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Work Order Management KPIs and Metrics to Track

8 min read

Work Order Management KPIs and Metrics to Track

Work order management only runs as well as the metrics behind it. When organizations consistently track the right KPIs, they gain the visibility needed to prioritize work, allocate resources with precision, and keep every job on schedule. Strong...

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ServicePower Closes Transformative Year with AI-Driven Growth and Market Expansion

2 min read

ServicePower Closes Transformative Year with AI-Driven Growth and Market Expansion

Double-digit growth, 50% team expansion, and accelerated innovation define 2025 momentum.

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ServicePower and Marcone Appliance Parts Announce Strategic Partnership to Streamline Field Service Management Solutions

2 min read

ServicePower and Marcone Appliance Parts Announce Strategic Partnership to Streamline Field Service Management Solutions

McLean, VA — December 11, 2025 — ServicePower, a leading provider of field service management software, announced today that it has partnered with...

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How 2025’s Field Service Management Trends Played Out

3 min read

How 2025’s Field Service Management Trends Played Out

As the year draws to a close, we revisit the field service trends we forecast for 2025 today— focusing on those we believed would matter most to...

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Guide to Managing Field Service Contractors: From Dispatch to Reimbursement

8 min read

The Complete Guide to Managing Field Service Contractors: From Dispatch to Reimbursement

Your appliance repair contractor just completed a warranty service call. They diagnosed the issue, ordered the replacement compressor, and restored...

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How to Achieve Service Excellence with Customer Self-Service

3 min read

How to Achieve Service Excellence with Customer Self-Service

In the field service industry, most companies aim to delight their customers by providing service excellence. While this may sound simple enough,...

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ServicePower Successfully Completes SOC 2 Audit for Fifth Consecutive Year

1 min read

ServicePower Successfully Completes SOC 2 Audit for Fifth Consecutive Year

Achievement confirms continued commitment to security, protection of customer data.

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Self-Service Customer Portal ServicePower

4 min read

Self-Service Customer Portal: What It Is and Why You Need One

In the field service industry, the customer should always be number one. By providing personalized digital experiences, access to real-time...

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First Time Right at Scale: How Quality Control Becomes a Growth Engine

4 min read

First Time Right at Scale: How Quality Control Becomes a Growth Engine

For years, service organizations have aspired to deliver high-quality work with as few truck rolls as possible, often referred to as First Time Right...

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Ask ServicePower Experts: Craig Reilly

2 min read

Ask ServicePower Experts: Craig Reilly

Ask the ServicePower Experts: Craig Reilly, Executive Vice President of Contractor Compliance We continue our Q&A series with ServicePower's senior...

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3 Reasons ServicePower Stands Out in the IDC MarketScape

1 min read

3 Reasons ServicePower Stands Out in the IDC MarketScape

Recognition is powerful — but impact matters more.

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Leading UK-Based Renewable Energy Company Selects ServicePower's Vision AI for Smart Meter Rollout

2 min read

Leading UK-Based Renewable Energy Company Selects ServicePower's Vision AI for Smart Meter Rollout

Computer Vision Solution to Enhance Safety and Reduce Risk for Smart Meter Installations

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Risky Business: Mitigating Contractor Compliance and Liability Risks at Scale

3 min read

Risky Business: Mitigating Contractor Compliance and Liability Risks at Scale

For organizations that rely on contractors, risk isn’t an exception -- it’s built into the model. What turns manageable risk into costly exposure are...

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