Field Service Management Software

Field Service is an industry in which services are provided outside of a company’s physical office, meaning that their services are performed in the field. Likewise, in the field services, workers that are commonly referred to as field technicians are dispatched to off-site locations to complete jobs including repairs, sales, customer support, and inspections.

Field Service Mobile Apps

A field service mobile application (app) is a remote-first approach to field service management. Likewise, a field service management application is a type of software specifically designed for mobile usage that empowers field technicians to work on the go. With an intuitive user interface (UI) and real-time access to critical customer information, route optimization, inventory data, and service details, technicians can conduct all of their work directly on their mobile devices. Moreover, field service staff and customers can also use the field service mobile app to request appointments, schedule technicians, communicate via messaging, and more.

The Benefits of Field Service Management Software

Field service management software helps companies overcome the top challenges in the industry, and has several advantages compared to manual-based field service management. Here are the main benefits of field service software:

• Accelerated Time to Achieve ROI

Traditional field service management is time-consuming and error-prone, with numerous paper-based processes and manual workflows. By automating these complex processes, optimizing workflows, and empowering field managers and technicians with real-time and accurate data, field service companies are set up for success. This means less time wasted on redundant tasks such as second service visits or scheduling mistakes, and more time spent completing high-quality service jobs that pay. Likewise, ServicePower’s visionary field service management software was recognized by Gartner for accelerating the time to achieve ROI.  

• Improved Customer Experience

Customer expectations in the field service industry are high, and customers expect companies to provide a mobile field service app that has a self-service customer portal. By providing customers with what they really want, field service organizations can reap the benefits of a positive customer experience. That’s no small feat. For instance, with a positive emotional experience, customers are six times more likely to buy, twelve times more likely to recommend the company and five times more likely to forgive a mistake

• Increased Productivity & Efficiency

Field service software reduces the amount of time spent on scheduling, dispatching, inventory management, and service jobs. Likewise, companies that deploy field service software are able to improve key productivity and efficiency metrics, including: 

• First-Time Fix Rate: The percentage of time a field technician is able to fix a service issue during the first field service appointment.
• Mean Time to Service (MMTS): Mean time to service measures the ability of service technicians to arrive at the customer appointment on time. MMTS also measures the ability for businesses to schedule field service jobs quickly and efficiently.
• Mean Time to Repair (MMTR): The average time required to repair failed equipment.

Field service software is pivotal to increasing productivity and efficiency across companies. Likewise, ServicePower’s software suite has helped several field service enterprises optimize their key metrics for success. 

• Improved Supply Chain Management

With supply chain management issues causing difficulties for numerous companies and industries in 2021 and 2022, investing in a high-quality software solution that helps improve supply chain management is more important than ever. Moreover, field service management software improves supply chain management by helping companies to better understand their inventory, refine parts and inventory workflows, and ensure rental tracking and returns. 

• Advanced Analytics & Data-Driven Decision Making

Data-driven decision making should be a staple of any field service company, but without intelligent software, it’s not easy. In contrast, with field service management software, companies are empowered with visibility into the complex workflows across their entire organization. Moreover, advanced analytics dashboards package this data into actionable insights that help to inform and drive strategy forward. 

• Enhanced Internal Collaboration

Lastly, another important benefit of field service management software is the ability to collaborate internally. Without an easy way to collaborate on work orders, communicate urgent updates, or access real-time inventory, the service workflow within a company is filled with friction. This friction can lead to errors or losses in efficiency, both of which are damaging to the success of a field service company.