Manufacturing

Deliver an exceptional customer service experience, improve first-time-fix rates, and reduce cost of service

How We Help

Schedule and Route Optimization

Schedule & Route Optimization

Improve SLA compliance using AI-based schedule & route optimization and maximize productivity and efficiency of service technicians. Use the real-time traffic and GPS location data to optimize route planning and scheduling
Contractor Management

Contractor Management

Use contractors to achieve faster response times, increase capacity, and reduce cost of service. Create and dispatch directly to a hybrid workforce by seamlessly on-boarding and managing a contracted workforce
Warranty Claims

Warranty Claims

Completely automate warranty claims processing and perform intelligent audits based on your business logic to reduce claim costs, stop fraud, and protect warranty reserves

Contact us to find out how we can help you.

 
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Industry Challenges

According to J.D.Power associates, "The quality of work—doing the job right the first time—can noticeably affect customer satisfaction and loyalty". Therefore, during a customer service event; it is important to get the right technician with the right tools and information on the job even if it means that the best technician could be a contractor.
 
When servicing equpment under warranty, manufacturers need to rapidly dispatch technicians and process warranty claims. ServicePower's field service management improves your appliance customers’ service experience, improves first-time fix rates with a hybrid workforce while protecting warranty reserves and improving operations and service profitability.

Our Solutions

ServicePower delivers solutions for leading Manufacturing OEM's including GE Appliances, LG, and Electrolux with: