Resource Library

Learn more about field service management and the ServicePower advantage

Gartner Research: The Six Categories of Field Service Management TEST
Analyst Papers

Gartner Research: The Six Categories of Field Service Management TEST

This Gartner research focuses on the six categories of FSM App Functionality (and why you need them)
854456000
ServicePower Named Leader in Field Service Management
Analyst Papers

ServicePower Named Leader in Field Service Management

This Frost & Sullivan paper focuses on why ServicePower won this award
863013000
Critical Capabilities for Field Service Management
Analyst Papers

Critical Capabilities for Field Service Management

This Gartner research focuses on critical capabilities in FSM technology
937609000
RL - 5 Technologies for Mastering Customer Experience
White Papers & eBooks

RL - 5 Technologies for Mastering Customer Experience

Field service companies learn how to track all 5 stages of the customer journey.
3183009000
Tracking All 5 Stages of the Customer Experience
White Papers & eBooks

Tracking All 5 Stages of the Customer Experience

This eBook focuses on how to track all 5 stages of the field-service customer journey.
3189480000
ESI Increases Efficiencies in Warranty and Claims Management
Case Studies

ESI Increases Efficiencies in Warranty and Claims Management

Learn how ESI is using ServicePower to Increase Efficiencies in Warranty Claims Management
6200296000
Simplifying the 4 Complexities of Contractor Management
White Papers & eBooks

Simplifying the 4 Complexities of Contractor Management

Learn how to simplify the 4 complexities of contractor mgmt with this free eBook that focuses on get...
7009846000
Benefits of Field Service Management Software
Infographics

Benefits of Field Service Management Software

Discover the benefits of FSM Software
7064296000
5 Key Elements Your Security Service Management Solution Must Have
Analyst Papers

5 Key Elements Your Security Service Management Solution Must Have

Discover the 5 key elements your security services management solution must have to improve your bot...
8740350000
The Power of Connected Service
White Papers & eBooks

The Power of Connected Service

Discover the power of connected field service management with ServicePower.
9253451000
Receive Your Free (SFG Analyst's Take) White Paper
Analyst Papers

Receive Your Free (SFG Analyst's Take) White Paper

InsurTechs - 6 Key Things to Improve Claims Processing Times
9748606000
ServicePower's Case Study on AIG 2018
Case Studies

ServicePower's Case Study on AIG 2018

Case study on AIG's experience utilizing ServicePower's Field-Service technology
10012276000
Staying Connected, Meeting the Needs of Your Customer
White Papers & eBooks

Staying Connected, Meeting the Needs of Your Customer

Discover how you can connect your field service organization
13529896000
Deliver Faster, Smarter Service with IoT
White Papers & eBooks

Deliver Faster, Smarter Service with IoT

Learn how the Field Service industry is using IoT to solve problems and improve efficiencies.
14653096000
Download: Driving Profitable Growth in the Insurance Sector
White Papers & eBooks

Download: Driving Profitable Growth in the Insurance Sector

Learn how ServicePower can help drive profitable growth in the P&C Insurance Sector
26745496000
Download: Mobile Connectivity Adds Value to the Service Relationship
White Papers & eBooks

Download: Mobile Connectivity Adds Value to the Service Relationship

Learn how to mobile technology can connect your techs and customers, yielding a better service exper...
26918296000
Download: Delivering a Better Customer Experience
White Papers & eBooks

Download: Delivering a Better Customer Experience

Learn how to digitally engage with your customers, personalize the service experience, empower your ...
27609496000
ServicePower Webinar Series: The Customer Experience Release
Webinars

ServicePower Webinar Series: The Customer Experience Release

ServicePower Webinar Series: The Customer Experience Release
36425896000
Third Party Administrator: Success with Warranty Claims Management
Case Studies

Third Party Administrator: Success with Warranty Claims Management

Discover how a North American TPA saved $80K/mo with ServicePower!
36699496000
Download: The Art of Appliance Service
White Papers & eBooks

Download: The Art of Appliance Service

Discover the art of applicance service in this informative white paper.
40054696000
Download: Can Unparalleled Patient Care and Efficiency Co-exist?
White Papers & eBooks

Download: Can Unparalleled Patient Care and Efficiency Co-exist?

Discover how patient care and efficiency can co-exist.
40659496000
Contractor and Warranty Claims Management
Webinars

Contractor and Warranty Claims Management

Learn about ServicePower's contractor and warranty claims management solution!
42056296000
Artificial Intelligence: The Smart Evolution
Webinars

Artificial Intelligence: The Smart Evolution

Learn how artificial intelligence can provider smarter solitions, actionable insights and better out...
42056296000
Frost and Sullivan: Five Hot Trends in Mobilized Field Service Management
Analyst Papers

Frost and Sullivan: Five Hot Trends in Mobilized Field Service Management

Learn about the Five Hot Trends in Mobilized Field Service Management from Frost and Sullivan Analys...
42142696000
Montetize Emerging Technology: 5 Ways to Increase your Revenue with Emerging Technology in the Field Service Industry
Infographics

Montetize Emerging Technology: 5 Ways to Increase your Revenue with Emerging Technology in the Field Service Industry

Learn how you can monetize on emerging technology
43265896000
Free Whitepaper - Optimizing Technology Enablement: How it Benefits Customer Lifetime Value
White Papers & eBooks

Free Whitepaper - Optimizing Technology Enablement: How it Benefits Customer Lifetime Value

Discover how you can monetize on emerging technology in the field service industry.
43337896000
5 Ways IoT Drives Value for You and  Your Customers!
Infographics

5 Ways IoT Drives Value for You and Your Customers!

Discover how IoT drives value for you and your customer
44907496000
Download: The Customer Experience Revolution in IOT: From Data to Action
White Papers & eBooks

Download: The Customer Experience Revolution in IOT: From Data to Action

Discover how to take your company from data to action in our latest whitepaper The Customer Experien...
45152296000
Download: Transformational Field Service Management: What to Consider when Choosing a Solution
Analyst Papers

Download: Transformational Field Service Management: What to Consider when Choosing a Solution

Explore points to consider when selecting a Field Service Management Solution.
47398696000
Download: Transformational Field Service Management: Which Solution is the Best Option?
Analyst Papers

Download: Transformational Field Service Management: Which Solution is the Best Option?

How can you be sure you are selecting the right software with adequate functionality to serve your n...
49213096000
Request a Copy of Our Webinar: 3 Pillars of Customer Experience
Webinars

Request a Copy of Our Webinar: 3 Pillars of Customer Experience

Did you miss our webinar with Field Technologies? Access the recording of the webinar now.
50595496000
ServicePower Webinar Series: TSC on Field Service Performance- The Customer Perception
Webinars

ServicePower Webinar Series: TSC on Field Service Performance- The Customer Perception

Webinar: The Service Council on customer's perception of field service
51819496000
Free Download: Route your Company Into Success
White Papers & eBooks

Free Download: Route your Company Into Success

Learn about schedule and route optimization
57158296000
Receive Your Free Download!
Research Papers

Receive Your Free Download!

Aberdeen: learn how to incent sales to drive service dollars
61651096000
ServicePower Unity Product Demonstration October 2016
Webinars

ServicePower Unity Product Demonstration October 2016

ServicePower: end to end SaaS hybrid mobile workforce management software
61669096000
Customer Avengers: The Superhero’s Guide to Fine Tuning Dispatch Operations to Improve the Customer Experience
White Papers & eBooks

Customer Avengers: The Superhero’s Guide to Fine Tuning Dispatch Operations to Improve the Customer Experience

Be a Superhero! Learn how to excel in service delivery
63292696000
Free Edition of Field Technologies Magazine - Field Mobility in 2017
News Articles

Free Edition of Field Technologies Magazine - Field Mobility in 2017

From Field Technologies: Field Mobility
63897496000
Free Whitepaper - Picking the Right Mobile Workforce Management Technology Isn’t a Game!
White Papers & eBooks

Free Whitepaper - Picking the Right Mobile Workforce Management Technology Isn’t a Game!

Picking field service or mobile workforce management software isn't a game of roulette. Find out how...
65193496000
Free Whitepaper - Situation Aware Task Routing: Dynamic Dispatching
Analyst Papers

Free Whitepaper - Situation Aware Task Routing: Dynamic Dispatching

Learn why it's important to use dynamic logic and ranking when providing service through a hybrid or...
67529896000
Top KPIs Best Practice FSO Track of Warranty Management
Infographics

Top KPIs Best Practice FSO Track of Warranty Management

Learn about the top KPIs field service organizations need to monitor
68321896000
Field Service & Warranty Management
Infographics

Field Service & Warranty Management

Learn why warranty management is so important to field service organizations
70049896000
Free Aberdeen Report - Field Service 2016: Strengthen the team and bond with your customers
Research Papers

Free Aberdeen Report - Field Service 2016: Strengthen the team and bond with your customers

Aberdeen: Find out how to strenghten the relationship with your customers
71590696000
Free Field Technologies Special Report! Preparing Your Business For The IoT Era
News Articles

Free Field Technologies Special Report! Preparing Your Business For The IoT Era

From Field Technologies: Preparing for IoT
72195496000
ServicePower Webinar Series:  Aberdeen on Enterprise Mobility
Webinars

ServicePower Webinar Series: Aberdeen on Enterprise Mobility

Webinar: Aberden on enterprise mobility
72209896000
ServicePower Webinar Series: Mobile Workforce from the Aberdeen Group
Webinars

ServicePower Webinar Series: Mobile Workforce from the Aberdeen Group

Webinar: Aberdeen on mobile workforce solutions
72209896000
ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2016
News Articles

ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2016

ServicePower named Top 20 Utilties Provider. Find out why!
72973096000
Free White Paper! Laser Focus: Understand and Constantly Monitor Operational and Organizational Metrics when Managing a 3rd Party Service Network
Analyst Papers

Free White Paper! Laser Focus: Understand and Constantly Monitor Operational and Organizational Metrics when Managing a 3rd Party Service Network

Learn what metrics you must watch in a hybrid or contracted service provider service delivery model
74009896000
Free White Paper! The “New” Field Service Technician: Cool Calm and Connected
Analyst Papers

Free White Paper! The “New” Field Service Technician: Cool Calm and Connected

Strategies for Growth: learn how field techs connect with customers through technology.
75219496000
Free Edition of CIO Review - Mobile Workforce Management Made Simple
News Articles

Free Edition of CIO Review - Mobile Workforce Management Made Simple

From CIO Review: Mobile workforce management made simple
78848296000
Free Whitepaper - Run with the Big Dogs: Next Level Workforce Management
White Papers & eBooks

Free Whitepaper - Run with the Big Dogs: Next Level Workforce Management

Optimization isn't just for large enterprises. Learn how on demand optimization benefits any sized b...
79539496000
Top 5 Benefits of MWFM
Infographics

Top 5 Benefits of MWFM

Learn what the top 5 benefits of mobile workforce management software
80158696000
ROI Case Study
Case Studies

ROI Case Study

Communications and Mailing Equipment Provider Case Study: schedule and route optimization
80158696000
Free White Paper: It’s Not Just All About Field Service Management; You Also Need to Build Warranty Management into the Mix
Analyst Papers

Free White Paper: It’s Not Just All About Field Service Management; You Also Need to Build Warranty Management into the Mix

Warranty management is a critical component of service delivery. Learn how to best manage warranty a...
81353896000
Free Special Report - 5 Critical KPIs for Field Service Success
News Articles

Free Special Report - 5 Critical KPIs for Field Service Success

From Field Technologies: 5 critical KPIs for field service operators to mind
85501096000
Free Whitepaper - David and Goliath: Redefining Field Service with Quantum Annealing
White Papers & eBooks

Free Whitepaper - David and Goliath: Redefining Field Service with Quantum Annealing

The newest optimization algorith in decades, Quantum Annealing, provides 50% more productive schedul...
86883496000
Free Whitepaper: Maximization & Optimization: The Service Ecosystem Imperative
White Papers & eBooks

Free Whitepaper: Maximization & Optimization: The Service Ecosystem Imperative

"Learn about the field service ecosystem and what you need to succeeD
88521496000
Free Whitepaper - Finding Your Competitive Advantage in the Field Service Industry: Schedule Optimization
White Papers & eBooks

Free Whitepaper - Finding Your Competitive Advantage in the Field Service Industry: Schedule Optimization

Use schedule and route optimization to beat the competition
90595096000
ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2015
News Articles

ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2015

ServicePower named Top 20 Utilties Provider. Find out why!
91459096000
Field Mobility 2016: Learn How Your Peers are Leveraging Today's Technologies
News Articles

Field Mobility 2016: Learn How Your Peers are Leveraging Today's Technologies

From Field Technologies: Learn how the industry is using mobile technology
95692696000
Free Whitepaper - Top Five Reasons Your Customers Hate Field Service
White Papers & eBooks

Free Whitepaper - Top Five Reasons Your Customers Hate Field Service

Don't make your customers hate you! Learn the top five field service faux pas and how to avoid them
95951896000
ServicePower named to Top 20 Enterprise Mobility Providers
News Articles

ServicePower named to Top 20 Enterprise Mobility Providers

ServicePower named Top 20 Mobile Provider. Find out why!
97766296000
ServicePower named to Top 20 Oil and Gas Tech Providers
News Articles

ServicePower named to Top 20 Oil and Gas Tech Providers

ServicePower named Top 20 Oil and Gas Provider. Find out why!
97766296000
Aberdeen - Printing in 3D
Research Papers

Aberdeen - Printing in 3D

Aberdeen: learn how 3D printing can impact field service
99325096000
Service Culture in 2015: Creating an Environment of the Customer
Research Papers

Service Culture in 2015: Creating an Environment of the Customer

Aberdeen: learn how best in class organization incorporate the customer at all levels
107446696000
Service Revenue Leakage
Research Papers

Service Revenue Leakage

Financial waste is senseless. Download Aberdeen's latest checklist to share with your team Avoid Ser...
107878696000
Social Field Service: Collaboration on the Fly
Research Papers

Social Field Service: Collaboration on the Fly

From Aberdeen: find out why best in class field service providers support social collaboration in th...
108397096000
Transform Techs from Workers to Service Heroes
Research Papers

Transform Techs from Workers to Service Heroes

Aberdeen: learn how to transform techs to heroes!
109779496000
Free White Paper: Measuring KPIS in a Field Service Operation
White Papers & eBooks

Free White Paper: Measuring KPIS in a Field Service Operation

Learn which KPIs to measure in field service delivery
109779496000
Free White Paper: Mixed Labor Resource Model
White Papers & eBooks

Free White Paper: Mixed Labor Resource Model

A hybird workforce: learn why you should use this model and how to use FSM to manage it
111421096000
Free Whitepaper - The Evolution: Creating a Customer-Centric Operation
White Papers & eBooks

Free Whitepaper - The Evolution: Creating a Customer-Centric Operation

Learn what it takes to evolve to a field service operations which focuses on the customer, and how A...
112198696000
The Future of Field Service
Infographics

The Future of Field Service

Learn about the future of field service
112213096000
Request a Copy of Our Webinar: Third Party Contractor Management Featuring AIG Warranty
Webinars

Request a Copy of Our Webinar: Third Party Contractor Management Featuring AIG Warranty

Webinar: learn why to utilize a hybrid workforce, and how to manage them
112717096000
Free Whitepaper: The Seven Deadly Sins of Third Party Network Management
White Papers & eBooks

Free Whitepaper: The Seven Deadly Sins of Third Party Network Management

Don't make these mistakes in managing a hyrbid or contracted service provider network
112889896000
Free White Paper: Service Management 2015 Connect to your Customers
Research Papers

Free White Paper: Service Management 2015 Connect to your Customers

Aberdeen: learn how to connect to your customers
113321896000
Free White Paper: Field Service Workforce Management Empower Tech 3.0
Research Papers

Free White Paper: Field Service Workforce Management Empower Tech 3.0

Aberdeen: learn how MWFM software can empower technicians to succeed
113840296000
The ServicePower Webinar Series: 3rd Party Contractor Management- Achieving Line of Sight and Service Excellence with 3rd Parties
Webinars

The ServicePower Webinar Series: 3rd Party Contractor Management- Achieving Line of Sight and Service Excellence with 3rd Parties

Hybrid workforce: Learn how and why to mix contractors into your labor model
113840296000
Best Practice KPIs Used For Field Services
Infographics

Best Practice KPIs Used For Field Services

Learn what the best KPIs for field service are
114027496000
Request a Copy of Our Webinar: Field Service Management - Grasping The Changing Technology Landscape
Webinars

Request a Copy of Our Webinar: Field Service Management - Grasping The Changing Technology Landscape

Watch our webinar and learn about emerging technologies
114185896000
Evolution of Smart Service: Connected to the Future of Resolution
Research Papers

Evolution of Smart Service: Connected to the Future of Resolution

Aberdeen: find out how how leaders use IoT and M2M to improve operations
115136296000
BrandsMart USA Doubled the Number of Completed Jobs per Tech!
News Articles

BrandsMart USA Doubled the Number of Completed Jobs per Tech!

From Field Technologies: learn how BrandsMart used mobile workforce management software to improve o...
115309096000
Free Field Technologies Download: The Field Service Software Selection Survival Guide
News Articles

Free Field Technologies Download: The Field Service Software Selection Survival Guide

From Field Techncologies: FSM software selection
117123496000
Free Aberdeen Report: Service Performance Management: Smarter Data, Better Decisions
Research Papers

Free Aberdeen Report: Service Performance Management: Smarter Data, Better Decisions

Aberdeen: Measuring performance in field service
118678696000
Webinar: Third Party Contractor Management
Webinars

Webinar: Third Party Contractor Management

Webinar: learn why to utilize a hybrid workforce, and how to manage them
120403096000
Free White Paper: Field Mobility: Understand How Your Peers Are Using Mobile Technology?
News Articles

Free White Paper: Field Mobility: Understand How Your Peers Are Using Mobile Technology?

Learn how the field service ecosystem utilizes mobile solutions
120403096000
Request a Copy of Our Webinar: Transforming Your Field Service From Reactive to Proactive With M2M Technology
Webinars

Request a Copy of Our Webinar: Transforming Your Field Service From Reactive to Proactive With M2M Technology

Watch our webinar and learn about the evolution to proactive service
126278296000
Free White Paper: Schedule Optimization: Things Aren't Equal
White Papers & eBooks

Free White Paper: Schedule Optimization: Things Aren't Equal

Learn why true AI based schedule optimization outperforms manual and rules based scheduling!
128092696000
Free Whitepaper - The Power Playbook: Successful Management of a Remote Workforce
White Papers & eBooks

Free Whitepaper - The Power Playbook: Successful Management of a Remote Workforce

Use our plan to successfully manage a remote, mobile workforce
128524696000
Free White Paper: Service Parts Pricing Optimization: Making More Profit without Losing Service Excellence
Research Papers

Free White Paper: Service Parts Pricing Optimization: Making More Profit without Losing Service Excellence

Learn about parts optimization in this white paper
129129496000
Free White Paper: Find the Green - Sustainability Initiatives in Service
Research Papers

Free White Paper: Find the Green - Sustainability Initiatives in Service

Aberdeen: learn how sustainability initiatives drive service
129907096000
Download a Free Frost & Sullivan Report on the Future of M2M Technology
Analyst Papers

Download a Free Frost & Sullivan Report on the Future of M2M Technology

ServicePower was named a leader in connected technology by Frost and Sullivan. Find out why!
130515496000
Free White Paper: Top Four 'Epic Fails' in Field Service
White Papers & eBooks

Free White Paper: Top Four 'Epic Fails' in Field Service

Learn about the 4 Epic Fails in field service delivery, and how not to make them!
130947496000
Insurance Whitepaper
White Papers & eBooks

Insurance Whitepaper

In this whitepaper, learn how the insurance industry can benefit from hybrid mobile workforce manage...
132070696000
Free Whitepaper: Field Technologies Magazine- How the IoT is Changing Field Service
News Articles

Free Whitepaper: Field Technologies Magazine- How the IoT is Changing Field Service

From Field Techncologies: Find out how IoT is changing and revolutionizing field service delivery
132157096000
Free White Paper: The Right Information Empowers a Results Driven Workforce
White Papers & eBooks

Free White Paper: The Right Information Empowers a Results Driven Workforce

From Aberdeen: find out how to drive results with data
133539496000
Free White Paper: State of Service Management Roadmap to a Profitable 2014
Research Papers

Free White Paper: State of Service Management Roadmap to a Profitable 2014

Aberdeen: find out how and why to measure product and service performance to drive profitability
136217896000
Free Whitepaper: Consuming M2M Data in the Field Service Organization
White Papers & eBooks

Free Whitepaper: Consuming M2M Data in the Field Service Organization

Learn how to use M2M in field service delivery
140624296000
Free Whitepaper: Best Practices FSOs Invest More and Measure More in 2014
Analyst Papers

Free Whitepaper: Best Practices FSOs Invest More and Measure More in 2014

Free Whitepaper: Best Practices FSOs Invest More and Measure More in 2014
140710696000
M2M Technology
Infographics

M2M Technology

Learn about M2M technology in MWFM
141070696000
BrandsMart Case Study
Case Studies

BrandsMart Case Study

BrandsMart Case Study: schedule and route optimization
141157096000
Richer Sounds Case Study
Case Studies

Richer Sounds Case Study

Richer Sounds Case Study: contractor management and dispatching, warranty claims management, outsour...
141243496000
Free Whitepaper - Time Wasted in Field Service Organizations
White Papers & eBooks

Free Whitepaper - Time Wasted in Field Service Organizations

Learn how team memebers waste time in field service delivery, and how to stop the leak!
141315496000
Northern Ireland Electricity Case Study
Case Studies

Northern Ireland Electricity Case Study

Norther Ireland Electric Case Study: schedule and route optimization
141416296000
Mitsubishi Electric Case Study
Case Studies

Mitsubishi Electric Case Study

Mitsubishi Case Study: contractor management and dispatching, warranty claims management
141502696000
The Future of A Connected Filed Technician
Infographics

The Future of A Connected Filed Technician

Learn how to connect technicians for future success
141502696000
Free Whitepaper: Top 5 Ways to Maximize ROI Post FSM Deployment
White Papers & eBooks

Free Whitepaper: Top 5 Ways to Maximize ROI Post FSM Deployment

Your field service software is up and running. Now what? Find out how to evolve and maximize it over...
141574696000
ADT Security Services Case Study
Case Studies

ADT Security Services Case Study

ADT Case Study: schedule and route optimization
142193896000
Download the eBook: Field Mobility in 10 Minutes
White Papers & eBooks

Download the eBook: Field Mobility in 10 Minutes

Enterprise mobility: 10 minutes to expertise
142957096000