3 min read
ServicePower: March 23, 2020
The COVID-19 virus presents a difficult situation for field technicians and customers when a vital appliance – like a refrigerator — breaks down. A home visit is necessary, but what should be done to protect both the customer and the service...
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2 min read
ServicePower: March 05, 2020
Workforce management is an integrated set of processes that a company uses to optimize the productivity of its workers. The goal of a workforce...
5 min read
ServicePower: January 30, 2020
Note: See our newer post, Top Field Service Management Technology Trends for 2024. In the beginning of the year we prepared this post to anticipate...
4 min read
ServicePower: January 22, 2020
Reputation is everything in the Property & Casualty (P&C) industry, a brand’s reputation can be strengthened—or damaged—with each customer...
3 min read
ServicePower: December 12, 2019
The property and casualty (P&C) insurance industry is experiencing unprecedented challenges and uncertainties from global trade wars, falling...
3 min read
ServicePower: November 26, 2019
As a modern insurance company operating in a technologically advanced world, customer expectations have never been higher--especially when it comes...
2 min read
ServicePower: October 29, 2019
ProntoForms helps bolster the ServicePower platform with agile app creation to empower field service technicians OTTAWA, Ont. - October 29, 2019 -...
4 min read
ServicePower: October 29, 2019
The field service industry is an increasingly competitive market. As the Internet of Things (IoT) gains traction, customers will expect a greater...
3 min read
ServicePower: October 17, 2019
It’s no secret that software apps rule the world. When apps are well-designed, intuitive, and useful, they make day-to-day life easier for...
5 min read
ServicePower: October 10, 2019
The Internet of Things (IoT) is expanding at near light speed as the breadth of new smart home devices hits the market. It is estimated that there...
3 min read
ServicePower: October 03, 2019
Ask any talent acquisition leader in the field service industry and you’re likely to hear a similar story: It’s hard to find qualified technicians....
3 min read
ServicePower: September 06, 2019
The foundation of a highly effective field service organization is its workforce management system. This is especially true for organizations...
4 min read
ServicePower: August 29, 2019
The face of field service organizations is shifting from a predominantly blue-collar employee workforce to a stratified mixture of highly-specialized...
