The insurers teams of automotive, property and fire inspectors will use ServicePower’s optimized scheduling route optimization, mobile dispatch and operational intelligence solutions to ensure they arrive at the right place with the right information to deliver the best services to customer at the lowest cost.
ServiceScheduling will optimally deploy the insurers staff based on key criteria such as employee skills, the job in hand, locations and service level agreements. This will reduce complex administration and make sure that jobs are dealt with in the most efficient manner possible.
Additionally, the client will also deploy ServiceMobility, ServicePower’s cutting edge HTML5 hybrid cross-platform mobile application. Of particular importance to the insurance sector is its payment and pricing features, customer estimates, new Flex Forms and robust rules logic which will enable the client to configure data capture fields and forms on an appointment-by-appointment basis, supporting the multitude of inspection types its field resources deliver today.
ServiceMobility also supports workforce and asset tracking, ensuring that field based inspectors and adjusters can be monitored and located when deployed after catastrophic events, like tornadoes, fires and hurricanes.
ServiceStats will ensure the highest levels of policy holder satisfaction by providing operational intelligence to the insurer, enabling it to gather data from the field and office based teams to support forecasting, modeling, and real time adjustments to its business.
Marne Martin, CEO, ServicePower, stated “ServicePower is pleased to announce this latest contract. It further demonstrates our leadership within the insurance sector, as well as our ability to support the competitive and changing environment our insurance clients face.
“Our mobile workforce management software supports field based activities even in the aftermath of catastrophic events, while improving productivity and ensuring the safety of their employees and contractors, this is key to insurers.
“Enhancements to ServiceMobility further support field inspectors and adjusters by ensuring the collection of the correct information, providing the proper forms and supporting the seamless ‘handshake’ between mobile devices needed as field conditions change.”
For the future ServicePower’s mobile workforce management software platform supports IOT/M2M and wearables, both of which the insurance industry is adopting at increasingly higher rates.
For further information, please contact:
Marketing in a Box
Tel: +44 (0)796 101 7007
ServicePower, the acknowledged leader in Optimization Technology, provides an innovative global, mobile workforce management software platform used by field service organizations such as Mitsubishi, Farmers Insurance, AIG Warranty and Pitney Bowes to improve productivity and efficiency, intelligently schedule appointments, SLA and complex jobs, as well as parts. Our platform focuses on solving fundamental field service problems with patented routing optimization, M2M connected services, 3rd party dispatch and warranty claim payments, cutting edge mobile technology, robust business intelligence and asset tracking.
ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit www.servicepower.com