Intelligent Workforce Management

Achieve total control and accountability for service delivery through intelligent and dynamically defined business rules to leverage both factory service & third-party workforces

Seamlessly Manage Blended Workforces

Our Intelligent Workforce Management solution optimizes field service workflows across both Factory Service and Third-Party Workforces. With access to real-time data and intelligent route optimization, your technicians can focus on delivering efficient, high-quality service.

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Dynamic Rules Engine

Define, add, remove and modify service delivery rules on the fly to automate intelligent routing of jobs to maximize outcomes
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Democratize Workforce Management

Empower business users and stakeholders to proactively manage optimized workforces based on evolving business conditions
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Visualize Value of Rules

Rapidly visualize business value and report across the entirety of the blended workforce to improve and adjust service delivery

Intelligent Workforce Management Product Capabilities

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Customize Utilization of Factory Service and Third-Party Technicians
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Configurable Rules Engine Based on Business Drivers
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Real-time and Dynamic Adjustment of Service Delivery Rules
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Comprehensive Analytics with Visualization
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Reporting Across the Blended Workforce
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Ability to Stack and Prioritize Rules
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Powerful Configuration UI for Immediate Visualization
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REST APIs for Seamless Integration

Schedule a Workforce Management Demo

Leveraging our Intelligent Workforce Management Solution, ServiceInsight, improves your Customer Experience, increases the capacity of your workforce, and provides greater visibility into overall business value. See how ServiceInsight can transform your field service organization with a personalized demo.

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