ServicePower Expands Global Reach With Canada Deal
Specialty insurance provider expands previous contract and launches field service management platform to manage third-party contractor network in Canada
Reston, VA—April 10, 2013 – ServicePower Technologies announced today that a specialty insurance provider will use the company’s cloud-based software to manage its third-party contractor network inCanada.
Since 2009, the American arm of the provider has used ServiceOperations in the United Statesto dispatch work to third-party service providers and manage warranty claim payment. ServiceOperations also allows the provider and its clients to view ranked contractors’ schedules, confirm job acceptance and view job status updates.
The deal with theCanadadivision demonstrates ServicePower’s growing international reach.
“Expanding our footprint into the Canadian market proves our dedication to becoming the global leader in field service management solutions,” said ServicePower CEO Mark Duffin. “Over the past two years, we’ve helped our ServiceOperations clients more efficiently manage mobile third party workforces in the United States, the UK and Europe, and we’re excited to do more of the same in Canada.”
In addition to ServiceOperations, theCanadagroup will also use ServiceStats for workforce analytics and reporting. Categories that can be monitored include employee utilization, job completion rates, job details, GPS reporting and customer satisfaction.
ServicePower Technologies Plc is the only company that can provide a complete, global field management platform that controls all elements of the service lifecycle from offering an appointment, assigning resource and dispatching work through to tracking resources, processing claims and providing business intelligence and analytical reports. With advanced intelligence-based scheduling, dispatch and open market auction software, as well as access to a global network of 86,000 repair and installation technicians, we enable companies to control and schedule work using a mixed resource pool of employees and independent contractors. ServicePower provides solutions that cross all industries. Current customers include Assurant Solutions, Mitsubishi, Farmers Insurance, and Pitney Bowes.
ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L.
For more information please visit www.servicepower.com
Walker Sands Communications