Home Warranty Field Service Management| ServicePower

Know your Net Promoter Score.

According to Gartner, 81% of marketing professionals say the customer experience is now the biggest factor in beating the competition. A low or falling NPS should serve as a wake-up call for home warranty companies wishing to grow market share. Simply throwing money at your sales and marketing efforts won’t undo the revenue damage caused by a poor customer experience.

Leverage third-party network management services for improved customer experiences.

Maintaining capacity and quality of field techs is a significant barrier to meeting customer expectations, gaining a competitive advantage, and growing customer base. Utilizing independent contractors is a necessity, but that requires the time-consuming process of recruiting, credentialing, and onboarding.

ServicePower enables home warranty companies the ability to tap into a network of 7000+ major appliance and consumer electronics independent contractors nationwide. The ServicePower Premier Network ensures your policyholders get the service they need, no matter when or where they need it.

Increase geographic service areas and empower contractors with a single platform for claims submissions

Eliminate costly locator tasks or warranty buyouts

Increase customer satisfaction and improve brand loyalty

Increase contractor loyalty by providing a steady stream of work throughout the year

Achieve new revenue streams through expanded service offerings

90% of customers expect a business to offer a self-service portal.

Customer portals offer home warranty companies a unique opportunity to forge stronger agent ties and deepen policyholder relationships. Implementing ServicePower's Customer Portal has proven to increase NPS Scores by 27%.

Download Your Copy of Six Opportunities for Improving the Lifetime Value of Your Home Warranty Customers

Know your Net Promoter Score.

"With ServicePower's Technology, AIG is now an example of a field service management organization that confidently ensures the customer is always are number one." - Greg Leonberger, VP, Service Operations, AIG.

Results Delivered

27% improvement in Net Promoter Scores

39% increase in customer satisfaction scores

$1.7M savings from operational efficiencies

26% improvement in field technician productivity

If you would like to learn how to optimize productivity, reduce costs, and enhance the customer experience at your home warranty company, contact ServicePower today.