Back to Basics: Why First-Time Fix Rates Deserve a Rekindled Focus
In this guide, we'll take a closer look at First-Time Fix Rates, including:
- The importance of a baseline measurement
- Evolving benchmarks and standards
- Contributing benchmarks and standards
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"Tracking FTFR is a priority for 86% of service organizations and continues to reign supreme as a top priority for service companies trying to stack up against the best in class." - The Service Council