Resources Library

Learn more about field service management and the ServicePower advantage

3 Proven Ways to Improve Building Technology Repair Response Times
White Papers & eBooks

3 Proven Ways to Improve Building Technology Repair Response Times

As the building technologies industry becomes smarter and more connected, expectations are higher th...
214402211
Sustainability in the Field Service Industry: Best Practices and Technologies
Industry Guides

Sustainability in the Field Service Industry: Best Practices and Technologies

Learn how sustainable best practices in field service can have significant benefits for businesses, ...
1596802211
Become a Field Service Management Data Detective
White Papers & eBooks

Become a Field Service Management Data Detective

Learn how to achieve optimal business performance, deliver quality customer experiences, and maintai...
3238402211
Siemens Boosts Workforce Productivity and Customer Satisfaction
Case Studies

Siemens Boosts Workforce Productivity and Customer Satisfaction

Discover how Siemens improved workforce productivity with ServicePower's Scheduling and Claims Manag...
5657602211
Accelerated ROI for Contractor Service Networks
White Papers & eBooks

Accelerated ROI for Contractor Service Networks

For organizations utilizing contractors, ServicePower delivers real-world benefits that global organ...
5657602211
Field Service Management for Your Property Management Services
White Papers & eBooks

Field Service Management for Your Property Management Services

Property managers are facing a troubled economy, inflationary pressures, worker shortages, and a vol...
5657602211
The Claims Technologies Saving You Millions
Webinars

The Claims Technologies Saving You Millions

Join industry experts from ServicePower, Zurich Switzerland, Generali, and Insurtech Insights discus...
6435202211
Overcoming the Technician Talent Shortage in Field Service Management
White Papers & eBooks

Overcoming the Technician Talent Shortage in Field Service Management

Get our playbook for a step-by-step guide on how to address these challenges and deliver a field ser...
8076802211
Food Service Equipment
Infographics

Food Service Equipment

Learn how to minimize equipment downtime, optimize technician schedules, parts management, and provi...
9200002211
Don't Let Fear of Change Derail Your FSM Goals
White Papers & eBooks

Don't Let Fear of Change Derail Your FSM Goals

Fear of change in business can lead to loss of financial viability and market obsolescence. The firs...
10668802212
Field Service Excellence Drives Enhanced Customer Experiences and Outcomes
Analyst Papers

Field Service Excellence Drives Enhanced Customer Experiences and Outcomes

Learn valuable industry statistics from industry analyst IDC and explore how field service excellenc...
11273602212
2022 Gartner Magic Quadrant Report
Analyst Papers

2022 Gartner Magic Quadrant Report

Download the report to see why ServicePower was named a Visionary for the 6th time
12396802212
Workforce Management Software
Industry Guides

Workforce Management Software

Workforce Management Software is a digital tool that manages scheduling and operational processes to...
12483202212
Field Service Management Software: What it is & How it Works
Industry Guides

Field Service Management Software: What it is & How it Works

Discover what field service management is, explore how field service management software works, and ...
12483202212
The Field Service Management Organization's Guide to IoT Smart Homes
Industry Guides

The Field Service Management Organization's Guide to IoT Smart Homes

Discover how a field service IoT platform can help your FSM organization meet the growing demand for...
12483202212
The Art of Major Appliances
White Papers & eBooks

The Art of Major Appliances

Learn how field service management software can connect the dots to create a picture-perfect service...
13779202212
Build vs. Buy
White Papers & eBooks

Build vs. Buy

The case for purchasing a field service management platform versus custom build
17062402212
Why Field Service Management Technology Needs to be Included in Next Year’s Budget
White Papers & eBooks

Why Field Service Management Technology Needs to be Included in Next Year’s Budget

Budgeting season is here. Field service companies who are proactive and strategic in economic downtu...
17667202212
Is your HVAC business feeling the heat? Own Your Brand.  Own The Customer Experience
Infographics

Is your HVAC business feeling the heat? Own Your Brand. Own The Customer Experience

HVAC companies that take control of their brand and own the customer journey will see big dividends ...
21036802212
Fighting Inflation with Field Service Management
White Papers & eBooks

Fighting Inflation with Field Service Management

While the global economic landscape changes and inflation surges, it’s critical for field service or...
23196802212
Sustainability in the Field Service Industry
White Papers & eBooks

Sustainability in the Field Service Industry

Implementing the right field service management software – as part of a larger digital transformatio...
25702402212
Home and Extended Warranty
White Papers & eBooks

Home and Extended Warranty

Home and Extended Warranty Growth Strategies to Improve Customer Lifetime Value
35465602212
Accelerating ROI for Third-Party Servicers
White Papers & eBooks

Accelerating ROI for Third-Party Servicers

Learn how global organizations using third-party contractors achieve fast ROI and real-world benefit...
35552002212
Frost & Sullivan Report: ServicePower Recognized for Customer Value Leadership
Analyst Papers

Frost & Sullivan Report: ServicePower Recognized for Customer Value Leadership

ServicePower Recognized for Customer Value Leadership North American Field Service Management Indust...
44537602212
Creating Exceptional Customer Experiences with Augmented Reality
Webinars

Creating Exceptional Customer Experiences with Augmented Reality

Streem and ServicePower are working together to elevate customer experiences and reduce costs with A...
52227202212
Six Ways To Leverage Augmented Reality And Remote Support Tools To Enhance The Consumer Experience, Improve Workforce Efficiencies, and Drive Revenue
White Papers & eBooks

Six Ways To Leverage Augmented Reality And Remote Support Tools To Enhance The Consumer Experience, Improve Workforce Efficiencies, and Drive Revenue

Download our eBook paper to discover six areas where you can leverage AR and remote support tools in...
52486402213
Post Pandemic Preparedness Guide: FOUR LESSONS LEARNED FROM COVID-19 THAT ARE HERE TO STAY
White Papers & eBooks

Post Pandemic Preparedness Guide: FOUR LESSONS LEARNED FROM COVID-19 THAT ARE HERE TO STAY

The COVID-19 pandemic brought with it many changes for the field service industry. In our eBook we t...
62768002213
Retail Companies: Maintain a Competitive Advantage by Leveraging a Field Service Solution
White Papers & eBooks

Retail Companies: Maintain a Competitive Advantage by Leveraging a Field Service Solution

Foreword-thinking organizations understand that nurturing the customer experience goes beyond the in...
68729602213
5 Ways Power & Utility Companies Can Leverage Field Service to Ensure Financial Success
White Papers & eBooks

5 Ways Power & Utility Companies Can Leverage Field Service to Ensure Financial Success

Power & utility providers are under increasing financial pressure due to a growing competition from ...
68729602213
Field Service Management Software Delivering ROI Quickly
Infographics

Field Service Management Software Delivering ROI Quickly

Transform your field service experiences with personalized solutions for blended workforces and achi...
68902402213
2021 Top Ten Trends
White Papers & eBooks

2021 Top Ten Trends

Download our eBook paper for five plays on how to emerge better and stronger from the pandemic.
69161602213
Property & Casualty 360
Webinars

Property & Casualty 360

Join this complimentary webcast for insights to help you effectively battle fraud in the wake of the...
75209602213
Insurtech Solutions are more Important Than Ever: How Field Service Management Software Can Help
Infographics

Insurtech Solutions are more Important Than Ever: How Field Service Management Software Can Help

Insurance companies across all sectors are facing greater challenges than ever before
81776002213
On-Demand - Why InsurTech is More Important Now than Ever
Webinars

On-Demand - Why InsurTech is More Important Now than Ever

Watch our panel webinar with AIG and HSB, as we discuss strategies, industry trends, and InsurTech s...
84886402213
The Future is Now: Why Third-Party Workforces Are No Longer an Option
White Papers & eBooks

The Future is Now: Why Third-Party Workforces Are No Longer an Option

The time is now for organizations to embrace the use of third-party workforces. The right technology...
95859202213
Six Opportunities for Improving the Lifetime Value of Your Home Warranty Customers
White Papers & eBooks

Six Opportunities for Improving the Lifetime Value of Your Home Warranty Customers

Download Your Copy of Six Opportunities for Improving the Lifetime Value of Your Home Warranty Custo...
101302402213
Enhancing the Property & Casualty Customer Experience through Digital Scheduling
Analyst Papers

Enhancing the Property & Casualty Customer Experience through Digital Scheduling

Policy holders want tech-enabled experiences. Learn more about our innovative scheduling solution to...
107868802213
Improving Capacity Management and Customer Experience: A Case Study with Ideal Boilers
Webinars

Improving Capacity Management and Customer Experience: A Case Study with Ideal Boilers

Learn how Ideal Boilers improved capacity management and customer experience with ServicePower
108560002213
Richer Sounds Reduces Repair Costs
Case Studies

Richer Sounds Reduces Repair Costs

Richer Sounds reduce repairs costs while maintaining high levels of customer service
111411202213
Safeware Utilizes Onboarding and Credentialing
Case Studies

Safeware Utilizes Onboarding and Credentialing

Safeware utilizes ServicePower to streamline operations for better network performance management
111411202213
We are moving to an experience economy. Are you ready?
White Papers & eBooks

We are moving to an experience economy. Are you ready?

In this high-speed digital world, organizations across the board, from small to global enterprise, a...
113398402213
Electrolux Saves Time and Millions
Case Studies

Electrolux Saves Time and Millions

Discover how Electrolux saves time and money with Scheduling and Claims Management
115731202214
BrandSmart Receives Great Results After Eliminating Paper
Case Studies

BrandSmart Receives Great Results After Eliminating Paper

See the results realized after removing paper with ServicePower
115731202214
Baxi Increases Customer Satisfaction and Efficiency
Case Studies

Baxi Increases Customer Satisfaction and Efficiency

See how Baxi improves the efficiency of job scheduling and reduces operational costs improving custo...
115731202214
ESI Implemented ServicePower’s Full Suite of Managed Services
Case Studies

ESI Implemented ServicePower’s Full Suite of Managed Services

The ServicePower system helps ESI reach their goals efficiently and in a cost-effective manner.
115731202214
Castelan Group Outsourced Third-Party Management to ServicePower
Case Studies

Castelan Group Outsourced Third-Party Management to ServicePower

Castelan reduced operational costs and increased first-time-fix-rates with ServicePower
115731202214
Amynta Improves Customer Satisfaction By 15%
Case Studies

Amynta Improves Customer Satisfaction By 15%

Amynta utilizes ServicePower to increase claims processing efficiency
115731202214
LG Increases NPS Score
Case Studies

LG Increases NPS Score

See how LG increased their NPS Score with ServicePower
116854402214
AIG Increases First Time Fix Rates
Case Studies

AIG Increases First Time Fix Rates

See how AIG increase first time fix rates and decreases time on site
116854402214
GE sees $40M in Claims Savings YoY
Case Studies

GE sees $40M in Claims Savings YoY

Learn how GE is saving $40M YoY in claims savings with ServicePower
116854402214
Running Field Service as a Profit Center
Infographics

Running Field Service as a Profit Center

Nearly three-quarters of today's services organizations are managed as profit centers, with their ow...
119446402214
Satisfaction with Current Field Service Management Solution
Infographics

Satisfaction with Current Field Service Management Solution

Less than two-thirds of field service organizations (FSOs) are currently satisfied with their existi...
119446402214
Supporting the End-to-End Customer Journey by Providing Seamless Service & Support
White Papers & eBooks

Supporting the End-to-End Customer Journey by Providing Seamless Service & Support

In today's technically savvy world, consumers are increasingly demanding fast fixes and self-service...
120742402214
Addressing the aging workforce with a mixed field service model
Infographics

Addressing the aging workforce with a mixed field service model

The workforce landscape is changing. Learn how to embrace it.
124284802214
Field Service Management in the Modern Era: Managing Both Employed and Contracted Workforces
White Papers & eBooks

Field Service Management in the Modern Era: Managing Both Employed and Contracted Workforces

The field technician workforce is changing. Discover how to adapt with a mixed-workforce and innovat...
125408002214
FSM Deployment Challenges
Infographics

FSM Deployment Challenges

Pressing deployment challenges with any field service technology
126876802214
Improvement with FSM Technologies
Infographics

Improvement with FSM Technologies

When using an FSM, organizations see these improvements
127222402214
Integration with ServicePower
White Papers & eBooks

Integration with ServicePower

Integrating with ServicePower is easy.
127847187215
RL - 5 Technologies for Mastering Customer Experience
White Papers & eBooks

RL - 5 Technologies for Mastering Customer Experience

Field service companies learn how to track all 5 stages of the customer journey.
138029115215
Tracking All 5 Stages of the Customer Experience
White Papers & eBooks

Tracking All 5 Stages of the Customer Experience

This eBook focuses on how to track all 5 stages of the field-service customer journey.
138035586215
Simplifying the 4 Complexities of Contractor Management
White Papers & eBooks

Simplifying the 4 Complexities of Contractor Management

Learn how to simplify the 4 complexities of contractor mgmt with this free eBook that focuses on get...
141855952215
Benefits of Field Service Management Software
Infographics

Benefits of Field Service Management Software

Discover the benefits of FSM Software
141910402215
5 Key Elements Your Security Service Management Solution Must Have
Analyst Papers

5 Key Elements Your Security Service Management Solution Must Have

Discover the 5 key elements your security services management solution must have to improve your bot...
143586456215
The Power of Connected Service
White Papers & eBooks

The Power of Connected Service

Discover the power of connected field service management with ServicePower.
144099557215
Staying Connected, Meeting the Needs of Your Customer
White Papers & eBooks

Staying Connected, Meeting the Needs of Your Customer

Discover how you can connect your field service organization
148376002215
Deliver Faster, Smarter Service with IoT
White Papers & eBooks

Deliver Faster, Smarter Service with IoT

Learn how the Field Service industry is using IoT to solve problems and improve efficiencies.
149499202215
Driving Profitable Growth in the Insurance Sector
White Papers & eBooks

Driving Profitable Growth in the Insurance Sector

Learn how ServicePower can help drive profitable growth in the P&C Insurance Sector
161591602215
Mobile Connectivity Adds Value to the Service Relationship
White Papers&eBooks

Mobile Connectivity Adds Value to the Service Relationship

Learn how to mobile technology can connect your techs and customers, yielding a better service exper...
161764402215
Delivering a Better Customer Experience
White Papers & eBooks

Delivering a Better Customer Experience

Learn how to digitally engage with your customers, personalize the service experience, empower your ...
162455602215
Contractor and Warranty Claims Management
Webinars

Contractor and Warranty Claims Management

Learn about ServicePower's contractor and warranty claims management solution!
176902402215
Optimizing Technology Enablement: How it Benefits Customer Lifetime Value
White Papers & eBooks

Optimizing Technology Enablement: How it Benefits Customer Lifetime Value

Discover how you can monetize on emerging technology in the field service industry.
178184002215
The Customer Experience Revolution in IOT: From Data to Action
White Papers & eBooks

The Customer Experience Revolution in IOT: From Data to Action

Discover how to take your company from data to action in our latest whitepaper The Customer Experien...
179998402216
3 Pillars of Customer Experience
Webinars

3 Pillars of Customer Experience

Did you miss our webinar with Field Technologies? Access the recording of the webinar now.
185441602216
Free Download: Route your Company Into Success
White Papers & eBooks

Free Download: Route your Company Into Success

Learn about schedule and route optimization
192004402216
Receive Your Free Download!
Research Papers

Receive Your Free Download!

Aberdeen: learn how to incent sales to drive service dollars
196497202216
Free Edition of Field Technologies Magazine - Field Mobility in 2017
News Articles

Free Edition of Field Technologies Magazine - Field Mobility in 2017

From Field Technologies: Field Mobility
198743602216
Top KPIs Best Practice FSO Track of Warranty Management
Infographics

Top KPIs Best Practice FSO Track of Warranty Management

Learn about the top KPIs field service organizations need to monitor
203168002216
Free Aberdeen Report - Field Service 2016: Strengthen the team and bond with your customers
Research Papers

Free Aberdeen Report - Field Service 2016: Strengthen the team and bond with your customers

Aberdeen: Find out how to strenghten the relationship with your customers
206436802216
Free Field Technologies Special Report! Preparing Your Business For The IoT Era
News Articles

Free Field Technologies Special Report! Preparing Your Business For The IoT Era

From Field Technologies: Preparing for IoT
207041602216
ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2016
News Articles

ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2016

ServicePower named Top 20 Utilties Provider. Find out why!
207819202216
Free Edition of CIO Review - Mobile Workforce Management Made Simple
News Articles

Free Edition of CIO Review - Mobile Workforce Management Made Simple

From CIO Review: Mobile workforce management made simple
213694402216
Free Special Report - 5 Critical KPIs for Field Service Success
News Articles

Free Special Report - 5 Critical KPIs for Field Service Success

From Field Technologies: 5 critical KPIs for field service operators to mind
220347202216
ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2015
News Articles

ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2015

ServicePower named Top 20 Utilties Provider. Find out why!
226305202216
Field Mobility 2016: Learn How Your Peers are Leveraging Today's Technologies
News Articles

Field Mobility 2016: Learn How Your Peers are Leveraging Today's Technologies

From Field Technologies: Learn how the industry is using mobile technology
230538802216
ServicePower named to Top 20 Enterprise Mobility Providers
News Articles

ServicePower named to Top 20 Enterprise Mobility Providers

ServicePower named Top 20 Mobile Provider. Find out why!
232612402216
ServicePower named to Top 20 Oil and Gas Tech Providers
News Articles

ServicePower named to Top 20 Oil and Gas Tech Providers

ServicePower named Top 20 Oil and Gas Provider. Find out why!
232612402216
Aberdeen - Printing in 3D
Research Papers

Aberdeen - Printing in 3D

Aberdeen: learn how 3D printing can impact field service
234171202216
Service Culture in 2015: Creating an Environment of the Customer
Research Papers

Service Culture in 2015: Creating an Environment of the Customer

Aberdeen: learn how best in class organization incorporate the customer at all levels
242292802216
Service Revenue Leakage
Research Papers

Service Revenue Leakage

Financial waste is senseless. Download Aberdeen's latest checklist to share with your team Avoid Ser...
242724802217
Social Field Service: Collaboration on the Fly
Research Papers

Social Field Service: Collaboration on the Fly

From Aberdeen: find out why best in class field service providers support social collaboration in th...
243243202217
Transform Techs from Workers to Service Heroes
Research Papers

Transform Techs from Workers to Service Heroes

Aberdeen: learn how to transform techs to heroes!
244625602217
Field Service Workforce Management Empower Tech 3.0
Research Papers

Field Service Workforce Management Empower Tech 3.0

Aberdeen: learn how MWFM software can empower technicians to succeed
248686402217
Best Practice KPIs Used For Field Services
Infographics

Best Practice KPIs Used For Field Services

Learn what the best KPIs for field service are
248873602217
Evolution of Smart Service: Connected to the Future of Resolution
Research Papers

Evolution of Smart Service: Connected to the Future of Resolution

Aberdeen: find out how how leaders use IoT and M2M to improve operations
249982402217
BrandsMart USA Doubled the Number of Completed Jobs per Tech!
News Articles

BrandsMart USA Doubled the Number of Completed Jobs per Tech!

From Field Technologies: learn how BrandsMart used mobile workforce management software to improve o...
250155202217
The Field Service Software Selection Survival Guide
News Articles

The Field Service Software Selection Survival Guide

From Field Techncologies: FSM software selection
251969602217
Service Performance Management: Smarter Data, Better Decisions
Research Papers

Service Performance Management: Smarter Data, Better Decisions

Aberdeen: Measuring performance in field service
253524802217
Field Mobility: Understand How Your Peers Are Using Mobile Technology?
News Articles

Field Mobility: Understand How Your Peers Are Using Mobile Technology?

Learn how the field service ecosystem utilizes mobile solutions
255249202217
Service Parts Pricing Optimization: Making More Profit without Losing Service Excellence
Research Papers

Service Parts Pricing Optimization: Making More Profit without Losing Service Excellence

Learn about parts optimization in this white paper
263975602217
Find the Green - Sustainability Initiatives in Service
Research Papers

Find the Green - Sustainability Initiatives in Service

Aberdeen: learn how sustainability initiatives drive service
264753202217
The Right Information Empowers a Results Driven Workforce
White Papers & eBooks

The Right Information Empowers a Results Driven Workforce

From Aberdeen: find out how to drive results with data
268385602217
State of Service Management Roadmap to a Profitable 2014
Research Papers

State of Service Management Roadmap to a Profitable 2014

Aberdeen: find out how and why to measure product and service performance to drive profitability
271064002218
Northern Ireland Electricity Case Study
Case Studies

Northern Ireland Electricity Case Study

Norther Ireland Electric Case Study: schedule and route optimization
276262402218
Field Service Management Excellence and Customer Value Leadership
Infographics

Field Service Management Excellence and Customer Value Leadership

Read a summary of the Frost & Sullivan blog post that announced ServicePower's Award for Customer Va...
1679744002218