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3 min read

IoT and Data Security: 5 Ways to Reduce Financial Risk

If the 2019 Consumer Electronics Show is any indication, the “smart home” trend is just ramping up – all made possible by advanced interoperability, Artificial Intelligence (AI), and machine learning. The Internet of Things (IoT) is projected to...

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2 min read

ServicePower Partners with Safeware for Third-Party Solution

Safeware’s Authorized Service Network will use Claims, Dispatch and Onboarding solutions by ServicePower McLean, VA, April 2, 2019, ServicePower,...

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Understanding What 3rd Party Service Workers Want

2 min read

Understanding What 3rd Party Service Workers Want

Today, third-party field service technicians are indispensable. Approximately three-quarters of service businesses leverage these skilled...

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2 min read

Unpacking the uberization of field services

Back in March 2009, two entrepreneurs launched an innovative cab service that allowed smartphone users to connect with independent drivers via mobile...

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Augmenting Field Technicians with a 3rd-Party Blended Workforce

2 min read

Augmenting Field Technicians with a 3rd-Party Workforce

Field service businesses of all sizes have embraced the mixed workforce management model, which involves deploying and overseeing both full-time and...

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2 min read

Understanding the benefits of mixed workforce management

Field service businesses everywhere are integrating third-party contractors into their operations, intent on both bolstering their offerings and...

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1 min read

ServicePower Accelerates 2018 Momentum into 2019

Field Service Management Software Company Grows Customer Base, Implements New Products and Expands Partnerships McLean, VA, February 20, 2019 –...

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2 min read

ServicePower & Centricity Partnership Improves Field CX

Leading Service and Protection Organization Selects ServicePower’s Customer Engagement Solution McLean, VA, February 12, 2019, ServicePower, Inc. –...

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Understanding the Gig Economy

2 min read

Understanding the Gig Economy & Mixed Workforce Management

The American workforce has changed drastically over the past decade due to the emergence and crystallization of the so-called gig economy. An...

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2 min read

Service Smart Homes with Efficiency and Intelligence

The Evolution of the Connected Home While connected homes, aka smart homes, will offer exciting technology, there will be challenges that many...

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Gartner Field Service Management: Critical FSM Capabilities

1 min read

Gartner Field Service Management: Critical FSM Capabilities

Gartner analysts evaluated Field-Service Management (FSM) Technology vendors to find out how they ranked on the topic of Customer Experience. Let’s...

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