In-housing vs. Outsourcing Field Service Operations | ServicePower | Innovating Field Service
According to Forbes magazine, the field of customer service is becoming very customer-centric. As field service organizations look to expand and fine-tune their own operations, they may sometimes use business partners and temporary vendors to achieve their goals. Below explains three reasons why using third-party providers may be necessary and two reasons why field service organizations may need to use in-house talent.

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ServicePower Wins Two New Managed Services Contracts in the UK | ServicePower | Innovating Field Service
Stockport, UK - ServicePower, Inc., a market leader in field service management solutions, has signed managed services contracts with two new organizations which operate in the appliance, electronics and heating services and insurance cover sectors. The deals will enable both companies to improve delivery through increased service coverage.

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ServicePower Bolsters Executive Staff | ServicePower | Innovating Field Service
McLean, VA- ServicePower, Inc., a leading provider of field service management solutions, announces the appointment of a Chief Marketing Officer and a Chief Financial Officer, accelerating the go to market capabilities related to customer experience and service enablement, and deepening Diversis’ investment in ServicePower.

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Trends in the Field Service Industry | ServicePower | Innovating Field Service
The field service industry has seen significant growth in recent years, and experts foresee that growth continuing easily into the next decade. In fact, a study by the market research firm Markets and Markets projected a 17 percent growth rate between 2014 and 2019. The industry therefore anticipates a slew of trends, due partly to the cascade of technological advances that have swept the workplace. Some of those trends will include growing automation, the rise of Internet of Things, improving "soft skills" in customer service relations and an aging workforce.

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The Present and Future of Field Service MobileTech | ServicePower | Innovating Field Service
The Present is Innovative Field service software has been a boon for our industry, bringing shorter response times and increased productivity. It has landed an incredibly flexible and powerful tool into the hands of those who make their living repairing machines in the field. Smart devices are the tool of choice for most who rely on dynamic dispatch to guide their service technicians. In turn, techs have found many uses for this amazing device that are having a big impact on their effectiveness as troubleshooters and field service professionals. Here are just a few ways field service techs are using smart devices in the field.

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