Top 10 Reasons Workforce Management Software Increases Field Service Productivity (Part 1) | ServicePower | Innovating Field Service
Field service tends to be deeply entrenched in many business models. When your business model, backed by your current stack of workforce management software, has been working well, it's hard to see a reason to change. Of course, in business the motivation to change often comes from an opportunity to make more profits rather than the to avoid penalties. If you've been dealing with increasing business complexity or growing volume of work, thinking about boosting field staff productivity, providing better operational support at HQ, or intelligently adding contracted labor to your workforce model, deploying or upgrading your field service management software becomes important.

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Are you on the Edge? | ServicePower | Innovating Field Service
Are you on the cutting edge of field service in 2018? Your field service management technology must  support differentiation in your service offering to drive the greatest value for all members of the fields service ecosystem. Historically, field service companies have either focused on the customer or they have focused on an asset.  However, focus on both are now required in the modern service organization. 

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How to Build a Positive Customer Experience | ServicePower | Innovating Field Service
In today's business landscape, simply presenting the best price is not the ultimate solution that catapults a business into instant success. Clients of present and future analyze various rating systems to assist in their decision-making process. Easy access to sites like Yelp, Bizrate, and Google have changed how consumers conduct business. A one star rating can greatly impact clients considering your services. Granted, most consumers understand and easily discount the one-off complaints and bad rating when the comments seem unreasonable. However, a long-line of complaints will greatly impact future business growth. As a result, customer satisfaction and quick resolution becomes key factors that measure the ability to attract and retain customers.

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Using Video Peer Learning to Train Field Service Professionals | ServicePower | Innovating Field Service
Does your business have a lot of employees who work out in the field? Many companies do, because there are so many jobs that can only be done right in person. These hard working consultants, inspectors, in-home tutors, rotating managers, installation specialists, construction teams, and repairmen (to name only a few) go out every day to remote work sites, properties, or customer homes to do things that can't be done over the phone or even with video chat.

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Mobile and Remote Workers Are the Lynchpin of Customer Experience | ServicePower | Innovating Field Service
In the long interval after a purchase, the company that made the sale and the manufacturer have to rely on the mobile and remote worker to form the reputation and the customer experience with the product.

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