Intelligent Workforce Management

Achieve total control and accountability for service delivery through intelligent and dynamically defined business rules to leverage both factory service & third-party workforces

Seamlessly Manage Blended Workforces

Achieve total control and accountability of service delivery through intelligent and dynamically defined business rules to leverage both Factory Service & Third-Party Workforces

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Dynamic Rules Engine

Define, add, remove and modify service delivery rules on the fly to automate intelligent routing of jobs to maximize outcomes
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Democratize Workforce Management

Empower business users and stakeholders to proactively manage optimized workforces based on evolving business conditions
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Visualize Value of Rules

Rapidly visualize business value and report across the entirety of the blended workforce to improve and adjust service delivery

Product Capabilities

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Customize Utilization of Factory Service and Third-Party Technicians
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Configurable Rules Engine Based on Business Drivers
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Real-time and Dynamic Adjustment of Service Delivery Rules
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Comprehensive Analytics with Visualization
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Reporting Across the Blended Workforce
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Ability to Stack and Prioritize Rules
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Powerful Configuration UI for Immediate Visualization
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REST APIs for Seamless Integration

Schedule a Demo

Discover the value ServiceInsight can add to your organization with a personalized demo.

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