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2026 Field Service Management Trends That Matter

In an industry defined by rising customer expectations and operational complexity, visibility into what’s next is a strategic advantage.

This report highlights the AI and automation trends shaping field service management in 2026, giving leaders the insight they need to plan, adapt, and lead with confidence.

 
What you'll learn:
 

Learn more about the trends we think will dominate the industry in 2026, including:

  • The shift from AI assistants to agent-driven systems that take action, not just provide insights

  • AI-orchestrated scheduling, dispatch, and workforce optimization across employees and contractors

  • Predictive parts intelligence, computer vision for quality control, and IoT-enabled service automation

  • How leading organizations are consolidating toward end-to-end, best-of-breed FSM platforms for greater agility and control

 

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Our partnership with ServicePower is positive for customers because it makes repairs quick and easy to schedule and eliminates the hassle of scheduling service times.
EVP and CIO
AmTrust