Home and Extended Warranty Growth Strategies to Improve Customer Lifetime Value
Consumers today expect more from their home and extended warranty company than ever before. If expectations aren’t met, they’re more than willing to switch companies—even from long-trusted brands. In fact, 32% of consumers say they would switch from a brand they love to a different brand due to a single negative experience.
Our latest eBook discusses five areas home and extended warranty organizations can focus on to improve customer lifetime value, including:
- Improving customer experience
- Implementing innovative technology
- Automating claims processing
- Leveraging third-party networks
- Accessing real-time analytics
