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ServicePower Blog

Customer Retention

3 min read

How to Improve Customer Retention in the Field Service Industry

Field service companies looking to improve their value, grow their revenue, and become a trusted resource in the industry need to start focusing on their customer retention now. Moreover, without a customer retention strategy in place, it will be...

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Service management software

2 min read

What is Service Management Software and Who Should Use It?

Understanding the best type of software for your business can be confusing, and the stakes of choosing the wrong solution are high. Software...

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2 min read

Customer Experience by Goodman Home Solutions & ServicePower

With a focus on consumer experience, leading home solution company selects ServicePower’s field service management platform. McLean, VA, July 6,...

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5 Advantages of Warranty Management Software

2 min read

5 Advantages of Warranty Management Software

A product warranty is an inherent reflection of both the quality of a product, as well as the customer’s experience with the manufacturer. In...

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3 min read

How Has the Role of Field Service Technicians Changed?

The field service industry has transformed drastically over the course of the pandemic, with technology playing a larger role in service delivery...

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Sertivization ServicePower

3 min read

Servitization in Field Service Management

Enabling a comprehensive, frictionless customer experience is an integral aspect of field service management and it often plays a large role in...

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4 New Field Service Best Practices You Need to Adopt

4 min read

4 New Field Service Best Practices You Need to Adopt

Staying up to date with industry best practices is critical to maintaining a competitive advantage and satisfying customers. However, with the...

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Remote Field Service

3 min read

The Benefits of Remote Field Service

Remote field service became an integral part of field service in 2020, but it looks like that trend may be here to stay after the first quarter of...

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What is Dispatch Management Field Service

3 min read

What Is Dispatch Management?

What is dispatch management? Dispatch management is the crux of field service, as it combines customer and equipment needs with the right technicians...

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How to Turn Your Field Service Company into a Profit Center

3 min read

How to Turn Your Field Service Company into a Profit Center

Transitioning from a cost center to a profit center can ensure the success of your field service organization in 2021. A ‘cost center’ is a division...

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The Importance of Work Order Tracking

2 min read

The Importance of Work Order Tracking

Workforce management in 2021 has become more robust and complex than previous years. With the influx of jobs and the rise of third-party contractors,...

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Effective Contractor Management

3 min read

5 Steps For Effective Contractor Management

Contractor management has taken on a larger role in field service organizations as business continues to grow while resources continue to be scarce....

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Field service industry trends in 2021

3 min read

Top 5 Field Service Trends in 2021

Note: See our newer post, Top Field Service Management Technology Trends for 2024. In 2020, field service companies were tasked with the unique...

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