They field service requests, route your technicians to the correct job site, and handle communication between your techs and the home office. And their duties don’t stop there - your dispatch team plays an integral role in managing customer expectations, and ensuring accuracy on-site. So what happens when your dispatch team’s communication methods are outdated and inefficient? The result could mean more than poor customer satisfaction and escalated job costs, it could mean losing out on more client opportunities and growth. Here’s how to upgrade your service dispatch process and get the edge on your competition:
The business world is evolving at a quicker pace than ever before, and the volume of customer service requests and fulfillment challenges facing companies are growing exponentially. That is why good workforce management software is no longer a luxury 2017 purchase, but an essential component to a successful and efficient service based company. Here are six examples how workforce management software can help improve your company’s customer satisfaction and ultimately profit.