Just as the world turns, so too does the field service industry continually evolve. In the past, field service was all about turning wrenches and increasing the bottom line, but as technology has automated many of the monotonous tasks that monopolized so much time previously, field service techincians and managers are now freed up to focus on what matters - the customer.
Over the past couple years, the analysts have been a harbinger of sorts, calling for the age of the customer experience and it appears that trend isn’t slowing anytime soon. In fact, with many companies making systematic changes in how they do business to enhance the customer experience, it’s now clear that the age of customer experience is no longer coming, it’s here.
Mobile Tech Enablement
With mobile tech enablement, techs can now easily access the customer’s history, track and locate parts necessary for repair, as well as virtually collaborate with more experienced techs leading to less stress, higher
Today’s customer is smart, they are accustomed to controlling their life virtually and they expect easy access to the service they
So, whether you are just now hearing about the age of the customer experience or you have been tossing it around your mind for a while, it’s clear, enhanced customer experiences are where the field service industry is heading and it doesn’t appear to be changing anytime soon.
ServicePower specializes in helping companies achieve an excellent customer experience. Request a call back from one of our customer experience experts at ServicePower to see how we can help you develop a top-notch service experience for your customers!