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How Cloud and Mobile Computing Technology is Improving the Field Service Industry

Written by Laura L. Adams on November 27, 2018

New Technologies  Streamline Business Processes Integrating technology to improve field-service management isn't a new ...
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How to Improve Your Field Service Business Management (First Half)

Written by Laura L. Adams on November 08, 2018

Running a field service business successfully is all about logistics. No matter how skilled your teams are or even how ...
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3 Ways Mobile Capabilities Enable Field Service Technicians

Written by Laura L. Adams on November 02, 2018

Whether classified as technicians, caregivers, representatives, installers, or something else, field service workers ...
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Internet of Things

The Internet of Things and Field Service Operations

Written by Laura L. Adams on July 05, 2018

Big But Not Big Enough. In recent years, the Internet of Thing (IoT) has collected a web of mystique around it which ...
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work order management

Workforce Management Software Meets Service Industry Demands

Written by Jenniffer L. Breitenstein on April 26, 2018

Field service management software helps organizations delivering any kind  of field based services overcomes common ...
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What Does Contractor Management Mean in Field Service Management?

Written by Jenniffer L. Breitenstein on April 18, 2018

When talking about your workforce, what does 'third party' or 'contractor' actually mean? In this context, it means a ...
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Empowering Mobile Workers to Enhance Customer Experience

Written by Jenniffer L. Breitenstein on April 10, 2018

Operational excellence is the goal of every organization; however, the efforts required to achieve this goal are unique ...
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Enhancing Customer Service: 3 Strategies to Make Customers Happy!

Written by Jenniffer L. Breitenstein on April 05, 2018

No field service business is perfect, and each makes a mistake from time to time.  It's also true that some customers, ...
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10 Reasons Management Software Increases Field Productivity

Written by Jenniffer L. Breitenstein on March 27, 2018

In the second half of our two-part article on how the right field service management software solutions can increase ...
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10 Reasons Workforce Management Software Increases Productivity

Written by Jenniffer L. Breitenstein on March 22, 2018

Field service tends to be deeply entrenched in many business models. When your business model, backed by your current ...
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Are You on the Edge?

Written by Jenniffer L. Breitenstein on March 14, 2018

Are you on the cutting edge of field service in 2018? Your field service management technology must  support ...
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How to Build a Positive Customer Experience

Written by Kimberly Heuser on January 09, 2018

In today's business landscape, simply presenting the best price is not the ultimate solution that catapults a business ...
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Using Video Peer Learning to Train Field Service Professionals

Written by Kimberly Heuser on January 03, 2018

Does your business have a lot of employees who work out in the field? Many companies do, because there are so many jobs ...
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Mobile and Remote Workers Are the Lynchpin of Customer Experience

Written by Kimberly Heuser on December 28, 2017

In the long interval after a purchase, the company that made the sale and the manufacturer have to rely on the mobile ...
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Tips for Analyzing Customer Survey Data

Written by Kimberly Heuser on December 19, 2017

Many companies now use customer surveys to accumulate data and learn more about what people want. If you're using this ...
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Mobile Done Right: Remote Workers and the Customer Experience

Written by Kimberly Heuser on December 13, 2017

There are some reading this who might not remember when the term "Customer Service" was merely a byword, a side note or ...
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Top 5 Field Service Industry Trends for 2018

Written by Kimberly Heuser on December 05, 2017

Consisting of more than 20 million field technicians spread across the world, the field service industry is a giant. ...
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DT Rugged Research Tablets for Utilities & Field Services

Written by Kimberly Heuser on December 01, 2017

Not every business happens in a compact central office or series of chain locations. Many of the more serious ...
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Intelligent Consumer Portals: The Future of Field Service

Written by Donald Stephens on November 02, 2017

Just as AI-based field service software changed the way service calls are dispatched and prioritized, intelligent ...
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Customer Experience Strategy Brings Customer Satisfaction

Written by Kimberly Heuser on October 17, 2017

The field service technician or installer is truly the ambassador of good will, representing the company in the ...
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Mobile CRM is Revolutionizing Field Services

Written by Kimberly Heuser on October 09, 2017

When it comes to unifying your customer service suite, nothing is more important than a comprehensive and easily ...
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The Benefits of Tracking Business Data

Written by Kimberly Heuser on October 02, 2017

According to one technology expert, there could already be one zettabyte of data floating around the world, which ...
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In-housing vs. Outsourcing Field Service Operations

Written by Kimberly Heuser on September 26, 2017

According to Forbes magazine, the field of customer service is becoming very customer-centric. As field service ...
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Trends in the Field Service Industry

Written by Kimberly Heuser on September 18, 2017

The field service industry has seen significant growth in recent years, and experts foresee that growth continuing ...
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The Present and Future of Field Service MobileTech

Written by Donald Stephens on September 14, 2017

The Present is Innovative Field service software has been a boon for our industry, bringing shorter response times and ...
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4 Tips for Getting the Best Results From Your Field Service Team

Written by Kimberly Heuser on September 12, 2017

Each member of your field service team has a personal combination of skills, abilities, and natural talents. Your ...
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What's Important in the Field Service Industry

Written by Kimberly Heuser on September 04, 2017

  With the rush to decentralize a large range of consumer industries, the field service sector is becoming the single ...
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7 Key Components of an Excellent Customer Call Experience

Written by Kimberly Heuser on August 29, 2017

Imagine how much more effective your organization would be if you were able to keep every customer. How much more ...
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Is Excellent Customer Service Really a Loss Leader?

Written by Charis Warchal on August 22, 2017

Service operations has traditionally been one of the most costly departments in any manufacturing, wholesale, or retail ...
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Calculate your Net Promoter Score to Enhance Customer Experience

Written by Kimberly Heuser on August 07, 2017

If you’re a field service manager or CIO of a field service company—whether it’s in property maintenance, ...
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There’s More to Efficiency than Operational Cost Savings

Written by Charis Warchal on July 31, 2017

From the board room to the mail room, the drive is on in every company to cut costs and increase efficiency. Automating ...
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Rethink your service delivery to become customer-centric

Written by Charis Warchal on July 24, 2017

Unless your company is the only game in town and you have zero competitive pressures -- happens all the time, right? -- ...
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Customer Experience and Satisfaction Have Become Priority One

Written by Kimberly Heuser on July 17, 2017

86% of buyers surveyed stated that they would pay more for a better customer experience. While they didn't say they ...
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Top 3 Field Service Metrics and How to Improve Them

Written by Kimberly Heuser on July 11, 2017

Field service management is a challenge for leaders who must coordinate operations through mobile apps, web-based ...
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Change Management for Field Service Leaders

Written by Kimberly Heuser on July 06, 2017

The well-known saying that "the only constant principle is change" often applies the most to the  field management ...
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Top 5 Must-have Tech for Field Service Professionals

Written by Kimberly Heuser on June 29, 2017

Emerging technologies are impacting every industry, but they are significantly transforming the  mobile workforce ...
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5 Ways Workforce Management Software Can Increase Profitability

Written by Kimberly Heuser on June 12, 2017

The business world is evolving at a quicker pace than ever before, and the volume of customer service requests and ...
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10 Keys to Creating a Positive Customer Experience

Written by Kimberly Heuser on June 06, 2017

Creating an outstanding customer experience in the field service industry is one of the most effective ways to bolster ...
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How Technology Will Help Field Service Managers Be Successful

Written by Kimberly Heuser on May 23, 2017

Field service managers are simultaneously required to control costs, optimize service efficiency and increase customer ...
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Team Management in Business Operations

Written by Kimberly Heuser on May 17, 2017

In field operations, team management, sometimes called operations management, is especially important. The goal, to ...
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Sail Over the Rail with Integrated Automation

Written by Jenniffer L. Breitenstein on May 08, 2017

Automated entitlement and claims logic helps home warranty administrators control reduce costs, monitor quality and ...
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10 Ways to Optimize Efficiency in The Field Service Industry

Written by Kimberly Heuser on May 02, 2017

The field service industry is ripe with opportunities to improve efficiency and service delivery. Failure to identify ...
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Home Warranty Administrators Maximize Customer Satisfaction

Written by Jenniffer L. Breitenstein on April 26, 2017

Consumers buy insurance for peace of mind. No doubt about it. Though insurance comes in many flavors, the basics are ...
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Applying Decision Heuristics to Large Scale Scheduling

Written by Amy Khalfay on March 24, 2017

Amy Khalfay, currently a PhD candidate in the School of Computing, Mathematics and Digital Technology at Manchester ...
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Is Your Warranty Claims Process Quick and Error Free?

Written by Donald Stephens on March 20, 2017

I’ve been in field service long enough to remember when a computer was something that took up a floor of a building; ...
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Paradigm Shift: The Case for a Hybrid Labor Force

Written by Donald Stephens on March 06, 2017

  As a field service technician with over thirty years’ experience as a fulltime employee, the thought of becoming a ...
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Facing A Problem Is A Great Way To Enhance Operational Excellence

Written by Kimberly Heuser on March 02, 2017

Operational excellence is often defined as engaging employees, building customer loyalty, and maximizing productivity. ...
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Avoid Business Operations Mistakes In The Field Service Industry

Written by Kimberly Heuser on February 23, 2017

Throughout the field service industry, you need to make sure that you are staying on top of business operations. Team ...
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Business Transformation

Business Transformation – Powered by Service

Written by Marne Martin on February 14, 2017

The transformation of businesses is yielding results for ServicePower customers.  In 2016, ServicePower achieved double ...
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IoT

Emerging Technology in Field Service

Written by Kimberly Heuser on February 07, 2017

The Internet of Things (IoT) continues to be a high impact emerging technology in field service operations. According ...
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Understanding the Field Service Industry Dynamic

Written by Kimberly Heuser on February 06, 2017

The field service industry is an amalgam of unique businesses and as such requires the merging and coordination of a ...
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Big data

How to Use Big Data to Edge Out Competition

Written by Sarah Diamond on October 20, 2016

The term “Big Data” might be relatively new, but the process of gathering and storing large volumes of data has been ...
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Creating Brand Value with Outcome Based Services

Written by Sarah Diamond on September 14, 2016

As I mentioned in my last blog, outcome based services are becoming increasingly necessary. Customers are no longer ...
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Field Service Performance: The Verdict from Consumers

Written by Sumair Dutta on June 29, 2016

Note: This is the final piece in our blog series on consumer perceptions regarding field service. The first two can be ...
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Keep Up with the Demands of a Real-Time Service World

Written by Aly Pinder on June 27, 2016

With the new year comes new goals, resolutions, and issues to resolve. Many of us are coming off of our holiday breaks ...
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The Missed Opportunity in Field Service Relationship Management

Written by Sumair Dutta on June 23, 2016

Note: This is the 2nd of our 3-part blog series on consumer perceptions of field service delivery. An introduction to ...
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Field Service Performance: What Resonates with US Consumers?

Written by Sumair Dutta on June 22, 2016

Our research typically focuses on polling the leaders of service organizations. To that end, we’ve documented field ...
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Solid Tips for Upgrading your Service Management Systems Part 1

Written by Sarah Diamond on May 04, 2016

Your service management system is essential to your service business. You use it to manage inventory, field workers, ...
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Don’t Just Get to the Customer – Make Sure You Have the Right Part

Written by Aly Pinder on April 18, 2016

What metrics determine the success of your field service organization? Worker productivity? SLA compliance? Wrench ...
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How to Prevent a Bad Service Call

Written by Sarah Diamond on February 29, 2016

When it comes to service calls, smart communication is key. While it might seem basic enough, it’s easy to miss the ...
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Proactive and Predictive: Delivering Value and Service Excellence

Written by Aly Pinder on February 24, 2016

Aberdeen Group recently surveyed 377 service and manufacturing organizations and found the top four market pressures ...
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5 Secret Ways to Save Money on Fleet Vehicles

Written by Kimberly Heuser on October 21, 2015

I don’t pay full price for anything. You’ll often find me at the cash register pulling out some coupon I found ...
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Field Service Technology is the Path to Customer Delight

Written by Jenniffer L. Breitenstein on August 21, 2015

Field service technology today is essential for an operation with field based resources, from repair techs, to ...
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5 ways field techs are affected by field service software

Written by Jenniffer L. Breitenstein on August 04, 2015

Would you rather pay your field service professionals to spend more time with customers or spend more time driving ...
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Future proof your Field Service Management Organization

Written by Jenniffer L. Breitenstein on July 30, 2015

In field service, new technologies such as social, mobile, cloud, wearables, IoT and M2M present new opportunities ...
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What Can a Workforce Management Consultant Do For Your Company?

Written by Kimberly Heuser on July 21, 2015

Pain is often an indicator that something needs fixing. This is why it comes as second nature to us to seek help the ...
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The Importance of Crew Scheduling Software

Written by Jenniffer L. Breitenstein on July 08, 2015

A person near and dear to my heart recently became bored with retirement and decided to go back to work. He was looking ...
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5 Places to Find Additional Revenue in Workforce Management

Written by Kimberly Heuser on July 02, 2015

I grew up hearing the saying, money doesn’t grow on trees, and as much as I searched and searched I couldn’t find any ...
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Buying a service management platform - it’s much more than SaaS

Written by Jenniffer L. Breitenstein on June 29, 2015

As a pioneer of cloud based software and true Software as a Service (SaaS) deployments in the late nineties, ...
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5 Technologies that Field Technicians Need to be 1st Class Techs

Written by Kimberly Heuser on June 26, 2015

First Class is defined as a set of people or things grouped together as the best or of the best quality. I’m certain ...
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Top 10 Ways to Ensure Success within Field Service Management

Written by Jenniffer L. Breitenstein on June 25, 2015

Today, field service organizations are no longer seen as just cost centers, but as the best and sometimes only customer ...
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Integrating Parts Data into Field Service Scheduling

Written by Aleksandr Peterson on June 16, 2015

The first-time fix rate is arguably the most important metric for a field service organization (FSO). Like an olympic ...
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Unleash the Millennials: Thrive in Workforce Management

Written by Kimberly Heuser on June 12, 2015

It was about a year ago I attempted to get my 85-year-old grandma to join Facebook. Recently retired and living alone, ...
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What does it take to be a workforce management field legend?

Written by Jenniffer L. Breitenstein on June 11, 2015

American Pharoah (this is not a spelling error), a horse owned by an Egyptian immigrant, with half a tail, took the ...
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What do you have in your pocket?

Written by Jenniffer L. Breitenstein on June 04, 2015

I bet you have at least one smart, connected device that can browse the web, send and receive emails, call your mom, ...
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The Buck Doesn’t Stop at Sales: Integrating Team Communication

Written by Jenniffer L. Breitenstein on May 28, 2015

Industry competition continues to be one of the most challenging aspects of sustaining a successful field service ...
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Service Excellence: 3rd Party Techs Must Deliver Results

Written by Aly Pinder on May 25, 2015

Is your service business scalable? What happens when there are fluctuations in service demand? Can your service ...
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Mobile Technology: A Catalyst for Field Service Success

Written by Kimberly Heuser on May 19, 2015

A society that is driven by convenience is precisely why field service teams make such a profound impact on the overall ...
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Customer Service: Lowe's and the Doll Bed

Written by Jenniffer L. Breitenstein on May 13, 2015

Customer service is one of those elements of any operation that we all talk about, a lot.
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Top Reasons Service Organizations Must Use 3rd Party Contractors

Written by Jenniffer L. Breitenstein on May 04, 2015

The need for competent field services has become important in the modern world as a result of high customer ...
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Deliver a Best-in-Class Customer Experience

Written by Jenniffer L. Breitenstein on April 29, 2015

Customers are the most important aspect for any business. Without customers, your business won’t survive in the long ...
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Changes in the Field Service Industry

Written by Jenniffer L. Breitenstein on April 23, 2015

The field service industry is constantly changing. Each field service organizations must grow and evolve to meet the ...
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What Does the Apple Watch Mean for the Field Service Industry

Written by Kimberly Heuser on April 20, 2015

You know what they say about opinions, and there has been a lot regarding how the newest Apple watch might influence ...
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Importance of Mobile Integration and Field Service Management

Written by Aleksandr Peterson on April 13, 2015

It’s a familiar narrative: the pre-recorded call said the cable guy would come between 12 and three, but it’s now four ...
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We Know Where your Contractors Are

Written by Jenniffer L. Breitenstein on April 03, 2015

One of the key differentiators for ServicePower is our ServiceOperations product and its integration with our ...
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Boots on the ground – How FSM software affects field service workers

Written by Kevin Kanta on March 28, 2015

Does your workforce have more driving time than productive time ahead of them today? It wasn’t that long ago when I was ...
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Basketball and Perfection: Managing a Successful Team

Written by Jenniffer L. Breitenstein on March 18, 2015

Louisville, Kentucky and really the Kentuckiana area, which includes all of my Hoosier brethren, is a basketball mecca. ...
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Unlock the Data Treasure Chest: Increasing Data Utilization

Written by Kimberly Heuser on March 16, 2015

Having data and using data are two different stories. We often find that although field service professionals are ...
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The Nexus of Forces & How Social Media Facilitates Field Service

Written by Ivan Serrano on March 03, 2015

The Gartner Group, in coining the term, Nexus of Forces, defined it as “the convergence and mutual reinforcement of ...
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Few Enterprise Software Projects Ever Go as Planned

Written by Barry Weiss on February 25, 2015

Keys to Managing Professional Services Profitability in Unpredictable Times Predictability is the key to successfully ...
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The 140 Character Power Blow to Your Field Service Organization

Written by Kimberly Heuser on February 17, 2015

The days of what’s done in the dark, will stay in the dark are over. The light of social media illuminates the good, ...
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How Insurance Firms Benefit from a Fully Managed Hosting Solution

Written by Dave Landry Jr. on February 17, 2015

Working in the cloud has become the norm for many individuals and companies alike.
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How to Leverage Data to Enhance Your Service Team

Written by Kevin Kanta on February 05, 2015

What is the biggest challenge you face in driving key performance indicators in the right direction? Do you have a ...
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CES in a year became all about the Internet of Things

Written by Marne Martin on January 26, 2015

The International Consumer Show in Las Vegas is always a big one for us as we have so very many of our customers of our ...
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Four Lessons from Service Leaders

Written by Aly Pinder on January 07, 2015

In speaking with leaders of manufacturing, service and technology throughout the last several months, I’ve had many ...
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Smartglasses Aren't Needed to See This Trend

Written by Marne Martin on December 17, 2014

Running a successful field service organization today requires technology that provides a real-time visibility into the ...
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Reaping the Benefits of Improved Service Parts Pricing

Written by Aly Pinder on December 10, 2014

The emergence of B2B parts pricing solutions has caused a rebound in the implementation of pricing strategies. Coupled ...
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The Struggle for Technology in Field Service

Written by Jenniffer L. Breitenstein on November 20, 2014

 I took this picture several weeks ago. Five males like this, in addition to many females have been around my property ...
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Don’t Let Blunders Keep You from a Social Field Service Strategy

Written by Aly Pinder on November 12, 2014

Do you trust your field service technicians? If the answer is no, you have a problem. Your technicians are in front of ...
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Sustainable Resolution: Have You Found the Green in Service?

Written by Aly Pinder on November 04, 2014

What does more green mean for service? Revenues, profits, and cash all come to mind. But, what about sustainability ...
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What I saw at Dreamforce

Written by Marne Martin on October 23, 2014

It is a great time to be in technology, and especially in field service. Last week was a big week for conferences; ...
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Managing a Field Service Organization

Written by Kevin Kanta on October 13, 2014

What is the biggest challenge you face in driving continuous improvement in your field service fleet? Do you struggle ...
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Lucy (The Movie), and the Future of Field Service

Written by Stewart Hill on October 06, 2014

Major motion-picture companies have been producing blockbuster movies in Hollywood for over one hundred years and very ...
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Cloud Pioneers and Schedule Optimization Innovators

Written by Jenniffer L. Breitenstein on September 29, 2014

On September 19th, Oracle announced that Larry Ellison, co-founder, stepped down as CEO.  Mark Hurd and Safra Catz, ...
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Aberdeen: Convergence of People and Parts

Written by Aly Pinder on September 29, 2014

If a service technician shows up to a customer site within the pre-defined service window, would you consider this a ...
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Reflections and Notes from InnovationPower 2014

Written by Marne Martin on September 25, 2014

As the rooms fell silent after our recent customer event – InnovationPower – I took some time to reflect on where ...
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Cloud security is only as good as the photos it does not leak

Written by Jenniffer L. Breitenstein on September 09, 2014

I can think of very few woman who would want unauthorized nude photos circulated, and as a fellow native of Louisville, ...
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Power in Our Numbers: What Our Users Says About Us

Written by Marne Martin on September 02, 2014

Every year, Capterra releases its survey “Top Field Service Management Software Products.” The survey takes into ...
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InnovationPower is around the Corner! Are you joining us?

Written by Jenniffer L. Breitenstein on August 29, 2014

InnovationPower in New Orleans!
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Aberdeen- The C Suite must Listen to Service

Written by Aly Pinder on August 26, 2014

Service Leadership: 3 Reasons the C-Suite Must Listen to Service If you’re reading this blog, it is safe to say you ...
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What do you care about IoT and M2M?

Written by Mark Homer on August 13, 2014

The internet of things? What is it anyway? Everyone seems to be talking about it from analysts to manufacturers to my ...
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Execution is Critical to Service Excellence

Written by Marne Martin on August 11, 2014

What matters – execution.  We are in an industry, field service, where it is all about execution.  Service excellence ...
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Complexity and the need for Optimization

Written by Stewart Hill on August 08, 2014

There are growing interests, needs, and demands for schedule optimization and mobile workforce management solutions ...
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What Comcast Has Taught Us about Customer Service This Week

Written by Kristina Hill on July 18, 2014

Customer service should never be regarded as a boxing match between the service organization and its customers so let’s ...
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Tips for Commercializing Technologies from ServicePower’s CEO

Written by Marne Martin on July 14, 2014

Commercializing technology is a long and complicated process that sometimes leads you in unexpected directions. Who can ...
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Connected Field Services – It’s What We Do

Written by Stewart Hill on July 03, 2014

Guest Author: Stewart Hill
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Hospitality and Field Service – A Match Made in Heaven?

Written by Kristina Hill on June 23, 2014

As the CEO of a global software company, travel naturally comes with the job. And with extensive travel comes extensive ...
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Aberdeen: Field Service 2014 – Workforce Management Trends

Written by Jenniffer L. Breitenstein on June 16, 2014

Is the Schedule Running your Techs into a Wall? We all have heard the many Rights of Field Service. Right technician, ...
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The World Isn’t Static: Service Organization Shouldn’t Be Either

Written by Kristina Hill on June 13, 2014

The world is constantly changing, moving, and growing at exponential speeds. You see it in the constant release of new ...
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3 Ways You Can Do a Better Job Listening to Your Customers

Written by Matthew Leonard on June 10, 2014

Last week, Shep Hyken at The Smart Van wrote a post about the concept of firing bad customers. His argument is that the ...
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Be a Driving Force of Innovation and Inspiration

Written by Matthew Leonard on June 09, 2014

At the bottom line, field service is important because it touches customers’ lives. At ServicePower, we care not only ...
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Four Traits Every Field Technician Should Have

Written by Kristina Hill on June 05, 2014

There is no doubt that the culture you create at your organization is what drives your employees to excellence, ...
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Proactive Service Is the Real Future of Field Service

Written by Kristina Hill on June 03, 2014

Field service has always taken a reactive approach to addressing issues and garnering customers. When a customer needs ...
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Picking the Right Devices for Your Field Service Organization

Written by Kristina Hill on May 30, 2014

As technology has advanced over the past couple of years, field service organizations are faced with a new sort of ...
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Aberdeen: The Evolved Technician has New Tools of Communication

Written by Jenniffer L. Breitenstein on May 20, 2014

Technology has revolutionized the technician’s capabilities in the field. Now more than ever, field technicians can ...
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Field Service Travel Should Be More Than Just A to B

Written by Matthew Leonard on May 16, 2014

On the road again… just can’t wait to get on the road again…
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Not All Street Level Routing is Created Equally

Written by Matthew Leonard on May 13, 2014

A while ago on our blog we published a piece explaining that all field service scheduling solutions were not created ...
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It’s All in the Delivery

Written by Matthew Leonard on May 07, 2014

I recently traveled to England and booked a hotel room at a reputable chain. The hotel itself was beautiful; old ...
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Taking Field Service Organizations Back to Basics

Written by Kristina Hill on May 01, 2014

Field service management has gotten more advanced these days as vendors, including ServicePower, further expand the ...
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Aberdeen: Don’t Miss Out on the Next Service Wave

Written by Jenniffer L. Breitenstein on April 29, 2014

“The customer is always right” is often a quoted by organizations as a way to instill a mindset of service at all ...
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Imagining the Future… A Day in a Connected Life (M2M Style)

Written by Matthew Leonard on April 28, 2014

By Guest Blogger John Vaccaro
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The Future of a Connected Field Technician

Written by Matthew Leonard on April 24, 2014

The concept of M2M didn’t sprout up recently, in fact, in one form or another, machine to machine communication existed ...
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Understanding the Field Service Organization

Written by Matthew Leonard on April 23, 2014

Today, dozens of field service organizations and field service vendors gather in sunny Palm Springs, CA for Field ...
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Boosting Field Service Safety with the Right Tools

Written by Kristina Hill on April 17, 2014

Unlike a comfy office job, field service technicians face dangers and hazards on the job all the time. The work they do ...
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The Nexus of Forces = Innovative Field Service Management

Written by Matthew Leonard on April 14, 2014

The nexus of forces is a grandiose term describing a phenomenon that has been impacting business for many years, but is ...
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3 Causes of Bad Field Service

Written by Matthew Leonard on April 11, 2014

We talk frequently about customer service on this blog and in conjunction with our software solutions -- with good ...
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We Want to See You at Field Service USA!

Written by Kristina Hill on April 08, 2014

It’s that time of the year again as we get closer to one of the biggest field service events of the year, and we want ...
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Five Things Every Mobile Field Service Solution Needs

Written by Matthew Leonard on April 04, 2014

As a field service manager, you probably spend a lot of time thinking about and implementing plans designed to increase ...
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The Elusive First-Time Fix in Field Service

Written by Matthew Leonard on April 03, 2014

First-time fix rate may just be the red-headed stepchild of field service metrics. This performance metric, which is ...
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CEO Marne Martin on ServicePower 2013 Results

Written by Matthew Leonard on March 31, 2014

Growing up, there were three tenets: start the day with a smile, success comes to those who work the hardest, and find ...
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Time is Money: Are Your Field Service Technicians Wasting Time?

Written by Matthew Leonard on March 31, 2014

We’ve all seen and heard references in popular culture—like the famous Seinfeld episode where Kramer gives the cable ...
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Wearable Technology – Passing Trend or Here to Stay?

Written by Matthew Leonard on March 26, 2014

Just as the mobile device market has begun to flatten, another technological trend is just breaking into the market; ...
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The Drive to Be Better Starts With Your Customers

Written by Matthew Leonard on March 24, 2014

One of the most important lessons in business is that it waits for no one. Building and defending competitive ...
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Not All Field Service Scheduling Products Are Created Equally

Written by Matthew Leonard on March 19, 2014

Marketing often has a fancy way of making less look like more, especially when flashy colors and videos, and other ...
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Clearing the Cloud Confusion - Private vs Public

Written by Matthew Leonard on March 18, 2014

It seems like most businesses are “flying in the cloud” these days. Gartner predicts that the cloud will eventually ...
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4 Reasons to Consider Globalization Now, Not Later

Written by Matthew Leonard on March 12, 2014

According to Webster’s Dictionary, globalization is the act, process or policy of making something worldwide in scope ...
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Use Analytics to become a Best-in-Class Field Service Organization

Written by Matthew Leonard on March 11, 2014

Field service excellence is no longer defined by competently scheduling and routing technicians to customers. The days ...
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Getting to Know ServicePower’s CEO

Written by Matthew Leonard on March 10, 2014

Welcome to our blog series “CEO Corner” with the ServicePower CEO Marne Martin. Marne Martin joined ServicePower as CFO ...
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Are You Utilizing Your Software for its True Purpose?

Written by Matthew Leonard on March 07, 2014

The age old phrase goes something like “stick to what you know.” In general, this refers to people, but it can also ...
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Delight Your Customers the ServicePower Way

Written by Matthew Leonard on March 05, 2014

Sometimes, the phrase “delight your customer” can feel complicated all on its own, without the daunting task of ...
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Aberdeen: Using Data to Make Decisions

Written by Jenniffer L. Breitenstein on February 13, 2014

The Best Use Data to Make Decisions: Don’t Just Collect More, Collect Smart
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Mobility Must be at the Heart of Productivity

Written by Jenniffer L. Breitenstein on January 27, 2014

To be productive or check (personal) email one more time?
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Aberdeen: The Customer-Driven Field Service Team

Written by Jenniffer L. Breitenstein on January 09, 2014

The (Not So) Hidden Value of the Tech on the Customer Experience Can a technician drive customer satisfaction or ...
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Aberdeen: M2M Remote Field Service

Written by Jenniffer L. Breitenstein on October 01, 2013

How Smart Is Your Service: Intelligent Machines Signal Resolution How intelligent are the machines in your daily life? ...
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Aberdeen: The 3rd Field Service Workforce

Written by Jenniffer L. Breitenstein on July 01, 2013

The complexity of service and customer expectations has made workforce management across functions of the business more ...
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Aberdeen: Field Service Transformation

Written by Jenniffer L. Breitenstein on June 12, 2013

Recap of Field Service 2013 and a Look Forward April 30, 2012 The world of field service often conjures up images of a ...
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