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Resources Library
Learn more about field service management and the ServicePower advantage
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White Papers & eBooks
3 Proven Ways to Improve Building Technology Repair Response Times
As the building technologies industry becomes smarter and more connected, expectations are higher th...
214402211
Industry Guides
Sustainability in the Field Service Industry: Best Practices and Technologies
Learn how sustainable best practices in field service can have significant benefits for businesses, ...
1596802211
White Papers & eBooks
Become a Field Service Management Data Detective
Learn how to achieve optimal business performance, deliver quality customer experiences, and maintai...
3238402211
Case Studies
Siemens Boosts Workforce Productivity and Customer Satisfaction
Discover how Siemens improved workforce productivity with ServicePower's Scheduling and Claims Manag...
5657602211
White Papers & eBooks
Accelerated ROI for Contractor Service Networks
For organizations utilizing contractors, ServicePower delivers real-world benefits that global organ...
5657602211
White Papers & eBooks
Field Service Management for Your Property Management Services
Property managers are facing a troubled economy, inflationary pressures, worker shortages, and a vol...
5657602211
Webinars
The Claims Technologies Saving You Millions
Join industry experts from ServicePower, Zurich Switzerland, Generali, and Insurtech Insights discus...
6435202211
White Papers & eBooks
Overcoming the Technician Talent Shortage in Field Service Management
Get our playbook for a step-by-step guide on how to address these challenges and deliver a field ser...
8076802211
Infographics
Food Service Equipment
Learn how to minimize equipment downtime, optimize technician schedules, parts management, and provi...
9200002211
White Papers & eBooks
Don't Let Fear of Change Derail Your FSM Goals
Fear of change in business can lead to loss of financial viability and market obsolescence. The firs...
10668802212
Analyst Papers
Field Service Excellence Drives Enhanced Customer Experiences and Outcomes
Learn valuable industry statistics from industry analyst IDC and explore how field service excellenc...
11273602212
Analyst Papers
2022 Gartner Magic Quadrant Report
Download the report to see why ServicePower was named a Visionary for the 6th time
12396802212
Industry Guides
Workforce Management Software
Workforce Management Software is a digital tool that manages scheduling and operational processes to...
12483202212
Industry Guides
Field Service Management Software: What it is & How it Works
Discover what field service management is, explore how field service management software works, and ...
12483202212
Industry Guides
The Field Service Management Organization's Guide to IoT Smart Homes
Discover how a field service IoT platform can help your FSM organization meet the growing demand for...
12483202212
White Papers & eBooks
The Art of Major Appliances
Learn how field service management software can connect the dots to create a picture-perfect service...
13779202212
White Papers & eBooks
Build vs. Buy
The case for purchasing a field service management platform versus custom build
17062402212
White Papers & eBooks
Why Field Service Management Technology Needs to be Included in Next Year’s Budget
Budgeting season is here. Field service companies who are proactive and strategic in economic downtu...
17667202212
Infographics
Is your HVAC business feeling the heat? Own Your Brand. Own The Customer Experience
HVAC companies that take control of their brand and own the customer journey will see big dividends ...
21036802212
White Papers & eBooks
Fighting Inflation with Field Service Management
While the global economic landscape changes and inflation surges, it’s critical for field service or...
23196802212
White Papers & eBooks
Sustainability in the Field Service Industry
Implementing the right field service management software – as part of a larger digital transformatio...
25702402212
White Papers & eBooks
Home and Extended Warranty
Home and Extended Warranty Growth Strategies to Improve Customer Lifetime Value
35465602212
White Papers & eBooks
Accelerating ROI for Third-Party Servicers
Learn how global organizations using third-party contractors achieve fast ROI and real-world benefit...
35552002212
Analyst Papers
Frost & Sullivan Report: ServicePower Recognized for Customer Value Leadership
ServicePower Recognized for Customer Value Leadership North American Field Service Management Indust...
44537602212
Webinars
Creating Exceptional Customer Experiences with Augmented Reality
Streem and ServicePower are working together to elevate customer experiences and reduce costs with A...
52227202212
White Papers & eBooks
Six Ways To Leverage Augmented Reality And Remote Support Tools To Enhance The Consumer Experience, Improve Workforce Efficiencies, and Drive Revenue
Download our eBook paper to discover six areas where you can leverage AR and remote support tools in...
52486402213
White Papers & eBooks
Post Pandemic Preparedness Guide: FOUR LESSONS LEARNED FROM COVID-19 THAT ARE HERE TO STAY
The COVID-19 pandemic brought with it many changes for the field service industry. In our eBook we t...
62768002213
White Papers & eBooks
Retail Companies: Maintain a Competitive Advantage by Leveraging a Field Service Solution
Foreword-thinking organizations understand that nurturing the customer experience goes beyond the in...
68729602213
White Papers & eBooks
5 Ways Power & Utility Companies Can Leverage Field Service to Ensure Financial Success
Power & utility providers are under increasing financial pressure due to a growing competition from ...
68729602213
Infographics
Field Service Management Software Delivering ROI Quickly
Transform your field service experiences with personalized solutions for blended workforces and achi...
68902402213
White Papers & eBooks
2021 Top Ten Trends
Download our eBook paper for five plays on how to emerge better and stronger from the pandemic.
69161602213
Webinars
Property & Casualty 360
Join this complimentary webcast for insights to help you effectively battle fraud in the wake of the...
75209602213
Infographics
Insurtech Solutions are more Important Than Ever: How Field Service Management Software Can Help
Insurance companies across all sectors are facing greater challenges than ever before
81776002213
Webinars
On-Demand - Why InsurTech is More Important Now than Ever
Watch our panel webinar with AIG and HSB, as we discuss strategies, industry trends, and InsurTech s...
84886402213
White Papers & eBooks
The Future is Now: Why Third-Party Workforces Are No Longer an Option
The time is now for organizations to embrace the use of third-party workforces. The right technology...
95859202213
White Papers & eBooks
Six Opportunities for Improving the Lifetime Value of Your Home Warranty Customers
Download Your Copy of Six Opportunities for Improving the Lifetime Value of Your Home Warranty Custo...
101302402213
Analyst Papers
Enhancing the Property & Casualty Customer Experience through Digital Scheduling
Policy holders want tech-enabled experiences. Learn more about our innovative scheduling solution to...
107868802213
Webinars
Improving Capacity Management and Customer Experience: A Case Study with Ideal Boilers
Learn how Ideal Boilers improved capacity management and customer experience with ServicePower
108560002213
Case Studies
Richer Sounds Reduces Repair Costs
Richer Sounds reduce repairs costs while maintaining high levels of customer service
111411202213
Case Studies
Safeware Utilizes Onboarding and Credentialing
Safeware utilizes ServicePower to streamline operations for better network performance management
111411202213
White Papers & eBooks
We are moving to an experience economy. Are you ready?
In this high-speed digital world, organizations across the board, from small to global enterprise, a...
113398402213
Case Studies
Electrolux Saves Time and Millions
Discover how Electrolux saves time and money with Scheduling and Claims Management
115731202214
Case Studies
BrandSmart Receives Great Results After Eliminating Paper
See the results realized after removing paper with ServicePower
115731202214
Case Studies
Baxi Increases Customer Satisfaction and Efficiency
See how Baxi improves the efficiency of job scheduling and reduces operational costs improving custo...
115731202214
Case Studies
ESI Implemented ServicePower’s Full Suite of Managed Services
The ServicePower system helps ESI reach their goals efficiently and in a cost-effective manner.
115731202214
Case Studies
Castelan Group Outsourced Third-Party Management to ServicePower
Castelan reduced operational costs and increased first-time-fix-rates with ServicePower
115731202214
Case Studies
Amynta Improves Customer Satisfaction By 15%
Amynta utilizes ServicePower to increase claims processing efficiency
115731202214
Case Studies
LG Increases NPS Score
See how LG increased their NPS Score with ServicePower
116854402214
Case Studies
AIG Increases First Time Fix Rates
See how AIG increase first time fix rates and decreases time on site
116854402214
Case Studies
GE sees $40M in Claims Savings YoY
Learn how GE is saving $40M YoY in claims savings with ServicePower
116854402214
Infographics
Running Field Service as a Profit Center
Nearly three-quarters of today's services organizations are managed as profit centers, with their ow...
119446402214
Infographics
Satisfaction with Current Field Service Management Solution
Less than two-thirds of field service organizations (FSOs) are currently satisfied with their existi...
119446402214
White Papers & eBooks
Supporting the End-to-End Customer Journey by Providing Seamless Service & Support
In today's technically savvy world, consumers are increasingly demanding fast fixes and self-service...
120742402214
Infographics
Addressing the aging workforce with a mixed field service model
The workforce landscape is changing. Learn how to embrace it.
124284802214
White Papers & eBooks
Field Service Management in the Modern Era: Managing Both Employed and Contracted Workforces
The field technician workforce is changing. Discover how to adapt with a mixed-workforce and innovat...
125408002214
Infographics
FSM Deployment Challenges
Pressing deployment challenges with any field service technology
126876802214
Infographics
Improvement with FSM Technologies
When using an FSM, organizations see these improvements
127222402214
White Papers & eBooks
Integration with ServicePower
Integrating with ServicePower is easy.
127847187215
White Papers & eBooks
RL - 5 Technologies for Mastering Customer Experience
Field service companies learn how to track all 5 stages of the customer journey.
138029115215
White Papers & eBooks
Tracking All 5 Stages of the Customer Experience
This eBook focuses on how to track all 5 stages of the field-service customer journey.
138035586215
White Papers & eBooks
Simplifying the 4 Complexities of Contractor Management
Learn how to simplify the 4 complexities of contractor mgmt with this free eBook that focuses on get...
141855952215
Infographics
Benefits of Field Service Management Software
Discover the benefits of FSM Software
141910402215
Analyst Papers
5 Key Elements Your Security Service Management Solution Must Have
Discover the 5 key elements your security services management solution must have to improve your bot...
143586456215
White Papers & eBooks
The Power of Connected Service
Discover the power of connected field service management with ServicePower.
144099557215
White Papers & eBooks
Staying Connected, Meeting the Needs of Your Customer
Discover how you can connect your field service organization
148376002215
White Papers & eBooks
Deliver Faster, Smarter Service with IoT
Learn how the Field Service industry is using IoT to solve problems and improve efficiencies.
149499202215
White Papers & eBooks
Driving Profitable Growth in the Insurance Sector
Learn how ServicePower can help drive profitable growth in the P&C Insurance Sector
161591602215
White Papers&eBooks
Mobile Connectivity Adds Value to the Service Relationship
Learn how to mobile technology can connect your techs and customers, yielding a better service exper...
161764402215
White Papers & eBooks
Delivering a Better Customer Experience
Learn how to digitally engage with your customers, personalize the service experience, empower your ...
162455602215
Webinars
Contractor and Warranty Claims Management
Learn about ServicePower's contractor and warranty claims management solution!
176902402215
White Papers & eBooks
Optimizing Technology Enablement: How it Benefits Customer Lifetime Value
Discover how you can monetize on emerging technology in the field service industry.
178184002215
White Papers & eBooks
The Customer Experience Revolution in IOT: From Data to Action
Discover how to take your company from data to action in our latest whitepaper The Customer Experien...
179998402216
Webinars
3 Pillars of Customer Experience
Did you miss our webinar with Field Technologies? Access the recording of the webinar now.
185441602216
White Papers & eBooks
Free Download: Route your Company Into Success
Learn about schedule and route optimization
192004402216
Research Papers
Receive Your Free Download!
Aberdeen: learn how to incent sales to drive service dollars
196497202216
News Articles
Free Edition of Field Technologies Magazine - Field Mobility in 2017
From Field Technologies: Field Mobility
198743602216
Infographics
Top KPIs Best Practice FSO Track of Warranty Management
Learn about the top KPIs field service organizations need to monitor
203168002216
Research Papers
Free Aberdeen Report - Field Service 2016: Strengthen the team and bond with your customers
Aberdeen: Find out how to strenghten the relationship with your customers
206436802216
News Articles
Free Field Technologies Special Report! Preparing Your Business For The IoT Era
From Field Technologies: Preparing for IoT
207041602216
News Articles
ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2016
ServicePower named Top 20 Utilties Provider. Find out why!
207819202216
News Articles
Free Edition of CIO Review - Mobile Workforce Management Made Simple
From CIO Review: Mobile workforce management made simple
213694402216
News Articles
Free Special Report - 5 Critical KPIs for Field Service Success
From Field Technologies: 5 critical KPIs for field service operators to mind
220347202216
News Articles
ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2015
ServicePower named Top 20 Utilties Provider. Find out why!
226305202216
News Articles
Field Mobility 2016: Learn How Your Peers are Leveraging Today's Technologies
From Field Technologies: Learn how the industry is using mobile technology
230538802216
News Articles
ServicePower named to Top 20 Enterprise Mobility Providers
ServicePower named Top 20 Mobile Provider. Find out why!
232612402216
News Articles
ServicePower named to Top 20 Oil and Gas Tech Providers
ServicePower named Top 20 Oil and Gas Provider. Find out why!
232612402216
Research Papers
Aberdeen - Printing in 3D
Aberdeen: learn how 3D printing can impact field service
234171202216
Research Papers
Service Culture in 2015: Creating an Environment of the Customer
Aberdeen: learn how best in class organization incorporate the customer at all levels
242292802216
Research Papers
Service Revenue Leakage
Financial waste is senseless. Download Aberdeen's latest checklist to share with your team Avoid Ser...
242724802217
Research Papers
Social Field Service: Collaboration on the Fly
From Aberdeen: find out why best in class field service providers support social collaboration in th...
243243202217
Research Papers
Transform Techs from Workers to Service Heroes
Aberdeen: learn how to transform techs to heroes!
244625602217
Research Papers
Field Service Workforce Management Empower Tech 3.0
Aberdeen: learn how MWFM software can empower technicians to succeed
248686402217
Infographics
Best Practice KPIs Used For Field Services
Learn what the best KPIs for field service are
248873602217
Research Papers
Evolution of Smart Service: Connected to the Future of Resolution
Aberdeen: find out how how leaders use IoT and M2M to improve operations
249982402217
News Articles
BrandsMart USA Doubled the Number of Completed Jobs per Tech!
From Field Technologies: learn how BrandsMart used mobile workforce management software to improve o...
250155202217
News Articles
The Field Service Software Selection Survival Guide
From Field Techncologies: FSM software selection
251969602217
Research Papers
Service Performance Management: Smarter Data, Better Decisions
Aberdeen: Measuring performance in field service
253524802217
News Articles
Field Mobility: Understand How Your Peers Are Using Mobile Technology?
Learn how the field service ecosystem utilizes mobile solutions
255249202217
Research Papers
Service Parts Pricing Optimization: Making More Profit without Losing Service Excellence
Learn about parts optimization in this white paper
263975602217
Research Papers
Find the Green - Sustainability Initiatives in Service
Aberdeen: learn how sustainability initiatives drive service
264753202217
White Papers & eBooks
The Right Information Empowers a Results Driven Workforce
From Aberdeen: find out how to drive results with data
268385602217
Research Papers
State of Service Management Roadmap to a Profitable 2014
Aberdeen: find out how and why to measure product and service performance to drive profitability
271064002218
Case Studies
Northern Ireland Electricity Case Study
Norther Ireland Electric Case Study: schedule and route optimization
276262402218
Infographics
Field Service Management Excellence and Customer Value Leadership
Read a summary of the Frost & Sullivan blog post that announced ServicePower's Award for Customer Va...
1679744002218
