ServicePower Technologies Plc (AIM: SVR), a market leader in workforce management software, is delighted to announce a North American service contract and extended warranty provider has successfully launched ServiceOperations, ServiceStats, all part of our ServicePower Unity platform, and ServicePower’s outsourced service network management service, ServiceOutsouring, to assist in fulfilling labour requirements as it continues to improve its national repair and installation network.
As an underwriter of service contracts for large national retail and manufacturing organizations, the client will manage several hundred thousand jobs annually on the ServicePower mobile workforce platform, further cementing ServicePower’s leading position with third party administrators and insurers in the North American market.
ServiceOperations will enable the client to continuously improve its service operations, dynamically dispatching contractors, process warranty claims, and analyze performance to achieve the highest levels of customer satisfaction.
ServiceOperations, launched in 2004 as the industry’s first SaaS dispatch and warranty management platform, has been widely adopted by third party contractors and receives millions of jobs each year through the aggregation platform from ServicePower’s client ecosystem. Integrated into Service Power’s schedule and route optimization product in 2008, it was the first to market platform for use by clients and contractors alike, for seamless routing of work between internal and third-party workforces, to improve efficiency and operations throughout the entire supply chain. It is also integrated with NEXUS FS, ServicePower’s cross platform mobile dispatch application, created for independent service contractors and enterprise clients alike, to drive operational improvement, status updates, and cost reductions.
With the deployment of ServiceOperations, the client gains improved visibility of each job and real time operational intelligence, enabling overall streamlining and improvement of service operations. This increase in efficiency allows the client to meet corporate KPIs and provide collaborative scorecards to its contractors to benchmark themselves within the industry.
ServicePower was selected by the client after reviewing many different field service management software companies in its search for a solution. The client was delighted with ServicePower’s ServiceOperations technology, enabling it to improve overall service levels while reducing costs. The experience and professional, efficient implementation support ServicePower provided resulted in an on time, on budget launch.
Marne Martin, CEO, ServicePower said “ServicePower prides itself on field service expertise, as well as a professional services team. We deliver on time, on budget and provide critical best practice recommendations during deployment. Our team is much more than a group of software experts. We are mobile workforce management experts and lend that expertise to our clients to ensure that ROI is achieved through every product launch.
ServicePower was first to market with a mobile workforce platform which continues to provide all members of the field service value chain with real benefits, such as optimized scheduling, enterprise level mobility, intelligence dispatch and warranty management.”
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ServicePower, the acknowledged leader in Optimization Technology, provides an innovative global, mobile workforce management software platform used by field service organizations to improve productivity and efficiency, intelligently schedule appointments, SLA and complex jobs, as well as parts. Our platform focuses on solving fundamental field service problems with patented routing optimization, M2M connected services, 3rd party dispatch and warranty claim payments, cutting edge mobile technology, robust business intelligence and asset tracking.
ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit http://www.servicepower.com/