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Leading Field Service Management Company Grows Insurance Customer Base and Partners with Top Core Insurance Platforms to Improve Customer Loyalty and Adjuster Efficiency
McLean, VA, Aug. 18, 2020 – ServicePower, a leading field service management software company focused on transforming service experiences, today announced significant growth in the insurance industry through new customers and leading core platform partnerships.
This year, ServicePower has realized significant traction across the industry with its suite of solutions that enable insurance organizations to improve field service management experiences. The insurance market is ServicePower’s second largest vertical by revenue and has global customers across three segments of insurance including:
“As the leading field service platform for in-home service, we are experiencing unprecedented growth as COVID-19 has forced people to work from home increasing the use of appliances and devices,” said Frank Gelbart, chief executive officer, ServicePower. “We are thrilled to work with leading insurers and core insurance platform companies as they implement our field service solutions to keep their homes operational. Insurers are accelerating the digital transformation of business operations to improve consumer experiences, accelerate time to market and increase operational efficiencies. With ServicePower, insurers are realizing significant increases in net promoter scores and customer satisfaction ratings.”
ServicePower was recently named a Visionary in Gartner’s Magic Quadrant for Field Service Management where “reference customers gave ServicePower the highest scores of any vendor in this MQ for the time to achieve an ROI.” The company’s insurance solutions deliver reduced turnaround time and improved customer experience from first notice of loss to completion, improved efficiency and transparency of claims processing and settlement, increase utilization and productivity of adjusters through automation, and reduced risk by improving visibility of job status and location of adjusters.
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About ServicePower:
ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe.
Media Contact
ServicePower
Heather Mills
Director, Corporate Marketing
h.mills@servicepower.com
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