According to Gartner, 81% of marketing professionals say the customer experience is now the biggest factor in beating the competition. A low or falling NPS should serve as a wake-up call for home warranty companies wishing to grow market share. Simply throwing money at your sales and marketing efforts won’t undo the revenue damage caused by a poor customer experience.
Leverage third-party network management services for improved customer experiences.
Maintaining capacity and quality of field techs is a significant barrier to meeting customer expectations, gaining a competitive advantage, and growing customer base. Utilizing independent contractors is a necessity, but that requires the time-consuming process of recruiting, credentialing, and onboarding.
ServicePower enables home warranty companies the ability to tap into a network of 7000+ major appliance and consumer electronics independent contractors nationwide. The ServicePower Premier Network ensures your policyholders get the service they need, no matter when or where they need it.
Increase geographic service areas and empower contractors with a single platform for claims submissions
Eliminate costly locator tasks or warranty buyouts
Increase customer satisfaction and improve brand loyalty
Increase contractor loyalty by providing a steady stream of work throughout the year
Achieve new revenue streams through expanded service offerings