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CEO Marne Martin on ServicePower 2013 Results

Growing up, there were three tenets: start the day with a smile, success comes to those who work the hardest, and find beauty in everything around you. This has carried me through my life, both personally and professionally, and is good advice to remember in top leadership positions at all companies, especially public ones.

This month, I had the pleasure of meeting with many of our current shareholder again as well as others that I hope will invest in the company as we continue our journey.

I have always enjoyed roadshow and shareholder meetings as they provide the opportunity to make your pitch and try to win the hearts and minds of people who make financial choices and review management teams each and every day. It is my goal with our team to show both the investors and the general public what we had done in this last year and where we are headed. I think we are achieving that step by step.

 We did, of course, exchange some smiles coming off a year in which we had revenue growth in each segment of the business, with turnover increasing by more than 25%, gross profit by almost 50% and a return to profits in the bottom line. Importantly, the company grew in every segment of revenue. Investors, though, seek value, facts and a drive to execute that will maintain attractive growth and ideally profits that power their price to earnings ratio.

I, in turn, look to our shareholders as a de facto advisory board. I find "beauty" in these interactions as our shareholders test us as a management team to look at what we are doing in new and different ways. They are also great sounding boards at an additional level to the Board that help us to benchmark ourselves, test whether our strategy make sense, are we executing against expectations, etc. As we also begin to introduce our plans around the commercialization of key technology trends like the nexus of forces (more on that next week) and M2M, their feedback will remain important.

Being held accountable has to be the culture in any business. It has to be the mantra in how we perform as employees, management teams, and as a company. At ServicePower, we strive to not only achieve a consistent performance, but a wow factor as well, one that comes from demonstrating that our organization looks to achieve more than just profits but social sustainability and accountability, as well a keen understanding of the future of service. We want to empower both customers and shareholders far into the future, with a vision and execution that gives businesses the ability to come into their own, gain market share, and transform their own industries. Technology trends utilizing the nexus of forces and M2M will be a big part of that.

As we dive into 2014, our tighter focus on financials, strengthened roadmap, developing partner ecosystem, and growing staff will help us to attain this vision. The momentum we are generating, with the efforts of our wider ServicePower ecosystem, is gaining ground month by month and shareholders are recognizing it. However, the hard work never ends and success really does only come from week in and week out execution to make things happen. That is a factor of our daily life as a public growing company. It is also a path that we can embrace with a smile. We will continue to find beauty in a good meeting, a happy customer, a partner that sees value in working with us, employees that enjoy their work, and ultimately shareholders that make money.

If you have some time, review ServicePower’s final results HERE. For more information about ServicePower, please email us at As a customer, or a shareholder, we would love to have you on this journey with us, as we provide service organizations with the most innovative and effective field service management solutions on the market.

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