Resources Library

Learn more about field service management and the ServicePower advantage

Evolve your Company's Customer Experience
White Papers & eBooks

Evolve your Company's Customer Experience

Don't let the fear of change derail your field service management goals.
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Field Service Excellence Drives Enhanced Customer Experiences and Outcomes
Analyst Papers

Field Service Excellence Drives Enhanced Customer Experiences and Outcomes

Learn valuable industry statistics from industry analyst IDC and explore how field service excellenc...
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2022 Gartner Magic Quadrant Report
Analyst Papers

2022 Gartner Magic Quadrant Report

Download the report to see why ServicePower was named a Visionary for the 6th time
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Workforce Management Software
Industry Guides

Workforce Management Software

Workforce Management Software is a digital tool that manages scheduling and operational processes to...
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Field Service Management Software: What it is & How it Works
Industry Guides

Field Service Management Software: What it is & How it Works

Discover what field service management is, explore how field service management software works, and ...
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The Field Service Management Organization's Guide to IoT Smart Homes
Industry Guides

The Field Service Management Organization's Guide to IoT Smart Homes

Discover how a field service IoT platform can help your FSM organization meet the growing demand for...
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The Art of Major Appliances
White Papers & eBooks

The Art of Major Appliances

Learn how field service management software can connect the dots to create a picture-perfect service...
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Build vs. Buy
White Papers & eBooks

Build vs. Buy

The case for purchasing a field service management platform versus custom build
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Why Field Service Management Technology Needs to be Included in Next Year’s Budget
White Papers & eBooks

Why Field Service Management Technology Needs to be Included in Next Year’s Budget

Budgeting season is here. Field service companies who are proactive and strategic in economic downtu...
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Is your HVAC business feeling the heat? Own Your Brand.  Own The Customer Experience
Infographics

Is your HVAC business feeling the heat? Own Your Brand. Own The Customer Experience

HVAC companies that take control of their brand and own the customer journey will see big dividends ...
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Fighting Inflation with Field Service Management
White Papers & eBooks

Fighting Inflation with Field Service Management

While the global economic landscape changes and inflation surges, it’s critical for field service or...
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Sustainability in the Field Service Industry
White Papers & eBooks

Sustainability in the Field Service Industry

Implementing the right field service management software – as part of a larger digital transformatio...
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Home and Extended Warranty
White Papers & eBooks

Home and Extended Warranty

Home and Extended Warranty Growth Strategies to Improve Customer Lifetime Value
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Accelerating ROI for Third-Party Servicers
White Papers & eBooks

Accelerating ROI for Third-Party Servicers

Learn how global organizations using third-party contractors achieve fast ROI and real-world benefit...
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Frost & Sullivan Report: ServicePower Recognized for Customer Value Leadership
Analyst Papers

Frost & Sullivan Report: ServicePower Recognized for Customer Value Leadership

ServicePower Recognized for Customer Value Leadership North American Field Service Management Indust...
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Creating Exceptional Customer Experiences with Augmented Reality
Webinars

Creating Exceptional Customer Experiences with Augmented Reality

Streem and ServicePower are working together to elevate customer experiences and reduce costs with A...
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Six Ways To Leverage Augmented Reality And Remote Support Tools To Enhance The Consumer Experience, Improve Workforce Efficiencies, and Drive Revenue
White Papers & eBooks

Six Ways To Leverage Augmented Reality And Remote Support Tools To Enhance The Consumer Experience, Improve Workforce Efficiencies, and Drive Revenue

Download our eBook paper to discover six areas where you can leverage AR and remote support tools in...
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Post Pandemic Preparedness Guide: FOUR LESSONS LEARNED FROM COVID-19 THAT ARE HERE TO STAY
White Papers & eBooks

Post Pandemic Preparedness Guide: FOUR LESSONS LEARNED FROM COVID-19 THAT ARE HERE TO STAY

The COVID-19 pandemic brought with it many changes for the field service industry. In our eBook we t...
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Retail Companies: Maintain a Competitive Advantage by Leveraging a Field Service Solution
White Papers & eBooks

Retail Companies: Maintain a Competitive Advantage by Leveraging a Field Service Solution

Foreword-thinking organizations understand that nurturing the customer experience goes beyond the in...
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5 Ways Power & Utility Companies Can Leverage Field Service to Ensure Financial Success
White Papers & eBooks

5 Ways Power & Utility Companies Can Leverage Field Service to Ensure Financial Success

Power & utility providers are under increasing financial pressure due to a growing competition from ...
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Field Service Management Software Delivering ROI Quickly
Infographics

Field Service Management Software Delivering ROI Quickly

Transform your field service experiences with personalized solutions for blended workforces and achi...
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2021 Top Ten Trends
White Papers & eBooks

2021 Top Ten Trends

Download our eBook paper for five plays on how to emerge better and stronger from the pandemic.
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Property & Casualty 360
Webinars

Property & Casualty 360

Join this complimentary webcast for insights to help you effectively battle fraud in the wake of the...
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INSURTECH SOLUTIONS ARE MORE IMPORTANT THAN EVER: How Field Service Management Software Can Help
Infographics

INSURTECH SOLUTIONS ARE MORE IMPORTANT THAN EVER: How Field Service Management Software Can Help

Insurance companies across all sectors are facing greater challenges than ever before
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On-Demand - Why InsurTech is More Important Now than Ever
Webinars

On-Demand - Why InsurTech is More Important Now than Ever

Watch our panel webinar with AIG and HSB, as we discuss strategies, industry trends, and InsurTech s...
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The Future is Now: Why Third-Party Workforces Are No Longer an Option
White Papers & eBooks

The Future is Now: Why Third-Party Workforces Are No Longer an Option

The time is now for organizations to embrace the use of third-party workforces. The right technology...
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Six Opportunities for Improving the Lifetime Value of Your Home Warranty Customers
White Papers & eBooks

Six Opportunities for Improving the Lifetime Value of Your Home Warranty Customers

Download Your Copy of Six Opportunities for Improving the Lifetime Value of Your Home Warranty Custo...
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Enhancing the Property & Casualty Customer Experience through Digital Scheduling
Analyst Papers

Enhancing the Property & Casualty Customer Experience through Digital Scheduling

Policy holders want tech-enabled experiences. Learn more about our innovative scheduling solution to...
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Improving Capacity Management and Customer Experience: A Case Study with Ideal Boilers
Webinars

Improving Capacity Management and Customer Experience: A Case Study with Ideal Boilers

Learn how Ideal Boilers improved capacity management and customer experience with ServicePower
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Richer Sounds Reduces Repair Costs
Case Studies

Richer Sounds Reduces Repair Costs

Richer Sounds reduce repairs costs while maintaining high levels of customer service
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Safeware Utilizes Onboarding and Credentialing
Case Studies

Safeware Utilizes Onboarding and Credentialing

Safeware utilizes ServicePower to streamline operations for better network performance management
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We are moving to an experience economy. Are you ready?
White Papers & eBooks

We are moving to an experience economy. Are you ready?

In this high-speed digital world, organizations across the board, from small to global enterprise, a...
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Electrolux Saves Time and Millions
Case Studies

Electrolux Saves Time and Millions

Discover how Electrolux saves time and money with Scheduling and Claims Management
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BrandSmart Receives Great Results After Eliminating Paper
Case Studies

BrandSmart Receives Great Results After Eliminating Paper

See the results realized after removing paper with ServicePower
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Baxi Increases Customer Satisfaction and Efficiency
Case Studies

Baxi Increases Customer Satisfaction and Efficiency

See how Baxi improves the efficiency of job scheduling and reduces operational costs improving custo...
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ESI Implemented ServicePower’s Full Suite of Managed Services
Case Studies

ESI Implemented ServicePower’s Full Suite of Managed Services

The ServicePower system helps ESI reach their goals efficiently and in a cost-effective manner.
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Castelan Group Outsourced Third-Party Management to ServicePower
Case Studies

Castelan Group Outsourced Third-Party Management to ServicePower

Castelan reduced operational costs and increased first-time-fix-rates with ServicePower
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Amynta Improves Customer Satisfaction By 15%
Case Studies

Amynta Improves Customer Satisfaction By 15%

Amynta utilizes ServicePower to increase claims processing efficiency
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LG Increases NPS Score
Case Studies

LG Increases NPS Score

See how LG increased their NPS Score with ServicePower
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AIG Increases First Time Fix Rates
Case Studies

AIG Increases First Time Fix Rates

See how AIG increase first time fix rates and decreases time on site
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GE sees $40M in Claims Savings YoY
Case Studies

GE sees $40M in Claims Savings YoY

Learn how GE is saving $40M YoY in claims savings with ServicePower
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Running Field Service as a Profit Center
Infographics

Running Field Service as a Profit Center

Nearly three-quarters of today's services organizations are managed as profit centers, with their ow...
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Satisfaction with Current Field Service Management Solution
Infographics

Satisfaction with Current Field Service Management Solution

Less than two-thirds of field service organizations (FSOs) are currently satisfied with their existi...
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Supporting the End-to-End Customer Journey by Providing Seamless Service & Support
White Papers & eBooks

Supporting the End-to-End Customer Journey by Providing Seamless Service & Support

In today's technically savvy world, consumers are increasingly demanding fast fixes and self-service...
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Addressing the aging workforce with a mixed field service model
Infographics

Addressing the aging workforce with a mixed field service model

The workforce landscape is changing. Learn how to embrace it.
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Field Service Management in the Modern Era: Managing Both Employed and Contracted Workforces
White Papers & eBooks

Field Service Management in the Modern Era: Managing Both Employed and Contracted Workforces

The field technician workforce is changing. Discover how to adapt with a mixed-workforce and innovat...
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FSM Deployment Challenges
Infographics

FSM Deployment Challenges

Pressing deployment challenges with any field service technology
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Improvement with FSM Technologies
Infographics

Improvement with FSM Technologies

When using an FSM, organizations see these improvements
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Integration with ServicePower
White Papers & eBooks

Integration with ServicePower

Integrating with ServicePower is easy.
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RL - 5 Technologies for Mastering Customer Experience
White Papers & eBooks

RL - 5 Technologies for Mastering Customer Experience

Field service companies learn how to track all 5 stages of the customer journey.
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Tracking All 5 Stages of the Customer Experience
White Papers & eBooks

Tracking All 5 Stages of the Customer Experience

This eBook focuses on how to track all 5 stages of the field-service customer journey.
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Simplifying the 4 Complexities of Contractor Management
White Papers & eBooks

Simplifying the 4 Complexities of Contractor Management

Learn how to simplify the 4 complexities of contractor mgmt with this free eBook that focuses on get...
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Benefits of Field Service Management Software
Infographics

Benefits of Field Service Management Software

Discover the benefits of FSM Software
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5 Key Elements Your Security Service Management Solution Must Have
Analyst Papers

5 Key Elements Your Security Service Management Solution Must Have

Discover the 5 key elements your security services management solution must have to improve your bot...
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The Power of Connected Service
White Papers & eBooks

The Power of Connected Service

Discover the power of connected field service management with ServicePower.
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Staying Connected, Meeting the Needs of Your Customer
White Papers & eBooks

Staying Connected, Meeting the Needs of Your Customer

Discover how you can connect your field service organization
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Deliver Faster, Smarter Service with IoT
White Papers & eBooks

Deliver Faster, Smarter Service with IoT

Learn how the Field Service industry is using IoT to solve problems and improve efficiencies.
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Download: Driving Profitable Growth in the Insurance Sector
White Papers & eBooks

Download: Driving Profitable Growth in the Insurance Sector

Learn how ServicePower can help drive profitable growth in the P&C Insurance Sector
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Download: Mobile Connectivity Adds Value to the Service Relationship
White Papers&eBooks

Download: Mobile Connectivity Adds Value to the Service Relationship

Learn how to mobile technology can connect your techs and customers, yielding a better service exper...
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Download: Delivering a Better Customer Experience
White Papers & eBooks

Download: Delivering a Better Customer Experience

Learn how to digitally engage with your customers, personalize the service experience, empower your ...
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Download: The Art of Appliance Service
White Papers & eBooks

Download: The Art of Appliance Service

Discover the art of applicance service in this informative white paper.
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Contractor and Warranty Claims Management
Webinars

Contractor and Warranty Claims Management

Learn about ServicePower's contractor and warranty claims management solution!
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Free Whitepaper - Optimizing Technology Enablement: How it Benefits Customer Lifetime Value
White Papers & eBooks

Free Whitepaper - Optimizing Technology Enablement: How it Benefits Customer Lifetime Value

Discover how you can monetize on emerging technology in the field service industry.
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Download: The Customer Experience Revolution in IOT: From Data to Action
White Papers & eBooks

Download: The Customer Experience Revolution in IOT: From Data to Action

Discover how to take your company from data to action in our latest whitepaper The Customer Experien...
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3 Pillars of Customer Experience
Webinars

3 Pillars of Customer Experience

Did you miss our webinar with Field Technologies? Access the recording of the webinar now.
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Free Download: Route your Company Into Success
White Papers & eBooks

Free Download: Route your Company Into Success

Learn about schedule and route optimization
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Receive Your Free Download!
Research Papers

Receive Your Free Download!

Aberdeen: learn how to incent sales to drive service dollars
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Free Edition of Field Technologies Magazine - Field Mobility in 2017
News Articles

Free Edition of Field Technologies Magazine - Field Mobility in 2017

From Field Technologies: Field Mobility
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Top KPIs Best Practice FSO Track of Warranty Management
Infographics

Top KPIs Best Practice FSO Track of Warranty Management

Learn about the top KPIs field service organizations need to monitor
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Free Aberdeen Report - Field Service 2016: Strengthen the team and bond with your customers
Research Papers

Free Aberdeen Report - Field Service 2016: Strengthen the team and bond with your customers

Aberdeen: Find out how to strenghten the relationship with your customers
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Free Field Technologies Special Report! Preparing Your Business For The IoT Era
News Articles

Free Field Technologies Special Report! Preparing Your Business For The IoT Era

From Field Technologies: Preparing for IoT
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ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2016
News Articles

ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2016

ServicePower named Top 20 Utilties Provider. Find out why!
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Free Edition of CIO Review - Mobile Workforce Management Made Simple
News Articles

Free Edition of CIO Review - Mobile Workforce Management Made Simple

From CIO Review: Mobile workforce management made simple
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Free Special Report - 5 Critical KPIs for Field Service Success
News Articles

Free Special Report - 5 Critical KPIs for Field Service Success

From Field Technologies: 5 critical KPIs for field service operators to mind
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ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2015
News Articles

ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2015

ServicePower named Top 20 Utilties Provider. Find out why!
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Field Mobility 2016: Learn How Your Peers are Leveraging Today's Technologies
News Articles

Field Mobility 2016: Learn How Your Peers are Leveraging Today's Technologies

From Field Technologies: Learn how the industry is using mobile technology
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ServicePower named to Top 20 Enterprise Mobility Providers
News Articles

ServicePower named to Top 20 Enterprise Mobility Providers

ServicePower named Top 20 Mobile Provider. Find out why!
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ServicePower named to Top 20 Oil and Gas Tech Providers
News Articles

ServicePower named to Top 20 Oil and Gas Tech Providers

ServicePower named Top 20 Oil and Gas Provider. Find out why!
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Aberdeen - Printing in 3D
Research Papers

Aberdeen - Printing in 3D

Aberdeen: learn how 3D printing can impact field service
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Service Culture in 2015: Creating an Environment of the Customer
Research Papers

Service Culture in 2015: Creating an Environment of the Customer

Aberdeen: learn how best in class organization incorporate the customer at all levels
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Service Revenue Leakage
Research Papers

Service Revenue Leakage

Financial waste is senseless. Download Aberdeen's latest checklist to share with your team Avoid Ser...
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Social Field Service: Collaboration on the Fly
Research Papers

Social Field Service: Collaboration on the Fly

From Aberdeen: find out why best in class field service providers support social collaboration in th...
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Transform Techs from Workers to Service Heroes
Research Papers

Transform Techs from Workers to Service Heroes

Aberdeen: learn how to transform techs to heroes!
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Free White Paper: Field Service Workforce Management Empower Tech 3.0
Research Papers

Free White Paper: Field Service Workforce Management Empower Tech 3.0

Aberdeen: learn how MWFM software can empower technicians to succeed
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Best Practice KPIs Used For Field Services
Infographics

Best Practice KPIs Used For Field Services

Learn what the best KPIs for field service are
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Evolution of Smart Service: Connected to the Future of Resolution
Research Papers

Evolution of Smart Service: Connected to the Future of Resolution

Aberdeen: find out how how leaders use IoT and M2M to improve operations
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BrandsMart USA Doubled the Number of Completed Jobs per Tech!
News Articles

BrandsMart USA Doubled the Number of Completed Jobs per Tech!

From Field Technologies: learn how BrandsMart used mobile workforce management software to improve o...
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Free Field Technologies Download: The Field Service Software Selection Survival Guide
News Articles

Free Field Technologies Download: The Field Service Software Selection Survival Guide

From Field Techncologies: FSM software selection
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Free Aberdeen Report: Service Performance Management: Smarter Data, Better Decisions
Research Papers

Free Aberdeen Report: Service Performance Management: Smarter Data, Better Decisions

Aberdeen: Measuring performance in field service
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Free White Paper: Field Mobility: Understand How Your Peers Are Using Mobile Technology?
News Articles

Free White Paper: Field Mobility: Understand How Your Peers Are Using Mobile Technology?

Learn how the field service ecosystem utilizes mobile solutions
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Free White Paper: Service Parts Pricing Optimization: Making More Profit without Losing Service Excellence
Research Papers

Free White Paper: Service Parts Pricing Optimization: Making More Profit without Losing Service Excellence

Learn about parts optimization in this white paper
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Free White Paper: Find the Green - Sustainability Initiatives in Service
Research Papers

Free White Paper: Find the Green - Sustainability Initiatives in Service

Aberdeen: learn how sustainability initiatives drive service
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Free White Paper: The Right Information Empowers a Results Driven Workforce
White Papers & eBooks

Free White Paper: The Right Information Empowers a Results Driven Workforce

From Aberdeen: find out how to drive results with data
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Free White Paper: State of Service Management Roadmap to a Profitable 2014
Research Papers

Free White Paper: State of Service Management Roadmap to a Profitable 2014

Aberdeen: find out how and why to measure product and service performance to drive profitability
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Northern Ireland Electricity Case Study
Case Studies

Northern Ireland Electricity Case Study

Norther Ireland Electric Case Study: schedule and route optimization
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Field Service Management Excellence and Customer Value Leadership
Infographics

Field Service Management Excellence and Customer Value Leadership

Read a summary of the Frost & Sullivan blog post that announced ServicePower's Award for Customer Va...
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