ServicePower News, Blogs and Information

Each member of your field service team has a personal combination of skills, abilities, and natural talents. Your customers get to know them personally and they build a rapport as well as familiarity with each location they work in. You rely on them to use their own judgment and solve problems in the moment, but also to know when it's time to consult with headquarters. Maintaining this unique balance of independence and support is what makes a field service team strong. Your technicians will back each other up, make helpful suggestions, and work together to provide the level of service your clients require. Naturally, you want to optimize the results of their successes, and here are a few ways to get started:

With the rush to decentralize a large range of consumer industries, the field service sector is becoming the single link between companies and consumers across a broad spectrum of product lines. Field service management (FSM) is a growth industry, expected to grow energetically in the next five years. New technologies are in rapid development. The field service industry as a whole covers everything from agriculture (including both chemical products and machinery) to IT.

Imagine how much more effective your organization would be if you were able to keep every customer. How much more profit would you obtain if you satisfied almost all of your customers? The truth is that providing quality customer care and experience doesn't just take place in person. A lot of it happens over the phone. Being able to provide excellent customer call experiences is one sure way to set you apart from the competition.

McLean, VA- ServicePower Inc., a market leader in workforce management software, has signed a sales and service partnership agreement with Fixt, Inc., a leading provider of on demand mobile device support and repair. The partnership will provide ServicePower’s managed service clients and commercial end customers with the ability to schedule local, onsite repairs of mobile devices in real time, thereby reducing average repair times and improving customer satisfaction.

Service operations has traditionally been one of the most costly departments in any manufacturing, wholesale, or retail organization, especially the logistics of a complex field service organization. Considered a cost center that relies on revenue generated by sales and other parts of the business, it has always been the conventional wisdom that streamlining operations and cutting expenses is the only way to maximize profitability of service operations. In fact, according to Inc., “5% increase in operating profit margin equals a 20% increase in profit.”