies, including GE Appliances, LG, Electrolux, Hisense, and AIG, ServicePower is the only cloud-based platform that seamlessly manages both employed and contracted workforces to drive improved first-time fix rates, reduced drive times, higher CSAT, and fast ROI. With integration across CRM, ERP, and IoT systems, ServicePower is a scalable, intelligent field service solution that transforms field operations and elevates the end customer journey. The company is headquartered in McLean, Virginia, and operates across the US and EMEA. For more information, visit servicepower.com.

Media Contacts

ServicePower
Renny Fidlon
Vice President of Marketing
r.fidlon@servicepower.com