Deliver an exceptional customer service experience, improve first-time-fix rates, and reduce cost of service
How We Help
Schedule & Route Optimization
Improve SLA compliance with AI-based schedule & route optimization based on real-time traffic and GPS location data to maximize productivity and efficiency of service technicians.
Use contractors to speed response times, increase capacity, and reduce cost of service. Seamlessly onboarding and managing a contracted workforce, then easily dispatch a blended workforce.
Completely automate warranty claims processing and perform intelligent audits based on your business logic to reduce claim costs, stop fraud, and protect warranty reserves.
Contact us to find out how we can help you.
According to J.D.Power associates, "the quality of work—doing the job right the first time—can noticeably affect customer satisfaction and loyalty." Therefore, during a customer service event, it's critical to have the right technician with the right tools and information on the job, even if it means that the best technician could be a contractor.
When servicing equipment under warranty, manufacturers need to rapidly dispatch technicians and process warranty claims. ServicePower's field service management improves your appliance customers’ service experience and improves first-time fix rates with a blended workforce that protects warranty reserves and improves operations and service profitability.
ServicePower delivers solutions for leading Manufacturing OEM's, including GE Appliances, LG, and Electrolux, with:
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ServicePower is a leading field-service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field-service organizations around the world such as GE Appliances, LG, Electrolux and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted technicians. ServicePower also offers a fully managed network of contracted service providers to enable on-demand and rapid field-service delivery in hard-to-reach locations across North America and Europe.