Resource Library

Learn more about field service management and the ServicePower advantage

Richer Sounds Reduces Repair Costs
Case Studies

Richer Sounds Reduces Repair Costs

Richer Sounds reduce repairs costs while maintaining high levels of customer service
2857512000
Safeware Utilizes Onboarding and Credentialing
Case Studies

Safeware Utilizes Onboarding and Credentialing

Safeware utilizes ServicePower to streamline operations for better network performance management
2857512000
We are moving to an experience economy. Are you ready?
White Papers & eBooks

We are moving to an experience economy. Are you ready?

In this high-speed digital world, organizations across the board, from small to global enterprise, a...
4844712000
Electrolux Saves Time and Millions
Case Studies

Electrolux Saves Time and Millions

Discover how Electrolux saves time and money with Scheduling and Claims Management
7177512000
BrandSmart Receives Great Results After Eliminating Paper
Case Studies

BrandSmart Receives Great Results After Eliminating Paper

See the results realized after removing paper with ServicePower
7177512000
Baxi Increases Customer Satisfaction and Efficiency
Case Studies

Baxi Increases Customer Satisfaction and Efficiency

See how Baxi improves the efficiency of job scheduling and reduces operational costs improving custo...
7177512000
ESI Implemented ServicePower’s Full Suite of Managed Services
Case Studies

ESI Implemented ServicePower’s Full Suite of Managed Services

The ServicePower system helps ESI reach their goals efficiently and in a cost-effective manner.
7177512000
Castelan Group Outsourced Third-Party Management to ServicePower
Case Studies

Castelan Group Outsourced Third-Party Management to ServicePower

Castelan reduced operational costs and increased first-time-fix-rates with ServicePower
7177512000
Amynta Improves Customer Satisfaction By 15%
Case Studies

Amynta Improves Customer Satisfaction By 15%

Amynta utilizes ServicePower to increase claims processing efficiency
7177512000
LG Increases NPS Score
Case Studies

LG Increases NPS Score

See how LG increased their NPS Score with ServicePower
8300712000
AIG Increases First Time Fix Rates
Case Studies

AIG Increases First Time Fix Rates

See how AIG increase first time fix rates and decreases time on site
8300712000
GE sees $40M in Claims Savings YoY
Case Studies

GE sees $40M in Claims Savings YoY

Learn how GE is saving $40M YoY in claims savings with ServicePower
8300712000
Running Field Service as a Profit Center
Infographics

Running Field Service as a Profit Center

Nearly three-quarters of today's services organizations are managed as profit centers, with their ow...
10892712000
Satisfaction with Current Field Service Management Solution
Infographics

Satisfaction with Current Field Service Management Solution

Less than two-thirds of field service organizations (FSOs) are currently satisfied with their existi...
10892712000
Supporting the End-to-End Customer Journey by Providing Seamless Service & Support
White Papers & eBooks

Supporting the End-to-End Customer Journey by Providing Seamless Service & Support

In today's technically savvy world, consumers are increasingly demanding fast fixes and self-service...
12188712000
Gartner Magic Quadrant 2019
Analyst Papers

Gartner Magic Quadrant 2019

ServicePower Named Visionary for Third Consecutive Year
15644712000
Addressing the aging workforce with a mixed field service model
Infographics

Addressing the aging workforce with a mixed field service model

The workforce landscape is changing. Learn how to embrace it.
15731112000
Field Service Management in the Modern Era: Managing Both Employed and Contracted Workforces
White Papers & eBooks

Field Service Management in the Modern Era: Managing Both Employed and Contracted Workforces

The field technician workforce is changing. Discover how to adapt with a mixed-workforce and innovat...
16854312000
FMS Deployment Challenges
Infographics

FMS Deployment Challenges

Pressing deployment challenges with any field service technology
18323112000
Improvement with FSM Technologies
Infographics

Improvement with FSM Technologies

When using an FSM, organizations see these improvements
18668712000
Integration with ServicePower
White Papers & eBooks

Integration with ServicePower

Integrating with ServicePower is easy.
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ServicePower Named Leader in Field Service Management
Analyst Papers

ServicePower Named Leader in Field Service Management

This Frost & Sullivan paper focuses on why ServicePower won this award
27155429000
RL - 5 Technologies for Mastering Customer Experience
White Papers & eBooks

RL - 5 Technologies for Mastering Customer Experience

Field service companies learn how to track all 5 stages of the customer journey.
29475425000
Tracking All 5 Stages of the Customer Experience
White Papers & eBooks

Tracking All 5 Stages of the Customer Experience

This eBook focuses on how to track all 5 stages of the field-service customer journey.
29481896000
Simplifying the 4 Complexities of Contractor Management
White Papers & eBooks

Simplifying the 4 Complexities of Contractor Management

Learn how to simplify the 4 complexities of contractor mgmt with this free eBook that focuses on get...
33302262000
Benefits of Field Service Management Software
Infographics

Benefits of Field Service Management Software

Discover the benefits of FSM Software
33356712000
5 Key Elements Your Security Service Management Solution Must Have
Analyst Papers

5 Key Elements Your Security Service Management Solution Must Have

Discover the 5 key elements your security services management solution must have to improve your bot...
35032766000
The Power of Connected Service
White Papers & eBooks

The Power of Connected Service

Discover the power of connected field service management with ServicePower.
35545867000
Receive Your Free (SFG Analyst's Take) White Paper
Analyst Papers

Receive Your Free (SFG Analyst's Take) White Paper

InsurTechs - 6 Key Things to Improve Claims Processing Times
36041022000
Staying Connected, Meeting the Needs of Your Customer
White Papers & eBooks

Staying Connected, Meeting the Needs of Your Customer

Discover how you can connect your field service organization
39822312000
Deliver Faster, Smarter Service with IoT
White Papers & eBooks

Deliver Faster, Smarter Service with IoT

Learn how the Field Service industry is using IoT to solve problems and improve efficiencies.
40945512000
Download: Driving Profitable Growth in the Insurance Sector
White Papers & eBooks

Download: Driving Profitable Growth in the Insurance Sector

Learn how ServicePower can help drive profitable growth in the P&C Insurance Sector
53037912000
Download: Mobile Connectivity Adds Value to the Service Relationship
White Papers & eBooks

Download: Mobile Connectivity Adds Value to the Service Relationship

Learn how to mobile technology can connect your techs and customers, yielding a better service exper...
53210712000
Download: Delivering a Better Customer Experience
White Papers & eBooks

Download: Delivering a Better Customer Experience

Learn how to digitally engage with your customers, personalize the service experience, empower your ...
53901912000
ServicePower Webinar Series: The Customer Experience Release
Webinars

ServicePower Webinar Series: The Customer Experience Release

ServicePower Webinar Series: The Customer Experience Release
62718312000
Third Party Administrator: Success with Warranty Claims Management
Case Studies

Third Party Administrator: Success with Warranty Claims Management

Discover how a North American TPA saved $80K/mo with ServicePower!
62991912000
Download: The Art of Appliance Service
White Papers & eBooks

Download: The Art of Appliance Service

Discover the art of applicance service in this informative white paper.
66347112000
Download: Can Unparalleled Patient Care and Efficiency Co-exist?
White Papers & eBooks

Download: Can Unparalleled Patient Care and Efficiency Co-exist?

Discover how patient care and efficiency can co-exist.
66951912000
Contractor and Warranty Claims Management
Webinars

Contractor and Warranty Claims Management

Learn about ServicePower's contractor and warranty claims management solution!
68348712000
Artificial Intelligence: The Smart Evolution
Webinars

Artificial Intelligence: The Smart Evolution

Learn how artificial intelligence can provider smarter solitions, actionable insights and better out...
68348712000
Frost and Sullivan: Five Hot Trends in Mobilized Field Service Management
Analyst Papers

Frost and Sullivan: Five Hot Trends in Mobilized Field Service Management

Learn about the Five Hot Trends in Mobilized Field Service Management from Frost and Sullivan Analys...
68435112000
Montetize Emerging Technology: 5 Ways to Increase your Revenue with Emerging Technology in the Field Service Industry
Infographics

Montetize Emerging Technology: 5 Ways to Increase your Revenue with Emerging Technology in the Field Service Industry

Learn how you can monetize on emerging technology
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Free Whitepaper - Optimizing Technology Enablement: How it Benefits Customer Lifetime Value
White Papers & eBooks

Free Whitepaper - Optimizing Technology Enablement: How it Benefits Customer Lifetime Value

Discover how you can monetize on emerging technology in the field service industry.
69630312000
5 Ways IoT Drives Value for You and  Your Customers!
Infographics

5 Ways IoT Drives Value for You and Your Customers!

Discover how IoT drives value for you and your customer
71199912000
Download: The Customer Experience Revolution in IOT: From Data to Action
White Papers & eBooks

Download: The Customer Experience Revolution in IOT: From Data to Action

Discover how to take your company from data to action in our latest whitepaper The Customer Experien...
71444712000
Download: Transformational Field Service Management: What to Consider when Choosing a Solution
Analyst Papers

Download: Transformational Field Service Management: What to Consider when Choosing a Solution

Explore points to consider when selecting a Field Service Management Solution.
73691112000
Download: Transformational Field Service Management: Which Solution is the Best Option?
Analyst Papers

Download: Transformational Field Service Management: Which Solution is the Best Option?

How can you be sure you are selecting the right software with adequate functionality to serve your n...
75505512000
Request a Copy of Our Webinar: 3 Pillars of Customer Experience
Webinars

Request a Copy of Our Webinar: 3 Pillars of Customer Experience

Did you miss our webinar with Field Technologies? Access the recording of the webinar now.
76887912000
ServicePower Webinar Series: TSC on Field Service Performance- The Customer Perception
Webinars

ServicePower Webinar Series: TSC on Field Service Performance- The Customer Perception

Webinar: The Service Council on customer's perception of field service
78111912000
Free Download: Route your Company Into Success
White Papers & eBooks

Free Download: Route your Company Into Success

Learn about schedule and route optimization
83450712000
Receive Your Free Download!
Research Papers

Receive Your Free Download!

Aberdeen: learn how to incent sales to drive service dollars
87943512000
ServicePower Unity Product Demonstration October 2016
Webinars

ServicePower Unity Product Demonstration October 2016

ServicePower: end to end SaaS hybrid mobile workforce management software
87961512000
Free Edition of Field Technologies Magazine - Field Mobility in 2017
News Articles

Free Edition of Field Technologies Magazine - Field Mobility in 2017

From Field Technologies: Field Mobility
90189912000
Free Whitepaper - Situation Aware Task Routing: Dynamic Dispatching
Analyst Papers

Free Whitepaper - Situation Aware Task Routing: Dynamic Dispatching

Learn why it's important to use dynamic logic and ranking when providing service through a hybrid or...
93822312000
Top KPIs Best Practice FSO Track of Warranty Management
Infographics

Top KPIs Best Practice FSO Track of Warranty Management

Learn about the top KPIs field service organizations need to monitor
94614312000
Free Aberdeen Report - Field Service 2016: Strengthen the team and bond with your customers
Research Papers

Free Aberdeen Report - Field Service 2016: Strengthen the team and bond with your customers

Aberdeen: Find out how to strenghten the relationship with your customers
97883112000
Free Field Technologies Special Report! Preparing Your Business For The IoT Era
News Articles

Free Field Technologies Special Report! Preparing Your Business For The IoT Era

From Field Technologies: Preparing for IoT
98487912000
ServicePower Webinar Series:  Aberdeen on Enterprise Mobility
Webinars

ServicePower Webinar Series: Aberdeen on Enterprise Mobility

Webinar: Aberden on enterprise mobility
98502312000
ServicePower Webinar Series: Mobile Workforce from the Aberdeen Group
Webinars

ServicePower Webinar Series: Mobile Workforce from the Aberdeen Group

Webinar: Aberdeen on mobile workforce solutions
98502312000
ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2016
News Articles

ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2016

ServicePower named Top 20 Utilties Provider. Find out why!
99265512000
Free White Paper! The “New” Field Service Technician: Cool Calm and Connected
Analyst Papers

Free White Paper! The “New” Field Service Technician: Cool Calm and Connected

Strategies for Growth: learn how field techs connect with customers through technology.
101511912000
Free Edition of CIO Review - Mobile Workforce Management Made Simple
News Articles

Free Edition of CIO Review - Mobile Workforce Management Made Simple

From CIO Review: Mobile workforce management made simple
105140712000
Free Special Report - 5 Critical KPIs for Field Service Success
News Articles

Free Special Report - 5 Critical KPIs for Field Service Success

From Field Technologies: 5 critical KPIs for field service operators to mind
111793512000
ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2015
News Articles

ServicePower named to Top 20 Most Promising Utilities Technology Solution Providers 2015

ServicePower named Top 20 Utilties Provider. Find out why!
117751512000
Field Mobility 2016: Learn How Your Peers are Leveraging Today's Technologies
News Articles

Field Mobility 2016: Learn How Your Peers are Leveraging Today's Technologies

From Field Technologies: Learn how the industry is using mobile technology
121985112000
ServicePower named to Top 20 Enterprise Mobility Providers
News Articles

ServicePower named to Top 20 Enterprise Mobility Providers

ServicePower named Top 20 Mobile Provider. Find out why!
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ServicePower named to Top 20 Oil and Gas Tech Providers
News Articles

ServicePower named to Top 20 Oil and Gas Tech Providers

ServicePower named Top 20 Oil and Gas Provider. Find out why!
124058712000
Aberdeen - Printing in 3D
Research Papers

Aberdeen - Printing in 3D

Aberdeen: learn how 3D printing can impact field service
125617512000
Service Culture in 2015: Creating an Environment of the Customer
Research Papers

Service Culture in 2015: Creating an Environment of the Customer

Aberdeen: learn how best in class organization incorporate the customer at all levels
133739112000
Service Revenue Leakage
Research Papers

Service Revenue Leakage

Financial waste is senseless. Download Aberdeen's latest checklist to share with your team Avoid Ser...
134171112000
Social Field Service: Collaboration on the Fly
Research Papers

Social Field Service: Collaboration on the Fly

From Aberdeen: find out why best in class field service providers support social collaboration in th...
134689512000
Transform Techs from Workers to Service Heroes
Research Papers

Transform Techs from Workers to Service Heroes

Aberdeen: learn how to transform techs to heroes!
136071912000
The Future of Field Service
Infographics

The Future of Field Service

Learn about the future of field service
138505512000
Free White Paper: Field Service Workforce Management Empower Tech 3.0
Research Papers

Free White Paper: Field Service Workforce Management Empower Tech 3.0

Aberdeen: learn how MWFM software can empower technicians to succeed
140132712000
The ServicePower Webinar Series: 3rd Party Contractor Management- Achieving Line of Sight and Service Excellence with 3rd Parties
Webinars

The ServicePower Webinar Series: 3rd Party Contractor Management- Achieving Line of Sight and Service Excellence with 3rd Parties

Hybrid workforce: Learn how and why to mix contractors into your labor model
140132712000
Best Practice KPIs Used For Field Services
Infographics

Best Practice KPIs Used For Field Services

Learn what the best KPIs for field service are
140319912000
Evolution of Smart Service: Connected to the Future of Resolution
Research Papers

Evolution of Smart Service: Connected to the Future of Resolution

Aberdeen: find out how how leaders use IoT and M2M to improve operations
141428712000
BrandsMart USA Doubled the Number of Completed Jobs per Tech!
News Articles

BrandsMart USA Doubled the Number of Completed Jobs per Tech!

From Field Technologies: learn how BrandsMart used mobile workforce management software to improve o...
141601512000
Free Field Technologies Download: The Field Service Software Selection Survival Guide
News Articles

Free Field Technologies Download: The Field Service Software Selection Survival Guide

From Field Techncologies: FSM software selection
143415912000
Free Aberdeen Report: Service Performance Management: Smarter Data, Better Decisions
Research Papers

Free Aberdeen Report: Service Performance Management: Smarter Data, Better Decisions

Aberdeen: Measuring performance in field service
144971112000
Free White Paper: Field Mobility: Understand How Your Peers Are Using Mobile Technology?
News Articles

Free White Paper: Field Mobility: Understand How Your Peers Are Using Mobile Technology?

Learn how the field service ecosystem utilizes mobile solutions
146695512000
Free White Paper: Service Parts Pricing Optimization: Making More Profit without Losing Service Excellence
Research Papers

Free White Paper: Service Parts Pricing Optimization: Making More Profit without Losing Service Excellence

Learn about parts optimization in this white paper
155421912000
Free White Paper: Find the Green - Sustainability Initiatives in Service
Research Papers

Free White Paper: Find the Green - Sustainability Initiatives in Service

Aberdeen: learn how sustainability initiatives drive service
156199512000
Download a Free Frost & Sullivan Report on the Future of M2M Technology
Analyst Papers

Download a Free Frost & Sullivan Report on the Future of M2M Technology

ServicePower was named a leader in connected technology by Frost and Sullivan. Find out why!
156807912000
Free White Paper: The Right Information Empowers a Results Driven Workforce
White Papers & eBooks

Free White Paper: The Right Information Empowers a Results Driven Workforce

From Aberdeen: find out how to drive results with data
159831912000
Free White Paper: State of Service Management Roadmap to a Profitable 2014
Research Papers

Free White Paper: State of Service Management Roadmap to a Profitable 2014

Aberdeen: find out how and why to measure product and service performance to drive profitability
162510312000
Free Whitepaper: Best Practices FSOs Invest More and Measure More in 2014
Analyst Papers

Free Whitepaper: Best Practices FSOs Invest More and Measure More in 2014

Free Whitepaper: Best Practices FSOs Invest More and Measure More in 2014
167003112000
Northern Ireland Electricity Case Study
Case Studies

Northern Ireland Electricity Case Study

Norther Ireland Electric Case Study: schedule and route optimization
167708712000
Mitsubishi Electric Case Study
Case Studies

Mitsubishi Electric Case Study

Mitsubishi Case Study: contractor management and dispatching, warranty claims management
167795112000