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ServicePower Receives IDC's Customer Satisfaction Award

Customer satisfaction. It’s easy to talk about, but it’s harder to deliver on the promise.

At ServicePower, we pride ourselves on customer satisfaction and delivering exceptional field service experiences – it’s our mission.

That’s why we’re always proud to receive recognition from leading industry analysts – those that speak with companies around the world to understand how they really feel. And we have more recognition that we’re fulfilling our mission.

In this vein, IDC has just recognized ServicePower with its 2022 SaaS CSAT Award for Field Service Management. Based on ratings collected in IDC’s 2022 SaaSPath Survey, ServicePower placed in the highest scoring group for vendors serving the SaaS Field Service Management application market and has been awarded IDC’s 2022 SaaS Field Service Management Customer Satisfaction Award.

IDC’s customer satisfaction award program, the CSAT Awards, recognizes the leading software-as-a-service (SaaS) vendors in each application market who receive the highest customer satisfaction scores based on IDC’s SaaSPath survey. SaaSPath is a global survey of approximately 2,400 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 30 different customer satisfaction metrics.

According to IDC, global customers believe that field service management vendors are highly trusted partners and are delivering strong value for the price paid and enticing user experiences.

The SaaSPath survey is conducted across all geographic regions of the world, all company sizes, includes roughly 55% IT leaders and 45% line of business leaders, and its respondent base ranges from senior managers up through chief experience officers (CXOs). All respondents go through an extensive screening process to ensure they are familiar with the technologies they are being asked about, are current users, and have influence in their company’s technology buying decisions. Further, all customer satisfaction metrics and ratings are collected solely from current customers of the vendors being rated, to ensure scoring reflects up-to-date customer sentiment based on proper vendor familiarity and knowledge.

Vendors were ranked on 20 customer satisfaction metrics, including:

  • Trusted brand
  • Robust data security
  • User experience
  • Ease of integration and ease of implementation
  • Superior features/functionality
  • Product innovation
  • Enterprise-level customer support
  • Industry specialization
  • Day 1 readiness

Recognition as the leading field service management provider by IDC for customer satisfaction, based on an extensive global survey of IT and business leaders, is testament to the dedication of the entire ServicePower team.

We happily accept this honor.

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