ServicePower

Contractor Network

Leverage ServicePower’s Contractor Network

Contractor Network Service

ServicePower has our own network of 4,000+ vetted independent contractors ranging across the United States, Canada, and the United Kingdom. Our certified contractor network consists of high-quality and accountable independent servicers that you can leverage to access traditionally hard to service areas, and as a means to increase your service capacity when faced with a surge in service requests. As the workforce continues to ‘gray,’ independent contractors are becoming increasingly important to the success of field service organizations, and access to our contractor network guarantees that you are always prepared to dispatch jobs to qualified technicians, regardless of your organization’s service capacity or location. Custom utilization of our contractor network is available through our advanced Third-Party Dispatch Software.

Our Contractor Credentialing and Onboarding

In addition to our own contractor network, we also offer Contractor Credentialing and Contractor Onboarding for our customer’s contractor networks. We understand that safety is a requirement to achieving high customer satisfaction, and we ensure the credibility and onboarding of your workforce with internal credentialing, extensive background checks, drug and health screening, insurance and tax documentation, and a custom authorization process to provide peace of mind that the onboarding training satisfies your requirements. With service technicians representing the face of your company in your customer’s homes, it is critical that there is a foundation of trust. By ensuring the skills and safety of your service technicians, you can feel confident that your customers will consistently receive high quality and efficient service.

Contractor Network Reach

Contractors are currently deployed by ServicePower across 36 countries in North America and Europe, including technicians from our own contractor network and contractors we have credentialed and onboarded for our customer’s networks. Thanks to this wide reach, ServicePower has dispatched more than 20 million jobs per year, ranging across 18,000 independent service companies and 100,000 service users. When choosing a contractor management solution, reach is an important consideration, and with ServicePower you know your customers will always be covered. This allows you to expand your services to previously unattainable geographic locations, delighting your customers and maximizing your profits.

Contractor Network Safety

ServicePower is committed to protecting both the safety of your customers and the safety of technicians. This includes the adoption of additional stringent regulations and protocols during the COVID-19 pandemic. Additionally, ServicePower’s zip code management capabilities leverage an innovative approach to ensuring safety in light of COVID-19. Our technology dispatches technicians to service homes in the areas they are closest to, aiming to minimize social interactions, and therefore exposure, between differing neighborhoods. Additionally, zip codes that have experienced high rates of COVID-19 can be demarcated as hotspots in our system, allowing you to avoid especially dangerous zones and prevent any unnecessary risk. By tracking the location of technicians in real-time, there is reliable data regarding customer and technician interactions in the worst case scenario of an infection. This allows for increased visibility and control over the safety of your organization, and makes customers feel comfortable trusting you in unprecedented times.

Contractor Network Quality

The quality of your service depends on the quality of your service technicians. Sending one under-qualified technician to complete a service job can cause an unsatisfactory customer experience, negative customer reviews, and ultimately a bad reputation. Customer experience is extremely important in the modern field service industry, in fact, with a positive emotional experience, customers are six times more likely to buy, twelve times more likely to recommend the company and five times more likely to forgive a mistake. This is a strong incentive to do everything in your power to provide positive experiences for your customers. 

ServicePower’s contractor network uses a comprehensive vetting process that makes sure you are providing a positive customer experience and building a favorable reputation. Independent contractors interested in joining our network are required to submit an in-depth application before they are eligible for admittance to our certified contractor network. In addition, we offer weekly training sessions that are designed to sharpen a technician’s skills and ensure that safety protocols are understood and followed. Combined with our contractor credentialing and onboarding services, you can rest assured that every technician sent to complete a service job will be certified, skilled, and knowledgeable of best practices and safety protocols.

“Using the network of repair agents that ServicePower has, has allowed us to reduce our repairs costs while maintaining the high levels of customer service our customers have come to expect from Richer Sounds.”

How Our Contractor Network Stands Out

  • Our Industry Experience and Relationships

ServicePower has been in the field service industry since 1996. Over the years, we have cultivated a deep understanding of the industry and fostered strong relationships with numerous manufacturers, companies, and technicians. Our field service expertise and relationships in the industry are the backbone of our success and have advanced both the size and quality of our contractor network. 

  • Our Contractor’s Accountability and Professionalism

ServicePower has dedicated years to developing a positive reputation, demonstrating through proven work the high level of expertise and efficiency that we believe our customers deserve. By consistently embodying a professional attitude and performing timely and effective work, our contractors are an extension of this positive reputation. With access to our 4,000+ vetted contractors, you can also expect this high level of accountability and professionalism for every service job. 

  • Our Incentives for Contractors

Our contractor network cultivates positive experiences for our customers, but also our independent contractors. Contractors know what to expect from us: high-quality onboarding, weekly training, unified and streamlined software, and access to reliable jobs including large manufacturers. This makes independent contractors excited to join our network, and we’re always excited to have the opportunity to work with them. We understand that by treating our network of contractors well, they are always set up to perform their best work possible. 

“When servicers are getting regular jobs and paid in a timely manner, they are happier and perform service faster and more efficiently, resulting in a superior customer experience.”

Benefits of Using Our Contractor Network

Defend Against the “Graying” of the Workforce

It’s no secret that the workforce is aging, and the field service industry is no different. According to industry reports, as many as two million technical jobs will need to be filled in 2020. With a lack of young workers joining the field service industry, there are fewer entry-level positions being filled, and it can be difficult to find enough technicians to fill the demand for service jobs. 

Independent contractors are the solution to this problem. Currently, 27% of all service technicians are third-party contractors. This means that by leveraging contractors, you can immediately expand your access to a pool of experienced and accountable technicians ready to work. Adapting to the trend of the gig economy will help your organization defend against the graying of the workforce, and remain a formidable force in the field service industry. 

Increase Your Service Capacity 

As you well know, the demand for service jobs can fluctuate. With access to additional technicians through our contractor network, you will be prepared to increase your service capacity when demand surges, regardless of how many technicians you have employed full-time. By expanding your technician pool, you can increase your service capacity, and thus increase both your productivity and profitability. Likewise, if demand decreases, you will not be responsible for paying for full-time employees that aren’t working service jobs, saving you money. 

In an industry that fluctuates based on demand for service jobs, it is important to employ a business strategy that allows you to be flexible and adaptable. With access to our contractor network, you have the flexibility to increase your service capacity as necessary, without compromising your ability to adapt to a downturn if the situation changes. This guarantees that you can increase your profits and handle any situation that comes your way. 

Expand Your Geographical Reach

In addition to the number of technicians required to meet an increase in service demand, the geographical reach of your organization can either limit or advance your service capacity. With our contractor network of 4,000+ technicians across the United States, Canada, and the United Kingdom, you will be able to expand your geographic reach and service areas previously unattainable. 

Increasing your geographic service capacity also expands your customer base, leading to more lifelong customers and securing future business. This allows your organization to continuously grow and creates more opportunities to maximize profitability. With an increase in both geographic range and service capacity, you can spend your energy focusing on improving your organization for the long term, putting your new influx of capital to work. 

Get Your Field Service Questions Answered

ServicePower offers more than just a certified contractor network, we also offer comprehensive customer service. Our customer service agents are available to answer field service software questions, ensuring that you have the support you need to succeed. Additionally, we have a fantastic Dispatch Team that works with service centers regarding dispatching, contractor management, and day-to-day operation questions. We understand that unexpected or complicated problems can occur when managing a complex field service organization, and we are excited to share our industry expertise and experience with you to resolve issues in a timely manner. 

Third-Party Dispatch Software

While leveraging independent contractors in addition to your employed workforce is greatly beneficial, it also requires advanced software that can handle this complexity by dispatching to a blended workforce. ServicePower’s Third-Party Dispatch Software is the only software on the market designed to work with multiple varied workforce models including a third-party, an employed, and a blended workforce. This allows you to seamlessly integrate our contractor network into your employed workforce, without disrupting the ease of use or current operations of your organization. 

Our Dispatch Software ensures that each service job is dispatched to the most qualified technician. By allowing you to stack and prioritize rules based on skills, certifications, and relevant criteria of your choosing, you can rest assured that the most capable and accountable technician will always be dispatched. This is proven to increase your first-time fix rate, because highly productive and efficient technicians are able to solve your customer’s service problems on the first try, every time. Providing timely and effective service always pleases customers, which means you will be able to offer a consistently positive customer experience. As a field service organization, your first priority is to satisfy your customers, and improving your customer experience through high-quality service does just that. 

With the ability to dynamically adjust service job workloads in real-time, there is also full visibility and control over the service workflow from start to finish. When you notice workloads becoming too heavy, you can move tasks around to make sure that each technician is fully capable of handling the quantity of work without decreasing the quality. This comprehensive platform also includes reporting and analytics capabilities, allowing you to make data-driven decisions that prioritize your specific business objectives. 

Learn more about our Third-Party Dispatch Software, and see how custom utilization of our certified contractor network can increase your service capacity, improve your customer experience, and maximize your profits. 

ServicePower also offers a diverse array of field service management solutions, to explore the full array of services in detail, see our Field Service Management Product Overview.

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