Analyst Firm Honors Tech Provider for Customer Value Leadership
McLean, VA, December 05, 2018, ServicePower, Inc. – ServicePower, a leading field service management software company focused on providing an exceptional customer experience, today announced it has been selected by Frost & Sullivan, a prominent technology research and growth partnership firm, as this year’s winner of the Customer Value Leadership award in the Mobile Field- Service Management industry.
According to Frost & Sullivan’s November 2018 report, “ServicePower judges the success of its Field Service Management line according to how it enables and enhances the ‘customer journey’ in field service.”
Optimizing Customer Value through Mobility
One way the company optimizes customer value is to weave mobility and its anywhere-anytime presence throughout the ServicePower offerings. Jeanine Sterling, Frost & Sullivan Industry Director, Mobile and Wireless, reported that “Not only is ServicePower a leader in mobility, the company is also at the forefront of managing and enabling best-in-class contractor management for today’s field service business.”
ServicePower leverages mobile access throughout its Field Service Management suite, allowing field techs, contract employees, and end-customers to connect in real-time and exchange information and guidance.
“With the advent of IoT and the connected home, field service organizations are more demanding than ever and expect every interaction with the consumer to be flawless, every time,” said ServicePower CEO, Frank Gelbart. “We are honored to receive the Customer Value Leadership award from Frost & Sullivan and hope that we continue to impress our customers and partners with our innovative technology and services.”
Best Practices Award Analysis
To support its evaluation of best practices across multiple business performance categories, Frost & Sullivan employs a customized Decision Support Scorecard that allows their research and consulting teams to objectively analyze performance according to their 360-degree benchmarking criteria.
ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, ADT, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted technicians. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages more than 50 years of experience in partnering with Global 1000 companies, emerging businesses, and the investment community from 45 offices on six continents. To join our Growth Partnership, please visit www.frost.com
Disclosures: Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to ServicePower and its’ products, are intended to identify such forward-looking statements. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their
© 2018 ServicePower, Inc. All rights reserved.